I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Toon meer
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Lees wat reviewers zeggen
Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I... Toon meer
Bedrijf heeft geantwoord
The last company we used, I believe it was Name Badge International, had an excellent website. They saved our badge design, so whenever we needed to reorder, it was quick and easy to do. With this... Toon meer
Bedrijf heeft geantwoord
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Customgenie
Geschreven door het bedrijf
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contactgegevens
Verenigde Staten
- customgenie.com
3,5
Gemiddeld
136 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We had an issue but they corrected it…
We had an issue but they corrected it and got a replacement to us very quickly.
3 februari 2026
We don't like exporting and uploading…
We don't like exporting and uploading an Excel file for the names! Please bring back the old way of inputting names
2 februari 2026
The order arrived in good condition.
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good condition.
The ordering process for 'custom' stickers is a little more complicated than I would hope given that successive orders of the same item should simply draw from the details already on record. Having the opportunity to select formats already on file with Custom Genie would alleviate issues that arose after attaching a copy of the image I kept on file from a previous order. The issue was resolved after several email exchanges, however.
30 januari 2026
I never rec'd an order confirmation…
I never rec'd an order confirmation after placing an order. Never rec'd tracking via email after the order shipped.
19 januari 2026
The stickers came out great
The stickers came out great, great quality great image. Only thing is I didn’t get an update on when stickers were made or estimated delivery. I ordered on a Saturday (12/6) and they were delivered on Monday (12/15) a week later. I know the faqs said like a 2-3 business days turnaround but I had my event 12/13 so was a little disappointed. Will still use again. Will just make my order in advance.
6 december 2025
Disappointed
The design was so so small after choosing the largest sizes. I had a design deleted it and redid it but the original design I didn’t want was sent to me. It was hard to see the placement of the writing and design on the pen. Extremely disappointed.
8 december 2025
You still have NOT fulfilled on order…
You still have NOT fulfilled on order placed November 26th.
26 november 2025
ZERO care for specificity or customer service.
Specifically asked for a proof as the online editor wasn't allowing placement as precisely as I wanted. Ignored the instructions, printed and shipped the tags. When received, they indeed looked off and reused to assist. DEFINITELY do not recommend
15 december 2025
Review zonder uitnodiging
They follow directions perfectly and do…
They follow directions perfectly and do a great job!
21 november 2025
Quick to replace missing item
Part of my order was missing, but it was corrected and they even sent extra stickers.
20 november 2025
I did not like that the writing on the…
I did not like that the writing on the pen was outlined in black. I had requested a white lettering. The black outline makes the business name and contact info difficult to read.
27 november 2025
You sent me someone else's order and…
You sent me someone else's order and I've not been told where my pens are or when I'll get them or be given a refund.
17 november 2025
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