Crystal-Direct Reviews 

I’ve recently had some work done on a property that I’m renovating, the doors were supplied by Crystal Clear Group Limited. Unfortunately the front door was fitted and left with a large gap when closed, I asked the fitter (not an employee of Crystal Clear) to return and adjust the door which he did, the door then started catching when it was opened and closed. So not to call out the fitter again I went to adjust the door myself and discovered that the lower hinge cover had been glued on.

I contacted the fitter who informed me that “it wasn’t fitted like that” so I asked if he was saying I had broken and stuck it back on, he replied with “it must have come like that from the manufacturer” so I asked for the contact details of the supplier - Crystal Clear.

Initially on calling the Crystal Clear sales line I spoke to a chap who couldn’t have been more understanding and helpful. Not once did he blame the fitter (even though the fitter had put all blame on the supplier) the sales agent was professional and reassuring. I was asked to email the customer service department which I did. I then called to ensure you had received my email and spoke with Shannon. Again Shannon was a credit to the company, she was polite and honest, I was informed she would look into the case the following day and get back to me.

The following day, first thing I received an email apologising for the issues I had experienced (something I’ve not had from the fitter on the two occasions he has done a poor job for me) I was offered a replacement hinge that would be posted out to an address of my choice that evening. Again not once did Shannon blame the fitter she simply provided the facts.

The service I have received from Crystal Clear has been impeccable, I was overly impressed with service, understanding and professionalism.

Crystal offer a great product , very well priced , always delivered on time and they are a great company to do business with.

I would highly recommend Crystal as when it comes to windows and doors they are streets ahead of the competition,

I wouldn’t hesitate to recommend Crystal, they provide a great service, have excellent products and work to short lead times.

Crystal were so helpful in helping me choose the right product, we were very happy with the products and help and advice given as well as good rates, will use them again for sure!

We have now been working with Crystal for a number of months and all aspects of their service and products have been excellent.

Kris Jones, Huws Gray

Crystal are a superb Window & Door Manufacturer. With their insight into the PVC market it allows them to bring a competitive price into Retail markets through their merchant partners.