The Cruise Line Reviews 430

Lauren was very helpful in providing details about two potential holidays I was thinking about. She was patient and understanding when I needed time to think about things and was able to extend a 'hold' on the holiday until I was happy with my choice.
Additionally she suggested information for tours and filling my time before a flight. Very helpful, thank you.

Excellent customer service from Benedict. He explained our two cruises thoroughly.

Dealing with a particularly pleasant and helpful consultant able to very satisfactorily answer our questions. Many thanks

Very pleasant and helpful. Managed to answer all out queries and organise extra items needed.

Very good service from Lauren .Dealt with our bookings very well.

Nikki.😀
Helpful,knowledgable,efficient,friendly.

The staff as always were helpful and provided a prompt and responsive service. Good value for money.

Excellent company gets everything right first time. Even when I get things wrong they get sorted

We book a number of cruises a year with Jess and, as ever, she was on the ball. Jess always responds on a timely basis and yet again produced the result we were looking for.

Excellent product knowledge so able to assist you in making the best decision on cabin location.

Once booked excellent communication and clear information in the booking you have made

Ash Was very helpful when booking our holiday, we asked all sorts of things, from the weather in St Tropez, to which was best side of ship,single beds to juggling sensible flight times, all answered courteously, hope holiday works out as expected. Colin

Just spent the past 2 weeks negotiating a deal with the fantastic Jess Garwood for our trip of a lifetime to Alaska next July 2027 including the Rocky Mountaineer. Amazing courteous, knowledgeable customer service from Jess. Nothing was too much trouble even though I changed my mind several times. Very patient and tolerant. Nothing was too much trouble and her expertise and knowledge of the trip was outstanding and her recommendations for the itinerary are perfect. Thank you Jess. Great itinerary you gave me everything I asked for is included. Can't wait for July 2027.

Paul is very knowledgeable and made the booking very easy

Very helpful and phoned back when they said they would also helped with giving us a choice of flights

Paul always looks after my bookings in a friendly,professional way.

Good clear and very helpful would use you again

We have been very pleased with the service and professionalism provided by Paul Andrews and the team for many years at The Cruise Line. I would, without hesitation recommend their services.

Speed of response,knowledge and flexibility

I have always had excellent service from Louisa Maynard, she really is a star. She is patient, she listens, responds quickly and accurately. She always gives the feeling that nothing is too much trouble. Any service received from The Cruise Line is always professional and efficient.

Friendly service and very prompt attention..thank you