Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... Toon meer
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Lees wat reviewers zeggen
Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... Toon meer
Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... Toon meer
I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.
Contactgegevens
London, Verenigd Koninkrijk
- info@decadorn.com
- decadorn.com
4,3
Uitstekend
448 reviews
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I have not received my item,customer…
I have not received my item,customer service not helpful
3 december 2021
Silver emerald necklace
Helen thank you for my beautiful silver emerald necklace, you can tell it is made with love, excellent quality, great service and I am very proud to be the owner of such a beautiful piece of jewellery. Would recommend to family and friends.
24 november 2021
Review zonder uitnodiging
Antwoord van Decadorn
Thank you so much for the thoughtful review:)
Three Labadorite charms on dotty chain in silver.
I order the three Labadorite charms in silver on the little dotty chain thinking that I would have to put them on a longer one, but I have to say the chain is just the right length and is beautiful, and the charms are so pretty. I’m very please with them , I looked for along time before ordering then found a 10% discount code. So glad I ordered it is a beautiful piece of Jewelry.
18 november 2021
Review zonder uitnodiging
Antwoord van Decadorn
So pleased you are happy with your purchase:)
The service was excellent and managed…
The service was excellent and managed to change my order via email and pay the remainder and delivery was fast. The set that was ordered was also beautiful and well packaged - couldn’t recommend this company enough.
7 november 2021
Antwoord van Decadorn
Thanks for the great review;)
Pink opal necklace
This necklace was a birthday gift for a friend and she absolutely loves it!
7 november 2021
Antwoord van Decadorn
So lovely to hear :)
Products were of disappointing quality…
Products were of disappointing quality and the website isn’t well worded, especially re the fact that adding an initial pendant onto any product makes it non refundable. Not very customer friendly for an online based business.
Wouldn’t recommend this business.
Response to my review from this company is incorrect … the non refundable info is not in a prominent position on the site when accessed via a link from Instagram and their customer service team gave me no options whatsoever, it’s non refundable that’s it.
4 november 2021
Antwoord van Decadorn
Thank you so much taking the time to feedback to us. While we encourage constructive feedback we are a little confused as every item with a disc clearly states in bold our non refundable policy, I’ve added it below;)
**If a disc is added then it is a bespoke, personalised product, and therefore can not be returned**
We’ve used this wording for years and have had no problems.
We are unable to refund a disc that was hand stamped as you requested. I know our customer service team did their very best offering lots of different options for you on a goodwill basis, of which non of them were suitable for you.
We are a small business and while we try our very best to exchange or refund where possible, when a customer has knowingly ordered a bespoke item it is unprofitable for us to refund this because it wasn’t suitable.
We are really proud of our 5 star feedback we normally get and are disappointed that you were not happy on this occasion.
Many thanks
Helen
Amazing jewelry
Amazing jewelry. So beautiful and well-made. I asked for it to be delivered promptly for my friend's birthday and it arrived 3 days later. This is the second necklace I've bought from them and I will definitely be ordering from Decadorn again.
28 oktober 2021
Review zonder uitnodiging
Antwoord van Decadorn
Thank you for the wonderful review, it great to hear you were really pleased with your purchase 💫
Awesome jewellery and the owner and…
Awesome jewellery and the owner and service are wonderful. Highly recommended 💚
7 oktober 2021
Antwoord van Decadorn
Thank you! We’ve been through a huge transition period with a relocation so it’s really brilliant to hear your comments 💫
Received my order within the week very…This has been my third order with Decadorn and they have impressed me every time, so much so it, is the first stop for family presents.
Received my order within the week very impressed.
5 oktober 2021
Antwoord van Decadorn
Thank you for your repeat business, this really does mean the world to us 💫
Staggered! Brilliant customer service…
Staggered …brilliant customer service and quality .. I had inadvertently ordered two of the same gem earrings instead the two different colours that i wanted. I received and email to clarify my order.
Promptly changed , my error for which I am grateful it was dealt with swiftly and
I am beyond delighted with my purchases and will not hesitate to purchase more and recommend without hesitation,
19 september 2021
Review zonder uitnodiging
Antwoord van Decadorn
Thank you so much for the wonderful feedback, really lovely to read 💫
They are breaking the law in not…
They are breaking the law in not offering returns on pierced earrings! - Consumer Protection Act replaced the Distance Selling regs and only personalised items can not be returned.
10 september 2021
Review zonder uitnodiging
Antwoord van Decadorn
Hello, we are really sorry to see this review after we spoke to you directly and thought the issue had been resolved. We are very clear on the website that we do not offer refunds on pieced earrings, we are upfront to customers that this is our policy. Once we sell earrings they are no longer able to be resold as the likelyhood is they have been tried on, we do work with customers to change the stone as this part can be easily swapped to something more suitable. I'm sorry on this occassion we didn't meet the outcome you were after.
Many thanks
Decadorn Customer Services
Beautiful necklace and great service &…
Beautiful necklace and great service & communication from the company.
9 september 2021
Review zonder uitnodiging
I just love my Decadorn necklace
I just love my Decadorn necklace, it is just beautiful, I wear it every day, I have had so many complements on it, I have been spreading the Decadorn word to everyone !
5 september 2021
Pretty design and delicate setting
4 september 2021
Excellent service.My order was…
Excellent service.My order was processed quickly and despatched to my daughter in time for her birthday. She was delighted with the gift. We'll done team....THANK YOU....that's a Big Thank you 😊
3 september 2021
Beautiful quality crystals
I ordered some crystals for my kids birthdays. The quality and presentation is excellent. The crystals are beautiful. Highly recommended.
22 augustus 2021
Review zonder uitnodiging
Brilliant customer service and amazing…
Brilliant customer service and amazing quality product.
5 augustus 2021
Family birthstone necklace
Prompt delivery, lovely jewellery, friendly after sale service. Thanks!
3 augustus 2021
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