Decathlon Sports India Reviews 

I ordered two jackets online and the delivery was stated to arrive the next day. I did not receive the items nor any email update. 2 days later I called customer care and they said they would look into the matter. 4 days later I called customer care and again they said the same thing. It took 6 more phone calls and several emails to customer care before I received a refund 2 weeks later. Their customer care email replies were AI generated and never answered even my basic questions. Nor did I receive any apology or answer to what happened to the items I ordered.
If I could leave less than 1 star for a review I would.

My order was supposed to be delivered on 2nd July, but as of 4th July, I have neither received the order nor any update regarding the delay. I also tried contacting customer support through the app, but that option is not working.
There seems to be no effective way to communicate or get assistance regarding the issue. Overall, this has been a very disappointing experience with online shopping through the Decathlon app. I hope the company improves its customer support and order tracking process.

Extremely disappointed with Decathlon.

This has been one of the worst online shopping experiences I have had. I ordered the Men’s Waterproof Winter Hiking Jacket (AWB: R2211658058D) expecting reliable service, but instead I was left dealing with delays, repeated follow-ups, and generic responses without any real solution.

Despite contacting customer support multiple times, no one took ownership of the issue. Every response was simply another request to “wait,” while my problem remained unresolved. Because of Decathlon’s poor service, I had no choice but to buy a jacket from another store.

A company of Decathlon’s reputation should value customers’ time, but unfortunately that was not my experience. The lack of accountability and the inability to resolve such a simple issue have completely destroyed my trust in the brand.

I have now requested a refund and sincerely hope it is processed without any further delays. Based on my experience, I cannot recommend ordering from Decathlon if you expect timely support and effective customer service.

Very disappointing.

Extremely Disappointed with Decathlon’s Customer Service

I never expected such a disappointing experience from Decathlon. It appears that customer service is no longer a priority. Perhaps this is due to overconfidence in your customer base, but remember that customer loyalty can disappear very quickly if customer service continues to deteriorate.

Let me share my experience.

On 27th June, I ordered a scooter online from Decathlon as a birthday gift for my 3-year-old daughter. At the time of purchase, the website clearly showed that it would be delivered by Sunday, 28th June, well before her birthday. My daughter was extremely excited and kept asking when her scooter would arrive.

Unfortunately, the order was not delivered as promised.

On 29th June, I contacted Decathlon Customer Care. To my surprise, the representative simply stated that the product was sold by a third-party seller and that Decathlon had no information about the delivery. Even more surprisingly, I was given the third-party seller’s customer support number and was asked to contact them directly.

This is completely unacceptable.

I paid Decathlon, not the third-party seller. My contract is with Decathlon, and I expect Decathlon to take responsibility for my order instead of asking me to chase another company.

The representative then offered to arrange a callback from the third-party seller, which I also refused because I expected Decathlon to resolve the issue. After considerable effort and repeated requests, I finally managed to speak to a senior representative from Decathlon. Unfortunately, she repeated exactly the same response instead of taking ownership of the issue.

After a lengthy discussion, she finally promised to provide me with an update by 2:00 PM. Even getting a commitment for a simple status update required a great deal of effort. Imagine the situation—I had already paid in full, yet I still had to fight just to know when my order would arrive.

After 2:00 PM, I received a call—not from Decathlon—but from the third-party seller, Lifelong. I was informed that the scooter could not be delivered on 29th June either and was simply asked to cancel the order.

How can a company promise a delivery date for a birthday gift and then, at the very last moment, ask the customer to cancel it? I explained that this was for my 3-year-old daughter’s birthday and that she had been eagerly waiting for her gift. The representative said she would discuss the matter with her team and get back to me as soon as possible. She disconnected the call, and I never received any follow-up that day.

On 30th June, I received yet another call from Lifelong—not Decathlon. By this point, Decathlon had completely stepped away from the situation, leaving me to deal directly with the seller, despite the fact that my payment was made to Decathlon.

This time, a different representative from Lifelong called me. She wasn’t even aware of my previous conversation with her colleague. Instead of helping, she repeatedly stated that she could only “escalate the issue” and that the earliest delivery date would now be 4th July—four days after my daughter’s birthday.

Her attitude was rude, she kept repeating the same scripted response without addressing any of my concerns, and ultimately disconnected the call while I was still speaking.

What disappoints me the most is not just the delayed delivery—it is Decathlon’s complete lack of ownership. Once the payment was collected, I was left to chase the third-party seller myself. A marketplace model does not absolve Decathlon of its responsibility towards its customers. The customer buys from Decathlon, trusts Decathlon, and expects Decathlon to resolve any issues.

This entire experience has been frustrating, stressful, and deeply disappointing, especially because it involved a birthday gift for a young child. My daughter kept waiting for a gift that was promised but never arrived, and instead of support, I was passed around between companies with no accountability.

I sincerely hope Decathlon reviews how it handles marketplace orders and starts taking responsibility for the customers who place their trust in the Decathlon brand. Otherwise, experiences like this will slowly erode the trust that customers have built over the years.

Don’t buy any product from decathlon online platform, you can’t return the item and the support is pathetic. This company is full of fraud and the aim is to make only money and the service to the customer. You can’t even reach the customer care service easily

Received defective shoes via express delivery and while getting it exchanged they refunded the amount instead of exchanging it.

Very worst behaviour not give proper response rude behaviour and very worst I never seen

These Guys good in taking online order and money and then doesn't bother if they deliver on expected date at least one day after it. SHAME on such a big company. My order was stuck at Raikot and from there to ludhiana, it just take 1-2 hours max and these guys delayed it 3 straight days after due of delivery date. And is still not delivered.

My wife’s Decathlon trekking shoes (Model 8501924, purchased Feb 2023) suffered complete sole disintegration during a trek in June 2026 after just 3–4 treks in three years.

The most concerning part is that the upper is still in excellent condition with almost no wear. Only the sole crumbled and separated. This was clearly not a case of heavy use or normal wear and tear.

The likely cause is hydrolysis, a well-known process where PU and similar sole materials chemically degrade over time due to humidity and environmental conditions, regardless of how often the shoe is used. This issue is widely known in the footwear industry, especially in tropical climates like India.

I contacted Decathlon customer care with photographs and purchase details. Their response was prompt, but the final decision was simply that the 2-year warranty had expired, so no replacement or compensation could be offered.

My concern is not about warranty coverage alone. If a trekking shoe's sole can chemically deteriorate within a few years irrespective of usage, consumers should be clearly informed at the time of purchase. A material lifespan limitation is very different from wear and tear caused by use.

More importantly, this is a safety issue. A sole separating during a trek can leave a person stranded or injured, particularly on remote or high-altitude trails. We were fortunate that the failure occurred in a relatively accessible area.

I have escalated the matter to Decathlon's global headquarters and filed complaints with the relevant consumer authorities.

I have been a loyal Decathlon customer for years and appreciate its role in making outdoor sports accessible. However, transparency matters. If certain sole materials have a limited service life regardless of usage, customers deserve to know before buying.

Trekkers: ask about sole materials and expected lifespan before purchasing footwear for serious outdoor use.

An employee named "Meghraj" helped me a lot, was so nice and helping and told me so much about stuff I never knew and devloped so much intrest in new sports equipments. Would definitely visit again.
Such people are hard to find

I am satisfied with the bicycle purchased from Decathlon. The product quality is good and meets my expectations.

However, I had a very disappointing experience with the delivery service provided by Sapthagiri Cargo for delivery to Kushalnagar, Kodagu. The driver was extremely arrogant and lacked basic courtesy while communicating. Instead of delivering the bicycle to my specified address, he dropped it at a different location, forcing me to arrange another vehicle and incur additional inconvenience to transport the cycle to my home.

Decathlon has built a strong reputation for customer satisfaction, but service providers like Sapthagiri Cargo can negatively impact that reputation. I request Decathlon to consider alternative transport partners or closely monitor the service quality of Sapthagiri Cargo to ensure a better customer experience in the future.

Great service by sonam
She is so sweet

Thanks decathlon @lakeshore ..got refund within few minutes of return ..won my heart hence all my shopping henceforth will be with decathlon..trusted brand with best quality product at economical price.. Thank you so much

Its been just 15 days that I bought a swimming cap and used twice. While wearing for the third time it simply tore off and a part came in my hand. Disgusting of all was when I took it to the store they said its usage issue and cannot be replaced. The response was completely unacceptable . I have been using swimming caps for ages and never ever something like that has happened. Any reputed brand would have offered a refund or replacement in such cases. Pathetic quality of product and even more pathetic customer service.

I ordered a pickeball set.
I was told that it would arrive in 2 days.
But inspite of regular conversation with them it has been over 10 days that my order has still not come.
Everyday they message that order will arrive in 48 hours and after 48 hours they again regret and alsay it will come in 72 hours.
They are not at all professional.
The delivery partner shadowfx is a scam.
Their delivery representative will never pick up the phone and the app always shows order is arriving.
Total scam

When i checked online in their app, it showed that this product (a runnung lightweight trouser)is available in their Indiranagar outlet. But when i visited the same day they are telling it might be a software glitch and that product is stock out for the last 2 months.

Their online ordering system is pathetic. I placed an order online with promised delivery within two days. However, I waited for four days, and after four days, when I checked with their customer service executive, I was told I have to wait for another three days, which means one week in total against the promised delivery within two days.

Another issue is that they make contracts with courier companies which do not have people to deliver. Goods were received at the delivery station within one day, and for six days it has been remaining at the same station. They don't have anyone to deliver the product.

I bought this sports shoe from Decathlon recently. The shoe looks good and is comfortable for regular use. However, I noticed a quality issue with the lace holes. The eyelet (where the lace goes through) does not have a metal reinforcement, and it started wearing out very quickly.

Because of this, the lace hole seems weak and may tear or break easily with regular use. This is disappointing, especially since durability is important for sports shoes.

Overall, the comfort is fine, but the build quality around the lace area needs improvement. I hope this gets addressed in future designs.

We have purchased a BTWIN bike for our girl. She is 6 years old. The bike is really good. We were considering many companies and going through detailings before buying this bike. Previously, she was riding an 'R for Rabbit' bike for last 2 years, with which she participated in few marathons on the occassion of Republic and Independence Day. We take her daily in the morning for around 4 Kms ride. She needed an upgradation with wheel size at this age.
We have four little honest issues to point out to Decathlon.
Firstly, the seat in really very hard and rigid giving discomfort to the kids. It is not at all soft or comfortable. We have replaced the BTWIN's seat with her old bike's seat, which is really of good quality. So, the saddle definitely requires an upgradation.
Secondly, the back brake cable is frictioning with the crane and the color is getting off giving out a dark spot with inner metal. That feels a bit setback with the quality of such a good bike.
Thirdly, the chain is too much oily (a dry chain is better always) from the beginning, attracting lots of dust and also the chain cover is getting touched all the time with the chain making the cover black and dirty from the inner side. This needs to be rectified a bit so that the bike remains clean and maintains its international feel and look.
Fourthly, an adjustable seat post clamp with collar is preferable for children than a typical regular nut bolt.
This is our genuine feedback. Thanks and looking ahead for a good time with Decathlon with good vibes and good quality.
Regards
Adil and Le.

After 4 days they cancelled my order bad