Crystal-Direct Reviews 

Recently had door delivered with the new style hinges 2D
on completion of fitting door noticed door was binding on the frame due to hinges, don't really know why Crystal changed from a really good hinge to this one?

Delivery drivers very good
Suzanne /Angelina in processing very good
Silly mistakes in fabricating Wrong size cills no end caps add on's missing.
After sales not very good at all.

Gave amended measurements we needed and was assured this had been changed. When product arrived the size amendments had not be accounted for!! causing us more work to adapt to the space we had.

Normally good service! However we have been waiting for over seven months for Crystal to send out a replacement window, causing us to loose the contract and end up with windows we can’t now place any where.
We have been dealing with Crystal for many many years and in the past they have been brilliant, not sure what’s gone wrong just lately.

We have Used Crystal for Many years now and always found there service 2nd to none and will continue to use them for there sales and service.

Mike Willard

used to be 5 star rating .whats happened in the last few months ,nobody apart fromTim and his transport staff seem to know whats going on

ESTIMATING TOOK TIME TO GET THE DETAIL CORRECT ,BUT GOT IT RIGHT IN THE END AND EVERYTHING FITTED GREAT !

Excellent Service

used for 20 years that shud say it all
thankyou

We received our bifold doors for our new extension ordered through Crystal and are very happy with the product which feels a good quality and a well manufactured product. However, one of the windows had a fault with it. Upon contacting customer support, they quickly identified what was wrong and informed me it was a manufacturing fault. They immediately ordered me a new piece of glass and gave me a delivery date for the glass which was very quick.
Fantastic product and great service from customer support.

Been dealing with Crystal Clear for the last year on a housing development with 35+ plots, the full office staff are really helpful specially James & Suzanne who have been the main contacts with quick turn around on quotes/re-price and with new measurements.

Will use them again for our next housing development due to our client been very happy with service and quality.

Matthew - MKM Building Supplies

A new venture and supplier for us this year. The most helpful and friendly staff. Top quality windows and excellent turn around. An all round brilliant supplier

Peter Higgins - Higgins Building Supplies Ltd

We've worked with Crystal Direct for several years now and we have found them to be professional, deliver a great product are nice people to do business with. I'd recommend them, definitely.

having worked with Crystal over the last few years they are a professional company who offer a great service to the merchant sector providing great POS information and also setting up excellent displays so customers and professionals alike can see the quality of their work would recommend them to work with customers and merchants

Ordered a full suite of windows and 2 doors from Crystal after getting a quote on their configurator. Great comms from the company, and excellent quality products delivered on-time.

Would recommend them to my friends, and definitely use them again.

Crystal Direct window
Damaged window, possibly caused by poor delivery service from delivery driver I received from your company on May 13th, 2019.

At the time, only my wife and son were at home (it's note that my son is not physically fit only 13year old) and the window arrived at 19:30 evening. However, the driver refused to carry the window frames and windows off the track because we had been told that he ‘had a long day at work’. So, he insists that my son will have to do the job, he had no choice but to do so with the risk of injuries. Although, after a few arguments with the driver he then finally agreed to carry the rest of the windows to our door. Unfortunately, we did not inspect the quality of the item until the day of installing it. we suspect that the driver may have accidentally cracked the window while carrying the item.
I trust this is not the way to conduct business with valued customers.
I've send many emails and contacted the Crystal Direct customer services, but they have not given a response regarding the damaged window for every email I sent to them.

I bought aluminium windows and sliding door from crystal- firstly the wrong parts for the windows were delivered, chips and scratches everywhere on both the windows and sliding door. The company promised to make good and then didn’t show on 3 separate occasions, then when they did they didn’t have the right parts to repair on another 3 occasions.
The so called aluminium window has mainly UPVC parts.
The company were terrible at letting us know what was going on. From being first delivered to finally have them repaired, still with chips and scratches has been 5 months! I have rung and emailed so many times I’ve lost count to either be ignored or promised some one will return my call...and they never do.
Be warned!!!