Davan Caravans Ltd Reviews 114

Great after sales service. Jason was very helpful when I phoned him with a problem, he had it sorted in a few minutes. Would recommend highly.

We visited Davan Caravans to have a look at some full length caravan awnings set ups, so as to get an idea of what we might like to purchase and at what cost at a later stage.

Long story short, we actually ended up purchasing a Dorema Dakolta Delux Star Camp full length awning.

This was entirely down to Stuart McGarry, who was on hand to answer all our questions and to tell us more about this particular awning that we had shown a keen interest in.

The deal breaker for us really was that he genuinely offered to knock some money off the retail cost of this awning, due to the fact that it had been purchased just a couple of days prior to our visit and then returned the same day, as it was the wrong size.

He did say he had warned the purchaser re this, but they choose to ignore his advice. (I knew I needed a size 14 awning and Stuart double checked that for me on his database).

The poles had never been out of the box or storage bag, the end and side panels never unwrapped. Just the awning had been put onto a caravan once, the purchaser found it to be too short and then put back into the storage bag.

By chance too, we met a lovely couple who had purchased the exact same awning a few days earlier and they could not praise it enough. They had returned to buy some more items from the well stocked shop. We also picked up a full length carpet at a discount rate, because we were now buying a new awning.

We took it back to our site, took down our blow up half length awning and put this new one up. Took 3hrs to do the first time (including a beer break!) and I now have it down to 1.5hrs, all up and pegged down.

Truthfully, I was a bit wary of the poles set up process, but in reality it was no where near as hard as I was imaging it to be. In reality, the x32 poles, drops to x18 in total, once you have set up the poles that slide into each other and can stay like that. And it was actually very easy to put up and down, after some trial and error along the way. Thank you Stuart, we really appreciated your professional, unbiased input and advice. Davan - we will return one day for sure.

I had a very old caravan that I took in for a service. Davan rung me the same day to say that it couldn't be repaired. They fully explained what the problems where and were very helpful suggesting options on disposal. They had also done work in the past to keep my old caravan on the road. I can't thank them enough for their sympathetic and helpful approach.

I contacted this company interested in a Motorhome they were selling. We came to an agreement on price and was told an inspection will not be possible until Mid August. After a no reply to a question I asked I messaged again. I was then told the vehicle was sold and I should have given a deposit if I was interested in the Motorhome. I was not told of this deposit policy, if I had I would have gladly given one.
Bad Customer Service.

Just purchased a porch awning from Davan Caravans and must say that there staff ( Stuart and Jo) were extremely helpful . Thank you for your support and help.

Outstanding Company and exceptional level of service. Professional and fantastic, efficient and caring teamwork.
Purchased a Roller Team 707 in March at a very good price indeed. Travelled from Glasgow and met at the airport by Oliver, what a nice friendly genuine guy. On route to the showroom he stopped by a service station so we could get a coffee and a bite to eat.
On arriving at the showroom staff fussed over us providing us with more drinks. I would like to thank Lonsdale for all his help from purchasing via phone and for his time and patience on the day, methodical in his handover and thank you to Jo who went above and beyond to help me get a really nice awning at a very good price adding the attachment at no cost. They had also filled the tank with diesel, unbelievable!!!!
All we had to do was jump in the van and head home.
The motorhome is everything I wanted, very pleased with the purchase and worth the 7.5 hrs drive home.
I've never experienced this level of customer care before, it was exceptional. Possibly due to it being a family business. The level of service went way beyond my expectations.
Thanks eveyone, it was a pleasure doing business with you.
A & G

Yet again the after sales service team have come up trumps. Many thanks to Kerry and Max for painlessly organising the the time and date for the repair to the cab liner, and also to Gerry for completing the job perfectly and in time.
Thanks again

At very short notice Davan Service Department replaced my defective battery.
Thanks go to Kerry for organizing and Ashley for carrying out the work

I can’t recommend this company enough. I phoned them on Tuesday morning to order an awning and awning carpet. I spoke to Jo on awning sales, her level of customer service was off the scale brilliant. I asked how long delivery for the items ordered would take. She honestly said, due to size of goods etc it could possibly take a few days. I was kept updated constantly re delivery. I certainly didn’t expect the text message on Wednesday morning to say that my delivery would be with me before midday. I will certainly be dealing with Davan again for all my caravan needs. Jo you’re a breath of fresh air and an absolute pleasure to deal with. My only issue is you got my email address wrong. The Jayne part should be the old plain Jane and no nonsense. Thanks so much.

I recently purchased a motorhome from Davan and the customer service from viewing to handover was exemplary. There are three people in particular that I would like to mention in this review. Firstly, Oliver who was very personable, helpful and friendly and made the whole process very smooth. He was also available at all times regardless of whether he was on a day off or not!
Lisa was very friendly and just great with us during the handover and all of the paperwork that involved! It was also nice to do all of this in a private room rather than out in the main area.
Stuart helped us in the shop with all that we needed, he gave great advice and was also very friendly.
If you're looking to buy a motorhome or caravan and all that goes with it, I highly recommend Davan and the team that work there.

Staff were amazing and so friendly and helpful. We had just bought an elderly caravan privately and it had obvious minor faults. We were helped to make the gas safe and advised on many things. Not always the most expensive. Totally confident that this family business will see you right. We will always try Davan first.

Can we just thank the superb staff particularly the lady on reception when we randomly called in recently due to a emergency with a problem with the water pump in our motorhome. We couldn't have hoped for a better outcome when a engineer sourced the problem and instantly resolved it. Great teamwork and once again thanks you both went that extra mile

We got a great deal on a Joa 63T campervan. We are very happy with the service we have had from the whole team at Davan, particularly Oliver and Lonsdale. We would not hesitate to purchase from Davan again in the future.

I had a crack appear in my viewing window on my 2021 Swift Caravan.
I spoke to Paris (Service Manager) who said this should be replaced under warranty. The next day Paris called and confirmed it would be replaced under warranty and as soon as the parts are received Davan would let me know.
A couple of weeks later Kerry called from the service department and confirmed the parts were in and booked the caravan in on a date that suited me.
I took the van down and Emily checked the van in and agreed to also replace the hinges on the bathroom door that I pointed out had become slightly tarnished.
I picked the van uk a couple of days later and everything was replaced as they said.
Thank you to Paris, Kerry and Emily for all looking after me so well and whoever replaced the window.
Brilliant service as usual and I am so glad Davan look after me and my caravan. 👍🏻

Excellent service & price once more from the staff at Davan. Fitting 150 Watt Solar Panel, Controller & Battery Master. Very clean & tidy work on time. 👍

A big shout out to Ian, who carried out some recent warranty work on our new motorhome efficiently, with a full explanation of the issue, his findings and his resolution.

His handover at the end of the day turned out to be more thorough than the original handover when picking up our new vehicle for the first time.

However, four of these warranty items existed when we picked the motorhome up on that first day and should have been clearly obvious on the final vehicle check and inspection and on handover, we didn’t notice until we started to explore the motorhome when we arrived home. Two other faults were not as obvious.

So although this is praise for the after sales team, it does not reflect as well on the sales team (or whoever is responsible for preparing vehicles for handover). The remedial work visit was one that should not have been required and has caused us cost and inconvenience.

Brand new Pilote 696 evidence after 5weeks needs new front blind, new habitation door, alarm not working properly, cooker knob fell off, loads of other things wrong , basically rubbish. I want my money back.

Very friendly service very helpful.. Kerry.. Leah.. Emily and Jason.. gold stars go to you 4.. lovely people.. offered a curtesy car too.. endless coffees and teas.. doni recommend them... o yes.. yiu won't be disappointed

DO NOT BUY YOUR CARAVAN/MOTORHOME FROM HERE!!!
I bought my Motorhome from Davan in 2020 & whilst, of course, their sales department were very good, the after sales service is shockingly bad. I have had issues with every interaction I have had with them since, causing me to have to take my MH back in more time than I would choose, and normally because they have failed to deliver. I wrote to the Sales & Service Director, neither could be bothered to respond. Just shows once they've taken your money, they do not care!!!!!

I recently booked my old motorhome into Davan to have a few jobs done. The cost of the two main jobs escalated quite considerably. I'm not complaining about this, as the unforseen costs were legitmate and understandable, but being a bit of a tightwad, I didn't feel that I could afford the other work done. I was about to leave but, as an afterthought, decided to go into their parts shop to ask if they could identify which water pump I might need so that I could have a go at fitting it myself. They advised me to go to the service counter to see if they had a technician who was free to talk to me. within a couple of minutes I was talking to Ian ( I hope I've remembered your name! ) a very friendly and efficient man. He took me to my van, devined that the pump was the problem, took me to shop and found the replacement that I needed as well as the fittings required. He talked me through the process of fitting the new pump , step by step, so that I felt quite confident that I could do the job myself. What a star! Well done Davan for finding and keeping this man. I left feeling a lot better about having spent a chunk of money.