Customer service was helpful and responsive. Quality and dependable business. Unsure though on why two of my purchases were packaged separately though.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Puchased two portable touch metal lamps in late 2024. Found them to be nice lamps but unfortunately the charging port of one of the lamps snapped inside the lamp with normal use just over a year after... Toon meer
Mushroom lamp. Does as advertised, although the light is nowhere near as good looking as pictured on social media (photoshop or different bulbs to those supplied?), which is a shame when you’re spendi... Toon meer
Bedrijf heeft geantwoord
I initially received a faulty lamp, but Tatiana was absolutely amazing in resolving the issue. She was quick to respond, very helpful, and made the whole process stress-free. The issue was fixed promp... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop Lighting, Design Objects and Tableware @ dennisdidit.com
Contactgegevens
Australië
- info@dennisdidit.com
- dennisdidit.com
3,8
Goed
50 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Customer service was helpful and…
Customer service was helpful and responsive. Quality and dependable business. Unsure though on why two of my purchases were packaged separately though.
20 april 2026
Review zonder uitnodiging
Antwoord van Dennis Did It
Thanks so much for your kind words, Ruby. We’re so glad to hear you found our customer service helpful and responsive.
Some orders are packaged separately depending on the size of the product, but we completely understand how that can be unexpected.
Thanks again for your support. We’re always here if you need any help.
- Jo from Dennis Did It
Lamp stopped working 18 months after purchase
Puchased two portable touch metal lamps in late 2024. Found them to be nice lamps but unfortunately the charging port of one of the lamps snapped inside the lamp with normal use just over a year after I purchased it. Contacted customer service and was told could not return as warranty was 12 months and they do not offer a repair service. For the price of these lamps, I would expect them to last more than a year and a half, and it is probably better to buy something else. From a sustainability perspective it is also frustrating to have to throw away a lamp that could be fixed quite easily if this service was offered.
12 april 2026
Review zonder uitnodiging
Really stylish products
Really stylish products, and support was really helpful when I had a product that was damaged. They sent me a replacement and made it really easy for me.
26 december 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Thank you so much for taking the time to leave this review. We really appreciate it.
I’m so glad we were able to sort everything out smoothly for you. If you ever need anything in the future, our team is always here and happy to help.
Thanks again for your support 🤍 - Jo from Dennis Did It
Very helpful staff member who heard out…
Very helpful staff member who heard out my issue and looked for a solution for it. Straight forward evidence based discussion. Handled very well
2 februari 2026
Review zonder uitnodiging
Antwoord van Dennis Did It
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
I’m glad we were able to get everything sorted in the end, even with the small hiccup along the way. If you ever need anything else, we’re here to help. 🤍 - Jo from Dennis Did It
I found the personalised service…
I found the personalised service amazing and the staff are very quick to respond to any queries.
28 januari 2026
Review zonder uitnodiging
Exceptionally helpful
Exceptionally helpful, warm and considered customer service.
I made an enquiry weeks ago regarding an out-of-stock item and Tatiana has remained engaged, attentive and informed throughout - a lovely reminder to shop from small businesses.
22 januari 2026
Review zonder uitnodiging
I initially received a faulty lamp
I initially received a faulty lamp, but Tatiana was absolutely amazing in resolving the issue. She was quick to respond, very helpful, and made the whole process stress-free. The issue was fixed promptly, and the lamp itself is beautiful. Her customer service was excellent thank you so much, Tatiana!
12 januari 2026
Review zonder uitnodiging
⭐️⭐️⭐️⭐️⭐️
Very easy to email and talk about any issues with delivery or product quality. Happy to help and best support the customer. Quick to respond!
Lovely company with high quality products!
16 december 2025
Review zonder uitnodiging
Top notch customer service
I reached out to the customer service team for a couple of little things related to my online purchase. Tatiana could not have been more helpful and lovely to deal with. Will definitely be purchasing further goodies from Dennis Did It.
6 december 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Thank you so much your review! We're really glad to hear you found our service quick, easy and efficient – that’s exactly what we aim for every day. We truly appreciate it!
- Jo from DDI Team
Really impressed with the customer…
Really impressed with the customer service and how quick and easy they were to communicate with. Tatiana was super helpful to deal with. The product is also great, highly recommend!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Thank you so much for the lovely review! We’re thrilled to hear you had such a smooth experience and that Tatiana was able to help you quickly and easily. She’ll be so happy to hear this. We’re also over the moon that you’re loving your new piece. Thanks again for the recommendation – it truly means a lot to us! 💛
- Jo from the DDI team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I’m in awe of everything from Dennis Dit It! I bought two lamps from them and honestly couldn’t live without them now. The quality and design are just amazing. Their customer service is also incredible — always quick to respond and so eager to help. I couldn’t recommend them more!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
You’re the sweetest, Ingrid — thank you so much! 💛 It makes us so happy to hear how much you’ve been enjoying your lamps. We put a lot of love into every design and every customer interaction, so hearing this truly means the world to us. Thanks for being such a wonderful part of the DDI community 🥰 — Jo from Dennis Did It
Amazing efficiency
Amazing efficiency, friendly, helpful and a lovely experience!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Thanks so much, Eden! We’re thrilled to hear you had such a lovely experience 😊 Our team always aims to make things as smooth and convenient as possible, so your kind words really mean a lot. Hope to see you back again soon!
- Jo from Dennis Did It 💛
Antwoord van Dennis Did It
Thank you for the 5 stars! 🌟 Tatiana will be delighted to know she made such a difference in your experience. We’re so glad you felt well taken care of. That’s exactly what we’re here for! - Jo from Dennis Did It
Great lamps and customer service
The x2 ribbon lamps look great and give off a really nice light.
The customer service team were incredibly quick, friendly and resolved an issue with one of the shipped lamps immediately. Highly recommend!
5 september 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Thanks so much for the glowing review ✨ We’re thrilled you’re loving the Ribbon Lamps and the warm light they give off. Our customer service team will be so happy to hear your kind words - it’s always our goal to make things quick, friendly, and stress-free. We truly appreciate the recommendation! - Jo from Dennis Did It
Awesome customer support from Tatiana
Awesome customer support from Tatiana! I've always loved my lighting purchases from DDI, but when I did have a problem they stepped in and took care of me kindly and quickly. Really appreciate their great customer service :)
1 september 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Thank you so much for sharing this lovely review! Tatiana and the team will be over the moon to hear your kind words. We’re so glad we could make things right quickly for you - and it means a lot knowing you’ve loved your DDI lighting pieces over time. We truly appreciate your support!
Quick delivery and support response
First lamp came defective, so I contacted them asking for a replacement.
They replied within a day, and I received a free replacement lamp within the week.
Fast delivery and customer service was kind.
5 juni 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Hey, Nathan! Thank you so much for your kind words and for giving us the chance to turn things around! 🌟 We're really sorry your first lamp arrived defective, but we're so glad we could make it right quickly for you. It means a lot that you appreciated our service. We're always here to help if you ever need anything else! 💛
- Jo from Dennis Did It
Faulty product and poor communication
I recently purchased two brassy gold touch lamps for my newlywed home and was very disappointed at the quality for the price. The inside was mainly plastic and one of the lamps did not work at all after several hours of charging.
I submitted video proof of the fault to their customer service to request to return and receive a full refund for both, as the lamps were meant to be used as a pair. However, they did not read my email carefully and only gave me a refund for one lamp, leaving me with one half of a pair and a refunded amount that isn’t enough to purchase a new one from their store given I purchased the two in a discounted bundle.
I then conceded that if I can’t return the lamp that works, I’d rather cancel the refund and receive a replacement for the faulty one instead so that I at least have a pair, but was told that this is no longer possible.
The customer service rep then said I could return the remaining lamp through the portal for a $20+ processing and restocking fee instead, to which I replied this is quite unfair, as why should I have to pay extra on top of the hassle when the faulty item is the whole reason for my return.
The rep only emailed back once every 24 hours and now they have stopped replying altogether. This simple matter has dragged on unnecessarily for over a week and been extremely frustrating.
Order #2316483
UPDATE: The rep has reached out again to approve a free return and refund for the remaining lamp, which is much appreciated.
27 mei 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Joey,
Thank you for sharing your feedback, and we're truly sorry again that your experience didn’t go as smoothly as it should have. We completely understand how frustrating it is to receive a faulty item, especially when it was part of a matching pair for such a special occasion.
I reviewed the full email thread and can confirm that a refund for the faulty lamp was processed promptly once the issue was reported. As of now, we’ve arranged for you to return the remaining lamp with no restocking or return shipping fees, as a gesture of goodwill and to help make things right.
Your patience and understanding throughout this process have meant a great deal, and we genuinely appreciate the opportunity to resolve this matter. If there’s anything else we can do to turn this around further, please don’t hesitate to reach out. We’re always here to help 💛
Warmly,
Jo from The Dennis Did It Team
No response to lost parcel issue!
I purchased two items from Dennis Did It and the parcel was lost on its way to me. As such, I never received the items. Aus Post has confirmed this and told me to contact Dennis Did It to organise a refund. I have emailed Dennis Did It multiple times, and submitted a request on their website, and received no response. The value of the order was over $300 and failing to address the issue is unacceptable. Sellers are responsible for ensuring items they send arrive to the purchaser under Australian Consumer Law. I will be taking this further if there is no response.
Order #2315899
21 april 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Daniel,
Thanks so much for your feedback, and I’m truly sorry for the delay in getting back to you over the weekend — we completely understand how frustrating this situation must have been.
We’ve processed a full refund of $308.50 as of yesterday to your original method of payment, and it should appear in your account within 1–3 business days. Our delivery team has also confirmed that your parcel was officially lost in transit, which aligns with the AusPost update you received — and we’re really sorry this happened in the first place.
We’ve also sent you an email with all the details, so if you haven’t seen it yet, please check your inbox when you get a chance.
Thanks again for your patience and understanding, and if there’s anything else we can do to turn around this experience for you, just let us know.
Warmly,
Jo from Dennis Did It
Terrible
Terrible! They say you can return things, but you need to email them and they never reply.
5 mei 2025
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Anita,
Thanks so much for your review, and I’m truly sorry for the delay in getting back to you over the weekend — we completely understand how frustrating this situation must have been.
Your return request was approved yesterday, and the return label was sent to your email shortly after. If you haven’t seen it come through yet, it may have landed in your junk or spam folder — but just let us know if you’d like us to resend it.
We’ve been working through a bit of a backlog recently, which has slowed us down more than usual. We’re steadily getting back up to speed now, and we really appreciate your patience in the meantime.
If there’s anything else you need, I’m just an email away.
Warmly,
Jo from Dennis Did It
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