Cycle King Reviews 4.156

I would like to take this opportunity to say a massive thank you to Anthony H, Anthony F, Lucy, Sally and Robin.
Fantastic 5 star customer service at Cycle King. Anthony H and the team took their time to find the perfect bike that met my needs. On a previous experience I needed an emergency repair on my bike and Robin fixed the bike for me within the hour which was a busy day when I walked in. From that experience and personal touch made me go back to purchase my new bike. Great team at Cycle King, thank you so much!

My local bike shop , always friendly & very helpful when ever I visit.

Brought a scratch and dent bike from these for my granddaughter . Can't even see a blemish, kids will scratch them anyway. Bike came well boxed. Good service and all important, the granddaughter is well chuffed.

Great family run business, fast delivery, great customer service if your buying a bike buy it from these guys

Big up to Anthony and sally got my front wheel looking fresh new tire new tube
Ready for the roast again
Soon pop in for the rear wheel

Robert, Mechanic did an excellent Standard Service on my bike. Replaced front brake pads, adjusted back ones and gears and new handle bar grips. No more squeaks and rubs on wheels.
Thank you.

Absolutely great service from start to finish, cannot thank them enough. Simon was so helpful and went above and beyond to help me out, I have a very happy little boy! Will be returning in future 😊

Visited Cycle King on Saturday 7th March as we were looking to buy a bike for our 9-year-old daughter. Alan was extremely helpful and took the time to talk us through several options without any pressure to buy.

Once we made our decision, we were told the bike would be assembled and ready to collect the following day, which was very convenient.

The price was excellent and the customer service was outstanding. We will be returning to buy a helmet and again in July to purchase a bike for our son. I would highly recommend Cycle King — you won’t be disappointed.

Fantastic service and advice given to me today on type of bicycle to buy and security lock also.
These guys know their stuff. Would recomend visiting Cycle King for all your cycle needs.

Great company, kept me informed throughout, answered my questions in good time.
Highly recommend

Good choice of cycle gear and at a reasonable price. Items arrived well packaged and in good condition. Only downside was the delivery time, bit slow I thought.

Easy to use website and fast delivery, please with the bike I purchased.

My husband and I travelled to Oxford to take a look at the bikes. After about 30 minutes of looking at the ones on display (there was plenty to look at for both kids and adults), I decided on a GT Avalanche 29" in Grey. It was the perfect height, and I loved the colour. The staff were all very friendly and knowledgeable about the bikes. We would definitely recommend this lovely shop if you are thinking of purchasing a bike.

Excellent service and extremely fast delivery.

Great bike, good price. Arrived on time, well packaged

Was given a price for a replacement alternative item which was very well received at this end. So much so I went with the offer.

I came in to the store today because one of my spokes on my bike snapped was greeted buy raz and Stewart they done amazing job thank u so much every bike I have they always check it and inspect it and give inspection papers before they give u the bikes hawks is one of the best bike shop ever all my family has had bikes from hawks still got them till this day

Bought a Raleigh chopper bike on the Sunday afternoon was delivered Tuesday morning. There was a small part missing. I emailed Tuesday evening and had the part by Thursday morning. Excellent service. So happy with my bike and 1st class service.

Brilliant service from Cycle King Stony Stratford. I needed an independent inspection note for a dispute and they were incredibly helpful — inspected my Fiido X and confirmed on a test ride that the motor assist was cutting out around 9–10 mph. They didn’t charge me for the inspection/email, just asked me to leave an honest review. Proper, professional bike shop with great people. Would 100% use again.

I ordered online for Click&Collect at Bedford:
- Slime Anti-Puncture Green Tyre Liner Tape Pair, Code:RT4027
- (website)/components/puncture-repair/slime-anti-puncture-green-tyre-liner-tape-pair__2289

But on collection my wife was given:
- Weldtite Dr Sludge Anti-Puncture Tape Red, Code: RT4008
- (website)/components/puncture-repair/weldtite-dr-sludge-anti-puncture-tape-red__1896

Yet I had ordered SLIME being wide enough for hybrid tyres and having used it before. Whereas Dr.Sludge is narrower (for road bike tyres) so not suitable.

When I returned it today (not very happy at the runaround), Store Manager DANIEL got to the bottom of it. Of course he swapped it for Slime, but had not made a mistake picking Dr.Sludge, because Head Office appears to have made the Slime product code direct pickers to Dr.Sludge!

Repurposing product codes like this may seem to tame the workload (capturing a large/changing product range) but is very poor, legally dubious practice, resulting in collected goods being NOT AS DESCRIBED, also unsuitable for my wider hybrid tyres (not a road bike). Flouting the Consumer Rights Act 2015!

Anyway in view of the trouble, he kindly gave me a free brake check/adjust. Well done Daniel!

But Cycle King, you really need NOT to put your hard-working stores into this position.