Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... Toon meer
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Lees wat reviewers zeggen
So far its quality is nice smooth wheels its amazing actually im learning skatebaord rn so idk what ekse to say but trust me this is actually fire
I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... Toon meer
Bedrijf heeft geantwoord
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contactgegevens
Dubai, Verenigde Arabische Emiraten
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4,4
Uitstekend
498 reviews
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Very informative and knowledgeable
4 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thanks for the feedback! We're glad you found our team informative and knowledgeable. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Buyer beware
I purchased two bikes, advertised as assembled in the UAE, for 486 and 370 AED. Delivery was an extra 140 AED. There was no mention of additional charges. The bikes ship separately and there was an additional delivery and customs fee of 328 SAR on the single bike that was advertised for 486 AED. Between the delivery fee from the store, the outrageous shipping company fees and the cost to assemble, the fees will be more than the cost of the bikes. Buyer beware.
Update - the second bike finally arrived missing the basket, screws for the brakes and with a bulge in one tire. I’ll update this review if I receive a refund for this horrible purchase.
10 september 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for bringing this to our attention. We regret that your order was delivered through Shipa, as we’ve recently discovered that they were charging additional hidden fees not communicated to us or our customers. Rest assured, we’ve raised this issue with their higher authorities and are addressing it seriously. Your trust and our reputation are important to us, and we are committed to preventing this from happening again.
We appreciate your understanding and are here to assist further if needed.
Best regards,
The CycleSouq Team
The service was perfect but the worst…
The service was perfect but the worst thing was the delivery it took around one week Do you need to improve that
24 augustus 2024
Antwoord van CycleSouq.com
Thank you for sharing your experience with us. This is the third review in the last 24 hours regarding delivery issues with Shipa, and we are actively investigating the matter. To assure you, we have decided to discontinue working with Shipa and are transitioning back to our previous courier service to avoid such delays in the future. Your feedback is invaluable in helping us improve.
Best regards,
The CycleSouq Team
Antwoord van CycleSouq.com
Thanks for the great feedback! We're glad you enjoyed our top-notch service. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Highly Recommended
Punctual in their Delivery and overall a very smooth experience..
21 augustus 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for the kind words! We're glad to hear you had a smooth experience and appreciated our punctual delivery. 🚴♂️✨
Best regards,
The CycleSouq Team
The delivery was on time and the…
The delivery was on time and the updates were perfect, the cusotmer experience is very good
22 augustus 2024
Antwoord van CycleSouq.com
Thank you for your feedback! We're happy to hear the delivery was on time and the updates were helpful. Enjoy the ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Cyclesouq.com, the best online platform for any and all sports essentials
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all sports products ranging from great quality cycles (for adults and kids), to sports watches and what not. Huge thanks to Belle who is so efficient with any requests and has taken an extra mile to deliver an outstanding service which has prompted me to write a positive review, I believe she is a great asset for the company. Thank you once again Cyclesouq.com team, you guys just rock!
28 augustus 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thank you for the fantastic review! We're thrilled to hear you had such a great experience with our products and service. Belle will be happy to hear she made such an impact. Enjoy your ride and everything else from CycleSouq! 🚴♂️✨
Best regards,
The CycleSouq Team
Great product at a very good price
To be very honest we were a bit skeptical before ordering a cycle online as we were not sure how will it be delivered and whether we will have to assemble on our own
But when we spoke with the representative of cycle souq we got to know that the cycle will be delivered as full assembled one. Also the person was very honest and transparent in her communication and stated all facts clearly. We got a very good discount and the price we paid was way below the market price of the same product. I will highly recommend cycle souk team to everyone who is looking to buy a cycle for their loved ones…
29 juli 2024
Antwoord van CycleSouq.com
Thank you for sharing your experience! We're glad we could ease your concerns and deliver a fully assembled cycle at a great price. Your recommendation means a lot to us. Enjoy the ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Excellent response and delivery time.
13 augustus 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thanks for the great feedback! We're happy you were pleased with our response and delivery time. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Teamv
Antwoord van CycleSouq.com
Thanks for the feedback! We're glad you liked our fast shipping and products. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Quality of product is very good
Quality of product is good delivery on time. Add tracking on order please
1 augustus 2024
Antwoord van CycleSouq.com
Thanks for your feedback! We're happy you liked the product and on-time delivery. We appreciate your suggestion about order tracking and will work on it. 🚴♀️✨
Best regards,
The CycleSouq Team
speedy delivery and ease of ordering.
speedy delivery and ease of ordering.
I like their electrolytes and order often
2 juli 2024
Antwoord van CycleSouq.com
Thanks for your feedback! We're glad you enjoyed the speedy delivery and easy ordering process. Happy to hear you love our electrolytes too! 🚴♂️✨
Best regards,
The CycleSouq Team
The kind of response on enquiry and…
The kind of response on enquiry and delivery time was amazing. Recently I purchased 2 cycles for my kids and both are very happy with their new Spartan cycles!!
27 juli 2024
Antwoord van CycleSouq.com
Thanks for sharing your experience! We're thrilled to hear your kids are happy with their new Spartan cycles. Enjoy the ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Very similar to amazon way of business
Very similar to amazon way of business. No pickup only delivery. What you see on their website is what exactly you get. For all cycling, bicycles and swim items I can recommend this company. Very good.
26 juli 2024
Review zonder uitnodiging
Everything was fast and professional.
15 juli 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thanks for your feedback! We're glad you found everything fast and professional. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Deal with Cyclesouq.com
Quick response on queries, friendly conversation and guidance. on time and accurate delivery.
Reasonable price and EMI plans. I recommend others riders to try once from Cyclesouq.com to experience the best service.
Thanks to cycle Souq.com team.
27 juni 2024
Antwoord van CycleSouq.com
Thanks for the great review! We're delighted you appreciated our quick responses, friendly service, and on-time delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Good discount price and fast delivery
2 juli 2024
Antwoord van CycleSouq.com
Thanks for the feedback! We're happy you enjoyed the discount and quick delivery. Happy cycling! 🚴♀️✨
Best regards,
The CycleSouq Team
Antwoord van CycleSouq.com
Thanks for the kind words! We're glad you loved our product and service. Enjoy the ride! 🚴♂️💨
Best regards,
The CycleSouq Team
My experience was great delivery of my…
My experience was great delivery of my new cycle showed 3 to 4 days, but it was delivered the next day and I was very happy with such speedy delivery. The cycle was received in a wonderful condition and the delivery crew walked me through the mechanics of the cycle, and when i had a concern, it was also very quickly resolved. Aftab took care of my queries and requirements.
1 juli 2024
Review zonder uitnodiging
Antwoord van CycleSouq.com
Thanks for the awesome review! We're thrilled you had a great experience with our speedy delivery and top-notch service. Aftab will be happy to hear he could help. Enjoy your new ride! 🚴♀️😊
Best regards,
The CycleSouq Team
Antwoord van CycleSouq.com
Thank you for your feedback! We're thrilled to hear you were happy with the quality and delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
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