I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Toon meer
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Lees wat reviewers zeggen
Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I... Toon meer
Bedrijf heeft geantwoord
The last company we used, I believe it was Name Badge International, had an excellent website. They saved our badge design, so whenever we needed to reorder, it was quick and easy to do. With this... Toon meer
Bedrijf heeft geantwoord
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Customgenie
Geschreven door het bedrijf
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contactgegevens
Verenigde Staten
- customgenie.com
3,5
Gemiddeld
136 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer support
was looking on name badges international for my previous order. system kept sending me to custom genie. called support, Diego explained what happened and, was able to find my last order.. GREAT job, thanks!
24 juli 2026
Antwoord van Customgenie
Hi Jack,
Thank you for sharing this!
We're so glad Diego was able to track down your previous order and get things sorted quickly. We'll be sure to pass along your kind words to him — great customer service is what we strive for.
Thanks for your patience, and we look forward to serving you again!
Antwoord van Customgenie
Thank you for the feedback!
We're so glad you found the website easy to use and thorough — that's exactly the experience we aim to provide.
Thanks for choosing Custom Genie!
Thank you, Terra!
Thank you to our rep, Terra, for jumping in and assisting us with this tight timeline! The hats look great!
16 juli 2026
Antwoord van Customgenie
Thank you so much for the kind words!
We're thrilled the hats turned out great and that our team could help you meet such a tight timeline. Thanks for choosing Custom Genie!
Customer Service
Being able to speak to a customer service agent when needing assistance that wasn't AI.
22 juli 2026
Antwoord van Customgenie
Hi Lucile, thank you so much for your feedback!
We're so glad you had the chance to speak directly with a member of our Customer Service team. Providing real, human support is something we truly value, and we're happy to know it made a difference in your experience.
Thank you for choosing Custom Genie!
Antwoord van Customgenie
Hi Margaret,
Thank you so much for the great feedback!
We're glad our team could take good care of you, and we'll be sure to pass along the kudos.
Thanks for choosing Custom Genie.
Labelgedon
I have been struggling for months with chat gpt to create my labels. Corrupted files..not quite right, almost there..done, save ..cant print. It's been a nightmare..I finally get a good PNG file..send it to you..and got back gorgeous perfect labels!! Thank you!!
5 juli 2026
Antwoord van Customgenie
Hi Laura!
Thank you so much for this review — we're glad we could finally get you to the finish line!
After all that back and forth, it's so good to hear the labels came out gorgeous.
Thanks for trusting us to get it right, and we're here whenever you need more.
your website is horrible to use
your website is horrible to use. it was so much better when it was stickers international. also i've been getting wrong shapes printed and even the replacements were messed up.
20 juni 2026
Antwoord van Customgenie
Hi,
We're really sorry to hear about this experience — that's not the standard we hold ourselves to, and we understand the frustration with getting the wrong shapes twice.
A member of our customer service team will be reaching out directly to get all the details and make this right.
Thank you for your patience, and for the honest feedback on the website too — it helps us keep improving.
Extra effort with customer service makes this an A+
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I would get my items "just so". I'm not normally so extra, but after a different company lost my order, delayed my order, then went out of business before providing my order, I owed my team members a superior product. Jessica ensured they'd be happy despite the long wait caused by a former player in the market. I'll be using Custom Genie from here on out.
1 juli 2026
Review zonder uitnodiging
Antwoord van Customgenie
Thank you for this great review, and for sharing the full story.
We're glad Jessica could help make the process easy, especially after such a frustrating experience elsewhere.
Welcome to Custom Genie — we're happy to have earned your business and look forward to working with you again.
GOOD JOB TEAM
14 juli 2026
Antwoord van Customgenie
Thank you so much for this awesome feedback!
We're thrilled to hear our team hit the mark for you. Thanks for choosing Custom Genie!
Antwoord van Customgenie
Hi Kitt,
Thank you for sharing this! Supporting our customers well is exactly what we strive for on every order, and we're so glad Fernanda delivered that experience for you.
Thank you for trusting us with your order
Need to bae able to add additional names without recreating the entire setup
I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a whole new badge.
8 juli 2026
Antwoord van Customgenie
Hi Holly, thank you so much for taking the time to share this feedback with us — comments like yours are highly appreciated and help us keep improving.
We hear you on the badge preview and the ability to add names/titles without starting over, and we're actively working on making the ordering experience better.
Someone from our customer service team will be reaching out to help improve your experience on the website.
Thanks again for helping us grow!
Antwoord van Customgenie
Hi Andrea,
Thank you so much for taking the time to share this with us! Glad the ordering process was quick and easy for you. Looking forward to your next order!
My stickers came fast and the actual…
My stickers came fast and the actual design process was pretty straight forward and easy!
6 juli 2026
Antwoord van Customgenie
Thanks so much for sharing this!
Fast turnaround and an easy design process are exactly what we aim for at Custom Genie — We can't wait to work with you again!
Worst company I have ever dealt with
Worst company I have ever dealt with. Lied and fraudulent!
29 juni 2026
Antwoord van Customgenie
Hi Kim,
We're truly sorry to hear about your experience — this isn't the kind of service we want you to associate with us, and we appreciate you letting us know.
We've already looked into your case, and someone from our Customer Service team will personally reach out to you very soon with a solution.
Thank you for your patience and for giving us the chance to make this right.
You're putting the cart before the horse.
I gave you a 1 because you asked me to fill this out before I got a product.
So I haven't had a good experience yet.
My opinion of you may improve after I have a finished product in my hand.
If you wanna send me a survey then.
Can't believe you sent this out before the product was delivered.
You're a mistake is asking me to judge my experience before i've actually had it.
Edit: received my product today the large stickers were waded up in the shipping envelope and are damaged and useless. I need a refund.
23 juni 2026
Antwoord van Customgenie
Hello Dana,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concern about receiving a survey before your order was delivered, and we appreciate you bringing this to our attention. We'll take your comments into consideration as we continue working to improve our customer experience.
We're also very sorry to hear that your stickers arrived damaged. A member of our Customer Service team will be reaching out to assist you and address your concerns.
Thank you again for your feedback and for giving us the opportunity to make things right.
Revised rating : Where is my order placed on 6-24
Revised rating for my review:
Where is my order placed on 6-24? Order number 8014
My order had stayed “in fulfillment “ since I placed it. After asking for a status I received an update quickly that it was ready to be shipped. Hopefully the company can update status with expected ship dates on future orders.
23 juni 2026
Antwoord van Customgenie
Hi Ro,
Thank you for reaching out. We're happy to let you know that your order has been shipped on time and is on its way!
A member of our Customer Service team will be reaching out shortly with your tracking number so you can follow its journey.
We appreciate your patience!
Fulfillment time
Ordered on June 21, 2026. Today is June 30, 2026. Tracking still shows the package in Georgia. Tracking says package will be delivered on July 2, 2026. If I knew it would take this long to print and receive 100 2inch stickers, I would not have placed my order. Suffice it to say, we did not receive the stickers in time for a catering order. Will not order again.
22 juni 2026
Antwoord van Customgenie
Hi Gian!
Thank you for taking the time to share your feedback — it really matters to us.
While your order was processed and shipped within our standard production and shipping timeframes, we completely understand how frustrating it is when timing doesn't align with your needs, and that's why our Customer Service team will be in touch shortly to see how we can best support you.
We appreciate your patience and hope to make your next experience a great one!
I ordered a couple weeks ago still…
I ordered a couple weeks ago still haven’t even got my order the website says still awaiting so yeah
22 juni 2026
Antwoord van Customgenie
Hi Sebastian,
We're sorry to hear about your concern and truly appreciate your patience. Great news — your order is on track and scheduled to ship today!
A member of our Customer Service team will be reaching out shortly with all the details.
Thank you for choosing Custom Genie!
Online chat help was great
Online chat help was great! I struggled at first with the order process, but chat cleared things up quickly.
24 juni 2026
Antwoord van Customgenie
Hi Susie
That's what we're here for! Our chat team at Custom Genie is always ready to jump in and make things click — fast. Glad we could turn that confusion into confidence. See you on your next order!
Very easy template to set up :)
17 juni 2026
Antwoord van Customgenie
Hi Lisa,
Thank you for your review! We're glad to hear you had a great experience. We appreciate your support and look forward to serving you again.
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