Civil Service Insurance Society Reviews 

8th July 2026. Yvonne at CSIS was very helpful and logged the fact that I relied on two hearing aids while confirming a Buildings and Contents insurance quote that was over £200 less than my current renewal offer.
This quote was previously throughly researched and emailed to me by Mandy at CSIS.

After at least a 45 minute conversation with a number of several minute holds, this broker was
unable to offer me a quote! The detail of personal Information we gave on managed conditions was in depth and without opportunity to reference the healthy sratus and lifestyle of two active seniors. The questioner showed little grasp or understanding of the terminology used for defining health conditions or interpreting information around them. An experienced travel insurer would have been sensitive enough to halt the process and draw some conclusions a long time before the end of this tortuous and totally unproductive interrogation. None of the five policies they listed on Trustpilot were reached.....

'our policies include the following as standard:

*Competitive premiums
*Friendly, knowledgeable staff
*Helpful phone service
*A range of cover & options
*Immediate cover available

Simple process to review, with all questions answered.
Exceptional value for the money.

I needed to get my policy early for a trip and the team helped me arrange this easily.

Very helpful and easy process with a real person. Thank you Sarah.

Excellent
Unfortunately got online application slightly wrong. But a call to the office soon had my insurance set up.very helpful

Excellent customer advisor very helpful and friendly

Good service and responsive staff dealing with my worldwide insurance cover.

Fuss free, easy to use website, great price.

Lee, who took my call was outstanding. He obviously had a process to follow, which he carried out professionally. He treated me with respect and we finalised my travel insurance . Great service

I have just taken out an annual Worldwide travel policy for myself and my husband, and was very impressed by the speed in which the application was processed and the level of communication throughout doing so. The cost was also very competitive- would 100% recommend the company.

I have found this service helpful and informative at all stages. Their travel insurance is particularly good for people like me in their seventies who struggle to get favourable terms from the so-called 'friendly' to older age customers. I have just renewed my policy which shows how pleased I am.

Quick, efficient and just what I wanted

This insurance was so easy , and the cover is fantastic!
I also spoke to a very helpful gentleman called Lee, just to clarify a few things .
So hopefully we won’t need to use it, but we have peace of mind if we do .

Attentive to my needs, friendly but professional throughout.

Great value travel insurance and very helpful customer service . Highly recommended

First time of using this company and I was very impressed with how easy it was to speak to someone who was very helpful and clearly knew the subject matter well. Having then input most of the application online I spoke again to a helpful assistant and was given a very competitive quote for my house insurance. Paying the premium was equally smooth and my overall rating is very pleased that I chose to contact them.

Gave me a very good quote on my car insurance after my previous insurer doubled the premium from last year despite no claim having been made. CSIS very helpful on the telephone. I am hard of hearing and the person I spoke to spoke very clearly.
I also have travel insurance with CSIS and will certainly come back for a quote when my home insurance is due.

Dealt with gentleman named Spencer ext 6976. Sorted out my problem for early renewal as proof of insurance required for cruise commencing beginning of July. Very helpful and friendly.