Mushroom lamp. Does as advertised, although the light is nowhere near as good looking as pictured on social media (photoshop or different bulbs to those supplied?), which is a shame when you’re spendi... Toon meer
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Overpriced but for the most part they have a nice selection of homewares. Their sale is an illusion, unfortunate that a lot the nicer items are no longer available seems like they aren’t restocking an... Toon meer
Thank you Dennis Did It! I love your products so much. Always such great customer support too 🥰
The product speaks for itself, however, its the customer service that sets them apart. I bought our second lamp from them after loving the first. Unfortunately, it came with a slight fault. These thin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Lampenwinkel
- ook in
- Woonwinkel
Geschreven door het bedrijf
Shop Lighting, Design Objects and Tableware @ dennisdidit.com
Contactgegevens
Australië
- info@dennisdidit.com
- dennisdidit.com
4,1
Goed
57 reviews
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POOR QUALITY - POOR SUPPORT
I bought the Brass Portable Lamp from them and the first thing I noticed was how LIGHT and poor quality it was. The light colours are not as advertised..
The battery literally did not last - only just an hour before dimming significantly. It also keeps turning on by itself and draining the battery flat. I contacted them and it’s been so difficult to get my money back. Now they have ghosted me for days AND my account login has been disabled.
TERRIBLE CUSTOMER SUPPORT.
This lamp costed $110 just for me to find out now it’s the EXACT same as the one we just got from Amazon for $34. You can also find it on Temu. Kmart also sells this for $17 so spend your money there.
They talk a big game about how “superior” their products are. They do not try to do anything but sell you fancy images and false hope. You are paying for their website and money in their pocket for them rip you off.
I have also just noticed suddenly this trust pilot review page has gotten an influx of “positive reviews” after a few negative ones they got. I suspect these are all fake by the owners. Look at the negative reviews and you know what trickery this business does. I will get in contact with Trustpilot to have this reported.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Emily! It sounds like you haven't had a great experience.
We have refunded your order which might be why you can't access your account through our website? As there is no active order.
Have you checked your spam for any communication from us? We responded to your enquiries within our expected 24hr response time.
Your lamp battery runtime is approx. 24 hrs on a full charge so that is definitely not in line with our product quality and would qualify for immediate replacement.
With the release of inferior products from mass manufactures, we are updating our website to reflect the differences between our products and what they retail.
Our returns policy will allow for you to return the product and receive a refund on your purchase if you're not completely satisfied.
Please contact our customer service team at info@dennisdidit.com if your refund has not reflected within your account in 10 days. Usually it only takes a couple but some banks are longer so we say 10.
Thanks for your support and once again sorry about your experience.
Facts delivery and the colour of the
Facts delivery and the colour of the Siren lamp is actually the same as what is online for once. I have ordered before and will again. This is my go-to place Christmas and birthday gifts. :)
3 september 2024
i don't think i'll be getting anything
i don't think i'll be getting anything other than this brands lamps in the foreseeable further. Really helpful company, I accidentally tore my lamp shade while I was putting it together and they send me a new one promptly. I definitely did not expect that kind of service!
5 oktober 2024
Misleading product photography
Mushroom lamp. Does as advertised, although the light is nowhere near as good looking as pictured on social media (photoshop or different bulbs to those supplied?), which is a shame when you’re spending ~$140 on a piece of plastic. I plan on finding some soft warm vintage chandelier bulbs to get the lighting effect I was hoping for.
13 oktober 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Joshua,
Thank you for your feedback regarding the mushroom lamp. We strive to ensure our product images accurately represent the items, and we're sorry to hear that the lighting did not meet your expectations.
We’ve sent you a separate email offering the option to return your order so we can work towards resolving the issue. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
If you have any further questions or need assistance, please don't hesitate to reach out.
Poor quality, save your money.
Ordered one of their gold touch lamps when on sale because I couldn’t justify the regular price. Arrived damaged, the product had been soldered so poorly and half heartedly that the top of the lamp had snapped off in transit and therefore the touch to turn on/off did not work. Contacted customer service and they were great, quick to send a replacement. However, the replacement did not work at all. Must have been some kind of wiring/electrical fault because it would not turn on at all even with charging. Best I could get was a millisecond flash of light when I used the power button at the base of the lamp. Contacted customer service again and they were more than happy to refund me. I’ve got no problem with their customer service team they were very helpful throughout, but their product is not good. The quality doesn’t reflect the price they are charging and like others who have left reviews, I’m fairly sure they are drop shipping at least some of their products. My AusPost notification said my package was being sent from (REDACTED), although can’t go back and check the finer details because it was from 10 months ago. I left a review on their website which was never published, was worded very similarly to this one. Save your money, their nicely curated social media accounts don’t show the poor quality of the products.
EDIT: Dennis Did It requested I remove the shipping details from this review as they claimed it breached privacy guidelines. I stand by my comment that I believe their products are drop-shipped.
EDIT 2: Dennis Did It then proceeded to flag my review as ‘defamatory’ and tried to have it removed. The request was denied by TrustPilot.
4 april 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Shay,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with the lamp and for the inconvenience it caused. Your feedback regarding the product quality is important, and we’re truly sorry to hear that both the original and replacement lamps did not meet your expectations.
We appreciate your kind words about our customer service team. We strive to provide prompt and helpful support to our customers, and we’re glad to hear they were able to assist you effectively.
Your comments regarding product quality and transparency are noted. We take this feedback seriously and will be reviewing our quality control processes to ensure we can provide products that reflect the standards we aim for.
If there's anything further we can assist you with, or if you'd like to discuss your experience in more detail, please don’t hesitate to reach out.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
DO NOT BUY!!
The lamp I received, is their flagship piece shown in all their advertisements. The lamp was not at all how it was shown in the advert, it created a harsh light, and it felt cheap and poorly made.
I decided to return the lamp, which was very costly as had to be packaged and sent with my money, over £30. I emailed customer service to notify them and ask to be kept up to date. a month later, the tracked shipping notified me that the package had not been received no attempt had been made to collect it, and of course, I have received no refund.
Waste of money and time.
They have refunded me, however, I still cannot recommend this product.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Albert,
I’m truly sorry for the disappointment and frustration you’ve experienced. We take customer feedback seriously and regret that the lamp did not meet your expectations.
After reviewing your case, I can confirm that we did not receive any notification from AusPost for a collection request, which is why we were unaware of its status. However, we’ve processed your refund as requested, and there’s no need to worry about further follow-ups.
I apologize for the inconvenience this has caused and thank you for bringing this to our attention.
Priced up Temu, Do not buy from here
Purchased the Portable Metal Touch Lamp, extremely poor quality for the price, and did not display the colours advertised (not warm at all, and didn't even cycle through colours as advertised). Later did some googling and found most of their stock (including the lamp I bought) on Temu for a fifth of the price so will be seeking a refund. Don't buy from a fake site posing as something of much higher quality.
22 juli 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Dear Bas,
Thank you for sharing your feedback regarding your recent purchase of the Portable Metal Touch Lamp. We are truly sorry to hear that the product did not meet your expectations.
We assure you that we take product quality and accurate representation very seriously. We will process your return as soon as possible and ensure you receive a full refund.
Regarding your comment about finding similar products on Temu, please be aware that not all products are created equal. The quality of items on cheaper platforms does not compare to the high standards and service we provide at Dennis Did It. Our offerings are of significantly higher quality, feature superior packaging, and are shipped directly from Melbourne. As a locally owned and operated business, we use top-tier materials and partner with ethical factories to ensure that every item meets our rigorous standards. Our premium products are unique and far superior to those found on budget websites.
We value your feedback and will use it to improve our products and services. If you have any further questions or need additional assistance, please don't hesitate to contact our customer service team at info@dennisdidit.com.
Thank you for giving us the opportunity to address your concerns.
Best regards,
The Dennis Did It Team
My apartment felt bland and uninspired…
My apartment felt bland and uninspired before I discovered Dennis did it. Their curated collection of homeware offered a range of styles to choose from, and I found the perfect pieces to personalize my space and make it feel like home.
26 mei 2024
5 sar products
5 sar products. If you're looking for reasonably priced and cool lighting this is the right place to order from. After my first order I was very impressed so I immediately ordered more rice paper lamps for my guest room, a very happy customer :)
28 mei 2024
Poor quality lamp
My Portable Metal Touch Lamp - Aluminium was shipped promptly and arrived within reasonable time.
After opening my package and looking at my new lamp, I realised how poor the quality was. It was very flimsy, and not as bright as I expected.
For $80 I expected the lamp to be heavier and of solid quality. The lamp also does not charge properly.
What a bummer.
8 februari 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Ebony,
Thank you for sharing your feedback regarding your recent purchase of the Portable Metal Touch Lamp - Aluminium. We apologize that the product did not meet your expectations in terms of quality and performance.
I understand your disappointment, and I want to assure you that we take such concerns very seriously. We have approved your return request and have processed a full refund. You should see the refunded amount reflected in your account shortly.
We value your feedback and will use it to improve our products and services. If you have any further questions or need additional assistance, please don't hesitate to contact our customer service team at info@dennisdidit.com.
Thank you for your understanding and patience.
Don’t buy from here
Don’t buy from here. I have not received my products and it has been weeks!
24 april 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Linh, thank you for your feedback. We are sorry to hear about your experience. According to our records, your order was delivered prior to your review being posted.
Could you please double-check if the package was received? Sometimes, parcels can be left with neighbors or in a safe place around your property. If you still cannot locate it, please contact our customer service team at info@dennisdidit.com so we can assist you further and ensure you have your products.
We apologize for any inconvenience this may have caused and are committed to resolving this issue promptly.
Really different and quirky brand,very…
Really different and quirky brand,very much up my alley with the vintage style lamps. I've seen the nesso replica lamp everywhere but I was hammered with Dennis ads and couldn't resist. I went with the white one which is a little more subtle and goes with most things in my home. It was packed securely and pretty cheap when on sale. Can't complain.
12 april 2024
Antwoord van Dennis Did It
We're delighted to hear that you're loving your vintage-style lamp, David! Thank you for choosing us, and we're glad you found the ordering process smooth and the pricing reasonable. If you ever need anything else, don't hesitate to reach out.
My new go-to for homeware and gifts!
Absolutely love this website! I love their designs and so many of their items are so unique and quirky!!
I bought one thing and then ended up buying almost every single lamp on there.. whoops !
It's also a great feeling to be able to support a budding Aussie business!
It's now my go-to for gifts as well! I did all my Christmas shopping on Dennis did it and everyone loved it!!! My dad still raves about the portable dimmable lamps everyday ahaha
1 december 2023
Review zonder uitnodiging
Antwoord van Dennis Did It
Ella, you're an MVP and always welcome at Dennis Did it! Bring Dad along too 😊 We love that you were able to find something to suit the family. Cheers, Dennis Did It
So poor… dropshipping
So poor.. Ordered a glass cup that feels so cheap and paid $45+$10 shipping for it to come 3 weeks later..
The box it came in was so dirty and all dented. This business is a scam and is drop shipping - will report this further with Facebook/Instagram and other platforms.
28 februari 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Ella! 🌞
Firstly, we want to extend our sincerest apologies for the condition in which your order arrived. At Dennis Did It, we understand the importance of receiving your items in perfect condition, and we're disappointed to hear this was not the case. We want to assure you that we do not engage in drop shipping; all our products are carefully selected, stored in our warehouse, and shipped directly to our customers to maintain the highest standards.
We're concerned to learn about the packaging and product quality you described. It's far from the high standards we set for ourselves and our courier partners. We recognize that, despite our careful selection, parcels can occasionally be soiled in transit. For this, we offer an immediate replacement at no additional cost if the product arrives damaged or faulty.
Your feedback is invaluable as it helps us to continuously improve our offerings and customer service. We would love the opportunity to rectify this situation for you. Please reach out to us at info@dennisdidit.com, and we will gladly waive any return shipping costs and process a full refund or replacement as per our change of mind returns policy.
Additionally, we acknowledge that there was a recent shipping delay announcement on our website due to a high volume of orders. If this information was not communicated clearly or missed, we deeply apologize for any inconvenience caused. We are actively working on improving our communication to ensure that our customers are fully informed about any potential delays that may affect their orders.
Thank you for bringing this to our attention. We're committed to ensuring a positive and trustworthy customer experience and look forward to resolving this matter to your satisfaction.
With warm regards,
The Dennis Did It Team
Legit but pricey designs
It's legit - clearly small and likely just sourcing Chinese products, but the quality is decent. Still pricey for what you get but if you like the designs then it's worth it.
30 januari 2024
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Vihan,
Thank you for taking the time to share your thoughts with us. We appreciate your feedback regarding our products and pricing.
We're glad to hear that you find our designs appealing and acknowledge the quality of our products. Each item in our collection undergoes meticulous quality control to ensure it meets our standards of excellence.
While we understand that our pricing may not always align with everyone's expectations, we assure you that we are committed to offering fair value for the quality and craftsmanship invested in each piece.
We're proud to be a small business dedicated to curating unique designs that resonate with our customers. While some of our products may be manufactured overseas, we work closely with our suppliers to maintain the highest standards of quality and ethical production practices.
Your feedback is invaluable to us as we continually strive to improve and better meet the needs of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly at info@dennisdidit.com. We would love the opportunity to further discuss this with you and earn your trust.
Thank you again for your feedback and for supporting our brand.
Warm regards,
Dennis Did It
SHEIN dupe
I commented "Identical to Shein 👀” on an Instagram ad and they blocked me.
3 november 2023
Review zonder uitnodiging
Antwoord van Dennis Did It
Hi Ally,
Thank you for sharing your thoughts. We’re sorry to hear that you had a less than satisfactory experience related to our social media advertisement. Our goal is to celebrate our products while also respecting the viewpoints of our community.
We understand that the removal of your comment might have felt dismissive, which was not our intention. We aim to foster a positive space where opinions can be shared constructively. If we’ve fallen short of this, we genuinely apologise.
While we may have similar styles to other brands, we strive to offer a curated collection of quality products, we ensure this through strict quality control of every piece we retail.
It would be an honor to showcase the unique aspects of our brand to you. We would love the opportunity to discuss this further and hope to earn your trust. If you're open to it, please contact us directly at info@dennisdidit.com Your feedback is invaluable to us, and we are committed to making things right.
Warm regards,
Dennis Did It
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