DBS Bathrooms Reviews 

Our order for ceiing panels was delivered within 2 days, as promised. When a cutting error meant that I had to order one extra panel, even though I phoned and ordered after 2pm, the replacment was delivered before noon the following day. And with a very reasonable delivery charge. Brilliant customer service, and the ceiling looks great!!

Great panelling, easy to put up, slots into eachother really well. Great delivery service and customer service. Really happy.

I have ordered panels 16 panel 8 trims item code was SKU WAG5 firstly its been just 4 panel which was broken then call them and send them pic by email the lady over the phone confirmed all order will be delivered tomorrow and will re-record also same they they asked me some panel details to send them but I didn’t know what was details needs do i have give them call and give my order number over the phone she said ok see you tomorrow for delivery.same day the guy has delivered 12 panel and day after delivered trims but no body collect broken one and have send 4 missing panel and call them Friday (14/10/24) the lady who is answered phone name was Kate she said your order will be delivered today it hasn’t
By the way while whole this happening my job paused,cant finishing job also my customer not happy about it
And its been weekend they are closed
Monday called them ask for my panel again Kate and her manager talk to me “ keep asking for panels number which has been provided over the phone to Kate and keep says you haven’t replied emails which i have call instead how ever say I haven’t replied emails how come Kate was saying your order on the way Friday?
THE END MANAGER THREATENING ME BY BLOCK MY PHONE NUMER

unbelievable customer SERVICE

Had wall panels from dbs bathrooms for my new bathroom and they are amazing. I love them. Customer service is fantastic. Fab company from start to finish. 8 months later and the panels are like new still

Absolutely first class customer service. What a fantastic company! We are so pleased with our wall panels! I would 100% recommend dbs bathrooms!

Super fast delivery & gorgeous quality

Poor service payed for next day delivery received it 3 days later will never use these again!!!!

Fantastic overall experience with this company.
Great communication. No issues getting in touch with them. Tara and delivery driver lovely to speak with. Delivery was handled with care. The products are amazing. The quality is top notch. I am so impressed. Worked with them more than once because I like their panels so much.

I’ve used dbs for a couple of projects now, bathroom, dressing room panels & also flooring. And the quality is always insane, delivered on the day they said delivery would be, & also super friendly! Wouldn’t use anyone else

Great service. Person on the phone very helpful when I placed the order. Delivery when expected & all good. Packaged well etc & the finished result, the bathroom ceiling panels look lovely

The board is excellent and well packaged. Good quality. Reasonable price. Reason for only 4 stars is that I paid for next day delivery and tracking stated expected by 5pm but only turned up after 7pm, by which time my tradesperson had left. The driver was very friendly and helpful though. More realistic timescales for delivery need to be given.

Great customer service, honest and informative.

I was very happy with the shower panels, they look really great in my shower, they came on time and were very well packaged.
Very pleased

I ordered from this company
Great service 1st order was ordered on a thursday evening delivery was said to be 1-5 days .Delivered on the Monday great service from delivery company
Didnt order enough 1st time ,2nd order had the same service
Very pleased with panels

poorly packaged. cellotaped the adhesive i ordered to the pvc panels i ordered putting dents/ cracks in the panels luckily the panels were long enough that i i could cut off the cracked and dented part and still use them. but i doubt ill be ordering anything from them again

Edit: the DBS team reached out to me via email and made up for the damaged panels and said they are making changes to make sure the same thing wont happen again to anyone else.

I placed an order and delivery was quoted as 1-5 days. On the fifth day courier tracking showed it out for delivery and delivered at the same time. After waiting for the courier to get back to me they informed me that they had returned my items to DBS bathrooms so as to stop any further damage. It was annoying that they weren't going to tell me.
I emailed DBS and they responded very quickly and ask if I wanted a refund or reorder. I asked for a reorder and I'm happy to say it arrived today on next day delivery. So I'm impressed with DBS and would recommend them.

Kept in touch with our order all the way through, quick delivery - will happily use again

THIS IS NOT THE FIRST TIME HAPPENED !!!!
ORDER HERE FROM LONG TIME but they don't care..
Totally time wasting ..spend thousands already on this company
if the product not damaged then the quantity Missing !!
if the quantity ok then the Delivery Late ..
there is all the time something happen with this company
ordered spend 400GBP And receiving The half of it is Damaged
And Delivery was paying next Day but receiving after 1 weeks
is totally time waster
stop buying from here !! this was the last time !!

Great service, on time fantastic product

This is a good company to deal with
Product is very good Delivered very quickly