Crown Gas & Power Reviews 

210
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer service from billing & credit control departments. Single point of contact for each dept with prompt helpful responses. Problem resolved quickly, with no issues.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent customer service received from Lucy Bird. Lucy is friendly, polite and extremely knowledgeable and has helped me with billing queries on many occasions. Highly recommended. Thank you Lucy!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The team went above and beyond in every regard with setting up my account, answering queries, meter upgrades and were a pleasure to deal with every step of the way. Special mention to Charlotte for he... Toon meer

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Beoordeeld met 5 van de 5 sterren

I sent in a wrong meter reading and received an enormous bill. CG&P dealt with the issue quickly and with no issues. They are very polite and great to deal with. I would highly recommend this company.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Energieleverancier
  2. Gasbedrijf
  3. Groene energie leverancier

Geschreven door het bedrijf

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

210 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,9

Alle reviews

(210)

73 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Mohammed Sajid is an asset

Mohammed Sajid is an asset.

He was able to help me process a COT with ease and helped resolve other issues beyond the initial call.

Happy with the service provided.

23 januari 2026
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Beoordeeld met 5 van de 5 sterren

Lucy

Lucky is very patient and helpful.
Thank you for the great experience

8 januari 2026
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

We are so glad you had a positive experience with us. Your support is invaluable to us.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Mohammed Sajid was extremely helpful in resolving a recent query we had both over the phone and via email.
It was a pleasure dealing with him and restored my faith that good customer service does still exist.

5 januari 2026
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Beoordeeld met 5 van de 5 sterren

Prompt Service!

We had an issue with three out of five invoices being Estimated reads in spite of having Smart Meters.
However Lucy & her team speedily rectified these issues with Credit Notes and revised Invoices, so we're back on track!
Many thanks.

24 december 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Beoordeeld met 5 van de 5 sterren

Natalie Knight

I do not know if Crown Gas & Power are the cheapest, but I do know they are the most helpful & easiest company to deal with - nothing is ever an issue & even if I am speaking to the wrong department they assist until satisfied. Which makes them priceless!

17 december 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Beoordeeld met 5 van de 5 sterren

Dealt with Simon Black

Dealt with Simon Black, very professional and curtious. Explained everything I needed to know.
Thanks

15 december 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Beoordeeld met 5 van de 5 sterren

Customer Service at its best.

We have recently become a customer of Crown Gas and Power. I have spoken to Denise twice since then, and she has dealt, both times, with my queries in a professional, yet kind way. Understanding of our needs, thorough, kind, all describe the way Denise has sorted out our queries. 11/10 A Great Job. Thank you again

15 december 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for taking the time to leave a review. We’re delighted to hear you enjoyed your experience with us, it really means a lot to our team.

Beoordeeld met 5 van de 5 sterren

Always answer the phone wthout a queue…

Always answer the phone wthout a queue and fast response to problems.

2 december 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Beoordeeld met 5 van de 5 sterren

The customer service I have received…

The customer service I have received from Lucy Bird has been excellent. Lucy is a pleasure to deal with on the phone. She listens to my problems and is very helpful with good follow up.

Lucy is an asset to your company.

2 december 2025
Review zonder uitnodiging
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Antwoord van Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our customers.

Beoordeeld met 1 van de 5 sterren

I moved into a property with our…

I moved into a property with our company Blue Giraffe Dartford Ltd. They claim I am out of contract. I asked for a price, it was excessive for the market. I have switched they have sent me a very excessive bill for a day rate of £1.50 a dayfor the time I was there. I have paid it because I dont want them to block the swap or pass it to bailiffs but what a rip off.

1 december 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Good afternoon,

Thank you for taking the time to share your feedback.

I’m sorry to hear that you’ve had a negative experience during your time with Crown Gas and Power. We always aim to provide clear and fair service, and we’d appreciate the opportunity to look into this further for you.

If you would like our Complaints Team to review your meter and the charges applied, please email complaints@crowngasandpower.co.uk with your Site Reference and/or Meter Point Reference Number (MPRN), and a member of the team will contact you directly to assist.

Thank you again for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

Lucy is fantastic

I just wanted to say that Lucy Bird from credit control has been an exemplary representative of Crown. She has been very attentive to our account and has gone the extra mile to assist on more than one occasion!

28 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for sharing this review with us! We are thrilled to hear that you had a great experience with our team.

Beoordeeld met 5 van de 5 sterren

Great Service from Melanie

Great Service from Melanie, very courteous and friendly, asset to Crown Gas and Power... Crown Gas and Power is also a Lovely supplier with professional staff all around

27 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Beoordeeld met 5 van de 5 sterren

Arran has been a fantastic AM to work…

Arran has been a fantastic AM to work with really goes above and beyond to deliver a top service

20 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Beoordeeld met 5 van de 5 sterren

Elizabeth Kyme from credit control…

Elizabeth Kyme from credit control processed the refund process efficiently and was very helpful keeping me updated throughout the process, after days of trying to get hold of another staff member.

18 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for taking the time to leave us a review!

Beoordeeld met 5 van de 5 sterren

Lucy solved our payment issues within…

Lucy solved our payment issues within 20 minutes of our initial contact . Was very apologetic for the oversight on there part. Nice lady to deal with , very helpful

18 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Beoordeeld met 5 van de 5 sterren

This is the 2nd review I am doing for…

This is the 2nd review I am doing for Lucy Bird , she has helped me out several times over the last few weeks with some issues that I had and has been extremely helpful and professional she is an asset to your company , Cheers Lucy, Karen, Smartsunbeds

14 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

We truly appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Beoordeeld met 5 van de 5 sterren

Liz Kyme

Liz Kyme was so helpful and nothing I asked was a problem for her and she solved any issues I had instead of passing me to someone else.

11 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Beoordeeld met 5 van de 5 sterren

I had a query on a recent invoice from…

I had a query on a recent invoice from Crown, but it was quickly answered by Denise.

7 november 2025
Review zonder uitnodiging
Logo Crown Gas & Power

Antwoord van Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

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