I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Toon meer
Something is very wrong at Darch Oil Services. The trusted reliable service is no longer there. Not meeting delivery dates. 12 days since my order placed. Now run out of oil. Have received oil but... Toon meer
Bedrijf heeft geantwoord
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Contactgegevens
Verenigd Koninkrijk
- darchoil.co.uk
4,2
Goed
555 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Efficient and helpful service
Efficient and helpful service. Have used them for over ten years.
28 februari 2025
Good reputable company with efficiency…
Good reputable company with efficiency and professionalism.
14 februari 2025
Failed to deliver twice before it…
Failed to deliver twice before it finally turned up
5 februari 2025
Antwoord van Darch Oil
Hi James,
Thank you for bringing this to our attention and we're sorry to hear about the delivery delays you've experienced. A member of our team will be in touch shortly to make amends.
In the meantime, if you need anything at all, please don’t hesitate to reach out to us at feedback@darchoil.co.uk.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
The Darch Oil Team
A very reliable company
A very reliable company. Oil delivered on schedule and so quietly I didn’t even know they had filled the tank. On the rare occasions when I have a problem they respond immediately.
28 januari 2025
Communication good
Communication good. Arrived as arranged. Quick and effective. Friendly driver.
21 januari 2025
Used this company for years until…
Used this company for years until today. Three different excuses as to why fuel not delivered, having paid for quick delivery, it didn't show up, missed a hospital appointment, no call to say delivery cancelled, not for the first time, and fighty combative call handler who eventually reverted to terms and conditions. Won't ever use these flappers again, give no concern about customer welfare. Have to add the drivers are always spot on, 0 out of 10 for the office staff.
14 februari 2025
Review zonder uitnodiging
Antwoord van Darch Oil
Hi Simon,
We're sorry to hear about your recent experience and the delay with your delivery. While occasional delays can happen, we understand how frustrating it must have been, and we do have systems in place to notify customers when a delivery has been rerouted.
Please email us at feedback@darchoil.co.uk with your account number and/or email address so we can investigate what went wrong.
Our drivers and office staff are usually praised for their service, so we’ll be looking into this further. A member of our team will also be in touch to offer our apologies and seek to make amends.
Thanks for your past custom—we’d love the opportunity to restore your trust in us.
Best Regards,
The Darch Oil Team
Delivered earlier than expected.
30 december 2024
Excellent service
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenever I need to. Ordering has always been easy but now, having the online ordering system you can choose how much you pay and when it is delivered. They are 100% reliable and courteous when delivering. I wouldn't hesitate to recommend them.
11 januari 2025
Very friendly and helpful staff each…
Very friendly and helpful staff each time I have phoned
7 januari 2025
Good as usual
8 januari 2025
Reliable and good value
Fast delivery, good price, reliable keeping to arranged time slot
18 december 2024
Super helpful
We had ran out of oil due to a faulty Watchman and were desperate for some oil. Everyone that we dealt with at Darch - from the original call to our trip to the depot was fantastic. Not only could we just rock up and get the oil from the pump, but they also had containers which we could buy, helped us fill them up, great price and put us on a quick delivery. Nothing was too much trouble. Great friendly staff and I would definitely recommend Darch.
2 januari 2025
Review zonder uitnodiging
Just a day late
Just a day late, but understandable near Christmas- and can't find a receipt - hopefully there's one online
12 december 2024
Some unreliability in delivery dates
I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was a big one. Friendly delivery driver but delivered 1 litre more than pre-paid order. I then owed 72p but bill made me liable for a £10 late payment charge on the whole amount if not settled immediately.
Long standing customer of Darch but pre-Christmas may have added pressure.
30 november 2024
Antwoord van Darch Oil
Hi James,
I understand my colleague Tracey has already been in touch regarding your order, and we sincerely appreciate you taking the time to amend your review and increase the score.
We apologise for any delays in delivering your fuel. The lead-up to Christmas is always a busy period for us, and we work hard to ensure no one is left without their fuel during this critical time.
To clarify, our invoice terms and conditions do include a £10 charge for late payments as standard. However, we would have written off the 72 pence rather than apply the fee—especially as we over-delivered on your order!
Thank you once again for your understanding and feedback. We hope you have a wonderful New Year.
Kind regards,
Andy
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