Dennis Did It Reviews 

Amazing service, Tatiana was so helpful!!

The x2 ribbon lamps look great and give off a really nice light.

The customer service team were incredibly quick, friendly and resolved an issue with one of the shipped lamps immediately. Highly recommend!

Awesome customer support from Tatiana! I've always loved my lighting purchases from DDI, but when I did have a problem they stepped in and took care of me kindly and quickly. Really appreciate their great customer service :)

First lamp came defective, so I contacted them asking for a replacement.
They replied within a day, and I received a free replacement lamp within the week.

Fast delivery and customer service was kind.

I recently purchased two brassy gold touch lamps for my newlywed home and was very disappointed at the quality for the price. The inside was mainly plastic and one of the lamps did not work at all after several hours of charging.

I submitted video proof of the fault to their customer service to request to return and receive a full refund for both, as the lamps were meant to be used as a pair. However, they did not read my email carefully and only gave me a refund for one lamp, leaving me with one half of a pair and a refunded amount that isn’t enough to purchase a new one from their store given I purchased the two in a discounted bundle.

I then conceded that if I can’t return the lamp that works, I’d rather cancel the refund and receive a replacement for the faulty one instead so that I at least have a pair, but was told that this is no longer possible.

The customer service rep then said I could return the remaining lamp through the portal for a $20+ processing and restocking fee instead, to which I replied this is quite unfair, as why should I have to pay extra on top of the hassle when the faulty item is the whole reason for my return.

The rep only emailed back once every 24 hours and now they have stopped replying altogether. This simple matter has dragged on unnecessarily for over a week and been extremely frustrating.

Order #2316483

UPDATE: The rep has reached out again to approve a free return and refund for the remaining lamp, which is much appreciated.

I purchased two items from Dennis Did It and the parcel was lost on its way to me. As such, I never received the items. Aus Post has confirmed this and told me to contact Dennis Did It to organise a refund. I have emailed Dennis Did It multiple times, and submitted a request on their website, and received no response. The value of the order was over $300 and failing to address the issue is unacceptable. Sellers are responsible for ensuring items they send arrive to the purchaser under Australian Consumer Law. I will be taking this further if there is no response.

Order #2315899

Terrible! They say you can return things, but you need to email them and they never reply.

I purchased two lamps, one is great. Love it. The other is beautiful but firstly I noticed the gold rim was coming away from the paper although initially didnt think this would cause an issue. Due to the weakness of this fault and the poor quality of the paper on the lamp there are 3 sections that have ripped due to the pressure required for the wire brace to expand it. Ive contacted Dennis Did it 2 times via email and had no response. Ive messaged on their website. Ive also read the policies on faulty products and customer service time frames for issue resolution yet have not had any luck. I am not looking for a refund, I just want a lamp replacement that is not faulty. It's important to note I have various paper lamps and have never had this issue with ripping due to pressure and faulty manufacturing. I don't generally like to write negative reviews before I have a resolution, however it seems this is the only option to have my issue resolved. Due to the price of these lamps I'd expect better quality and customer service. I do hope this can be resolved.

Purchased a bigger is better lamp which arrived broken, seems to be made of poor quality materials. Still trying to sort out a replacement or refund but team are not very responsive.

Update:
I have sent photos and followed up, I’ve been advised a refund will be processed now. Thank you
ORDER #2315351

Bought something off their website a while back. Wasn't cheap but saw good reviews and had no reason to doubt it. Immediately knew something was off when I opened the package and saw the original packaging from a cheap Chinese manufacturer thay they're obviously drop-shipped from. I then wrote up a bad review, saying it was faulty, and it was submitted for review. Someone from their customer service team reached out and asked me to explain the issue. I sent photos and even video showing how poorly the product worked. I was offered the option of either a partial refund or credit to go towards buying a new product. Seeing as I didn't want to buy another faulty item, I had no option but to accept the partial refund. But my review was never posted to their website. With hindsight, I now know only positive "reviews" can be seen under the product listing, so no one is ever the wiser. I'd rate 0 stars if I could - dodgy as.

Overpriced but for the most part they have a nice selection of homewares. Their sale is an illusion, unfortunate that a lot the nicer items are no longer available seems like they aren’t restocking and if they do and remove the sale then it’s not a deal as same items are less expensive elsewhere. Nothing has changed on their website since Christmas

Really poor experience with my preorder of the Puffball lamp. Ordered as advertised for Christmas delivery. Received multiple emails advising me of on time dispatch, followed by no shipping or update. The item ended up arriving weeks after Christmas.

The quality of the product is poor for the price you pay - light plastic, cheaply made with design shortcuts. Recommend buying a secondhand retro lamp instead

I ordered their Puffball lamp as a Christmas present, and despite telling me a week before Christmas that it would be dispatched mid-week, it wasn't. It looks like I will receive it tomorrow, January 7th, despite asking for a refund TWICE before they posted it.

Dealing with their customer service was unhelpful. I asked for a refund, but magically, the day I asked, a shipping label was printed. I was then told it was dispatched and on its way to me, despite the AusPost link they sent me saying only the label had been printed. I pointed this out and I asked for a refund a second time, they responded they were "committed to resolving this" and "I assure you we’re doing everything in our power to prevent it from being dispatched" with the aim for a refund. Two days later, it was picked up by Australia Post.

Their ordering system has no flexibility. I'm betting now that I will receive the lamp, the return will be at my own cost and I will be charged their 'restocking fee'.

Thanks for the reply and flagging this review... and all the other 1 star reviews here, I will add the following. Your company sent me an email with the subject "Your Pre-Order is Dispatching This Week" you can't say that you had thousands of orders and they were distributed fairly if you are sending an email with that title. I then had to follow up to find out what was happening, there was no hast in resolving it until I started asking for a refund.

My experience with Dennis Did It was one of the most frustrating and disappointing e-commerce interactions I’ve ever had. I ordered an item that was never delivered, and when I followed up, the company initially blamed Australia Post for the issue as it was sent to my parcel locker. However, after contacting Australia Post myself, I was informed that the package had been labelled incorrectly by Dennis Did It - it went to the correct post office, but to someone else’s parcel locker.

Even with this clear evidence, Dennis Did It was reluctant to acknowledge their mistake and took no meaningful action to resolve the issue. It took multiple emails, escalating frustration, and mentioning the ACCC before they finally issued a refund for the item and postage. This entire process felt unnecessarily adversarial and unprofessional.

The lack of accountability, dismissive customer service (that oozes with all the hallmarks of a ChatGPT response), and the time wasted resolving this situation were completely unacceptable. If I hadn’t been persistent, I doubt the issue would have been resolved at all. I would strongly advise others to avoid this company and look elsewhere for reliable service.

I wish I looked into this dodgy company properly before I made my lamp purchase. I ordered at the very beginning of December and the website indicated it was a pre-order to be shipped out mid Dec, arriving by Christmas. Well guess what, after 2 weeks, I emailed them to follow up and was made a false promise of it coming "late December" and a tracking number as soon as it was "ready". Now the year has come to an end and yes Dennis did it - I have received nothing, Dennis conned me of my money and disappeared with it.

I ordered the mushroom lamp beginning of December expecting it to arrive on time for a Christmas. Their website stated that item was in stock and promise to be delivered within the week. I then get an email saying it is a pre order item and will dispatch mid December, I let it go since they promise it will come before xmas. It was originally an order for a Xmas present and has not even arrive or dispatch , no tracking number. Again they told me it is a pre order when their website clearly says in stock. This is extremely misleading and have email the company for a refund. I have not heard back. Please do not make promises for quick delivery if cannot be fulfil, I ordered this early December so this experience has not been great at all

Ordered and paid 26/11/24 and tracking said it was shipped 27/11/24 to Brisbane. This was meant to be a gift for Xmas and I am still waiting. Have now 24/12/24 asked for a refund. Very disappointed. Maybe the company should dial back from advertising for Christmas discounts everywhere if they can’t be trusted to deliver.

Lamp was cheaply made plastic - looks like it cost about $5 to make. Then we returned it and haven't had our refund processed 2 months later.

Products arrived the next day, well packaged and exactly matching the images. Cheers

I adore my new butter dish! It's pretty and lovely addition to my kitchen! mainly just use it as decor which I love and I've had so many compliments.