Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
So far its quality is nice smooth wheels its amazing actually im learning skatebaord rn so idk what ekse to say but trust me this is actually fire
I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Toon meer
Bedrijf heeft geantwoord
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contactgegevens
Dubai, Verenigde Arabische Emiraten
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4,4
Uitstekend
498 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
quick turn around time
29 oktober 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your feedback! We’re glad you appreciated our quick turnaround time. Looking forward to serving you again! 🚀😊
I ordered Helmet that is not available…
I ordered Helmet that is not available in my country and cyclesouq delivered it as promised, company is legit and trustworthy.
15 oktober 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for trusting us! 🚚💨 We're glad we could deliver your helmet hassle-free. Enjoy the ride! 🚴♀️✨
Excellent service and excellent product
Excellent service and excellent product
14 oktober 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your kind words! We're thrilled to hear you had a great experience. We look forward to serving you again soon! 🚴♂️✨
Great customer service and excellent…
Great customer service and excellent product
14 oktober 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and loved the product. We look forward to serving you again soon! 🚴♂️✨
Mount
The delivery was on time, I was given proper updates on what time of the day, and his location too.
The product had arrived and opened the package. Assembled and found that the mount was not proper fit. I had checked the description from the website and was mentioned that it should fit. I had checked with the customer service and mentioned that something is missing but it was explained that the “spacer” is sold separately. I was misled a little bit. Anyway, i ordered a different mount (110) separately just to let the item work. Paid and waited for the item but i was surprised that it was also sold out. I was left with no option but to refund that part order and was told that they will cancel and refund me the payment.
I ordered the mount from another dealer which came from Germany just to let the existing set work. At the same time, i got a response from technical team by treefrog and said that there should have been an option to choose the mount size of that particular model. I received the part and replaced / installed the new part. It is properly working and the product is great.
Almost 3 weeks passed, i am still waiting for the refund though.
26 september 2024
Antwoord van CycleSouq.com
Thank you for your detailed feedback. We’re glad to hear the delivery was smooth and that you're satisfied with the product after installation.
Regarding the spacer and thru axle, these bike racks don’t come with these parts, as they need to be purchased separately based on your bike's fork mount size. We apologize for any confusion this caused. As for the refund, it was processed from our side, and occasionally it can take longer depending on the bank. We appreciate your patience while this is resolved.
Thank you for choosing CycleSouq, and we're here if you need further assistance.
Best regards,
The CycleSouq Team
I order my bike from this website and…
I order my bike from this website and at least for your customer pls assemble the brake and gear cable to the mount at least so your custome just only left to assemble the body. And they didn’t gave enough part for the brake cable and I have to buy and then send to the bike shop myself.
12 oktober 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your feedback. However, this review appears to be misleading, as we were unable to verify the reviewer’s order or contact details despite our attempts to investigate further.
To clarify for our customers, all bikes undergo thorough inspection and calibration of brakes and components before being shipped to ensure top-quality service and satisfaction.
Best regards,
The CycleSouq Team
Antwoord van CycleSouq.com
- UNDER REVIEW -
The shipment arrived with good quality…
The shipment arrived with good quality and in a faster time.
7 oktober 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thanks for the feedback! We're glad to hear the shipment arrived quickly and in great condition. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Belle is wonderful to deal with.
Belle is wonderful to deal with.
So professional and supportive.
26 september 2024
Antwoord van CycleSouq.com
Thank you for the kind words! We’re happy to hear that Belle provided professional and supportive service. She’ll be thrilled to hear this! 🚴♀️✨
Best regards,
The CycleSouq Team
Support to make changes to the order…
Support to make changes to the order before dilvery and after dilvery was handled very professionally, thank you cycle souq team
27 september 2024
Antwoord van CycleSouq.com
Thanks for your feedback! We're glad we could assist with your order changes both before and after delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Return request
Thanks for getting back and processing the refund.
25 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
- UNDER REVIEW -
Exceptional Customer Service
This is the first time I made an order with Cycle Souq.
As I’m going for a running camp in Kenya, the schedule delivery was two days after my trip.
I decided to ask for help and text them via WhatsApp so I can receive the packages before my trip.
They were so helpful and kind and I received all of them on time.
Thank you so much ✨
I appreciate all your effort and help.
Gracias 🙏
24 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for the wonderful feedback! We're thrilled we could assist in getting your packages to you before your trip. Have an amazing time at your running camp in Kenya! 🚴♀️✨
Best regards,
The CycleSouq Team
Antwoord van CycleSouq.com
Thanks for your feedback! We're glad you appreciated the pricing and received a product with a long expiry. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Excellent service
Shipment and delivery and the way how they handled the order is so professional. Will definitely recommend it to anyone who is planning to get a new bicycle. Thank you cyclesouq.com
17 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for the great feedback! We're glad to hear the shipment, delivery, and order handling met your expectations. We appreciate the recommendation! 🚴♂️✨
Best regards,
The CycleSouq Team
There is a great support from the staff. Any concern is responded promptly with action. It was a great experience.
There is a great support from
12 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for the kind words! We're happy to hear that our team was responsive and took prompt action. Glad you had a great experience! 🚴♂️✨
Best regards,
The CycleSouq Team
I recently had a fantastic experience…
I recently had a fantastic experience at this site! From the moment I started browsing and making my purchase, the staff was incredibly welcoming and knowledgeable. They really took the time to understand my needs and offered great advice. What stood out to me was their honesty and transparency. Not only did they complete the assembly quickly, but they also went the extra mile by providing a thorough service and sharing preventive maintenance tips to help my bicycle last longer. I wholeheartedly recommend Cycle Souq to anyone looking for a dependable and trustworthy bicycle. Their outstanding service and commitment to customer satisfaction have truly won me over.
13 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you so much for the amazing review! We're thrilled to hear that you had such a positive experience with our team and service. Your recommendation means a lot to us, and we're glad we could help with assembly, advice, and maintenance tips. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
My recent purchase from Cycle Souq…
My recent purchase from Cycle Souq exceeded my expectations in terms of both the product itself and the overall shopping experience.
12 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for the wonderful feedback! We're thrilled to hear your purchase and shopping experience exceeded expectations. Enjoy your new ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Excellent Service and prompt delivery
Excellent Service and prompt delivery . Rahul and team have been fantastic in providing alternatives and suggestions of products .
9 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your kind words! We're glad our team could assist you with great service and suggestions. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
great deals and products
great deals and products! excellent customer service!
12 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thanks for the great feedback! We're glad you enjoyed our deals, products, and excellent customer service. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
They provide better and quality…
They provide better and quality products and assistance on their customers.
18 augustus 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for your feedback! We're happy to hear you appreciated the quality of our products and customer assistance. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.