Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to ret... Toon meer
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I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that d... Toon meer
Bedrijf heeft geantwoord
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... Toon meer
Bedrijf heeft geantwoord
Humans on the phones would be a bonus.have been with Denplan for 14 years and it has unfortunately taken me this length of time to realise that it is a complete waste of time and money.i have visited... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I was on holiday in Suffolk when I…
I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that day at a nearby Dentist.
Problem was soon identified and treated.
Thank you Denplan
18 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Glyn,
Many thanks for your positive review. We’re delighted we could arrange an emergency appointment for you so quickly while you were on holiday, and how pleased you are with the treatment and outcome.
Thank you for your feedback regarding your experience with contacting our Emergency Helpline Team.
Best Wishes,
Charlene
Denplan
Excellent service Sorted out my…
Excellent service Sorted out my appointment whilst away from home Life saver 😍
18 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Ann,
Thank you for your lovely review and kind words.
It's wonderful to know how pleased you are with our service and the support provided by your plan and our Emergency Helpline Team.
Best Wishes,
Charlene
Denplan
emergency treatment abroad
I had an emergency treatment abroad. After couple of weeks and following directions from the super nice team I had my bills reimbursed! Great insurance with super helpful customer service experts!
6 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi,
Thank you for taking the time to share your feedback regarding your claiming experience. It's great to know how pleased you are with our service and the support received from our team.
We really appreciate your feedback, thanks again.
Best Wishes,
Charlene
Denplan
Great response
Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to return calls by an appointed time were kept. The dentist I saw was great.
Submitting the claim online was easy. Can’t comment on payment just yet as I’ve only just submitted.
12 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Alison,
Thank you so much for sharing your experience contacting our Emergency Helpline Team.
It's wonderful to know how happy you are with our service, that we we're able to source you a prompt and convenient appointment when you were a long way from home and that everything went smoothly with your appointment and claim submission.
We really appreciate your review and hope you’re now feeling more comfortable.
Best Wishes,
Charlene
Denplan
Excellent service
Excellent service, whilst on holiday I needed an emergency appointment and Denplan arranged one within 2 hours with a very kind caring approach. The dentist was brilliant sorted out my issues without any fuss so would highly recommend using the emergency service if needed.
15 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jane,
Many thanks for your lovely review. We’re really glad we could arrange an emergency appointment for you so quickly while you were on holiday, and that you felt supported throughout.
It's also great to know how happy you are with the service and care received at your appointment.
We really appreciate your recommendation, thank you again for sharing your feedback.
Best Wishes,
Charlene
Denplan
Customer service is outstanding.
Customer service is outstanding.
they answer to you in a quick and profesional way.
1 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Laurent,
Thank you for taking the time to share your share your lovely feedback. It's wonderful to know how happy you are with our service.
We really appreciate your kind words, thanks again.
Best wishes,
Charlene
Denplan
Emma was very helpful on the phone with…
Emma was very helpful on the phone with me today and was able to answer my questions and provide me extra information.
14 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Emma,
Many thanks for your review. It's wonderful to know how pleased you are with our service and the support provided by Emma when you contacted us yesterday.
Please be assured your kind feedback has been shared with Emma, her Manager.
Thanks again.
Best Wishes,
Charlene
Denplan
Outstanding customer resolution and service
Paris Dunn with the Claims department at Denplan provided outstanding customer services. Responsive , provided some background information to support a claim that I didn’t have on hand and resolved my query unexpectedly quickly.
Overall 5* interaction with Denplan .
14 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Fiona,
Thank you for your wonderful feedback. We’re delighted to hear that Paris provided such outstanding support and was able to resolve your query so quickly.
It’s wonderful to know how pleased you are with our service. We really appreciate you taking the time to share your review and your kind comments about the support you received, please be assured these have been shared with Paris and her Manager.
Thanks again and best wishes,
Charlene
Denplan
It’s the people that make the difference
Being totalling frustrated with the way my claim had been dealt with, I was pleasantly surprised when speaking to Elle today. Absolutely understood my frustrations, resolved the issue quickly and efficiently. An asset to Denplan.
Denplan need to remember that people don’t claim every day and when it’s an injury claim I did not realise that I had to tell the dentist to write the date and cause of injury in his notes in order for me to claim. That has left me out of pocket by £500.
However, Elle did help me get to a resolution on the call and I definitely feel happier. Thank you Elle.
14 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Lisa,
Thank you for taking the time to share your feedback.
We're very sorry to learn of your frustration with your recent claiming experience.
To support the prompt and accurate assessment of claims, we do have to adhere to our terms and conditions.
We're very happy to know, how pleased you are with the support and resolution provided by El. I can confirm I have shared your kind feedback to El and her Manager.
All customer feedback is extremely valuable to us, and a pinnacle consideration for our reviews. If you would like to provide any further feedback regarding this or anything else, or you would like us to investigate your experience.
Please kindly send an email to: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards,
Charlene
Denplan
Recognition for Emma
Recognition for Emma (Claims Team)
I’d like to sincerely appreciate Emma for her outstanding support. She grasped the issues extremely quickly and handled everything with impressive clarity and confidence. Her ability to cut through complexity, identify the root cause, and resolve matters efficiently made a real difference.
Emma was professional, proactive, and a pleasure to work with throughout. Her responsiveness and problem‑solving approach ensured things were sorted smoothly and without unnecessary back‑and‑forth. Brilliant support and a great example of ownership and teamwork.
13 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Manoj,
Thank you so much for taking the time to share your feedback. We’re delighted to hear about your positive experience and your kind recognition of Emma from our Claims Team.
It's wonderful to know how pleased you are with the service, and support you received, along with the positive impact this had. Please be assured your kind comments have been shared with Emma, her Manager and wider team.
Thank you again for taking the time to share your thoughtful review, it was a joy to read.
Best wishes,
Charlene
Denplan
Very helpful person in the end of the…
Very helpful person in the end of the phone. Speedy response and clear communication. Thank you.
13 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Nick,
Thank you for your 5 star review. It's wonderful to know how pleased you are with our service.
Thank you for your kind words, we're very proud of our teams and the service they provide, so it's lovely to receive your feedback.
Best Wishes,
Charlene
Denplan
Fast and efficient servicr…
The call was answered and dealt with very quickly . I was over 40 miles from home and needed emergency dental treatment for a large filling which had broken and got dislodged. The assistant was sympathetic and got me an emergency appointment very close to where I was staying.
12 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Sue,
Thank you for your kind feedback. We’re delighted to hear how pleased you are with your experience contacting our Emergency Helpline Team.
It's wonderful know we were able to source you an appointment convenient to where you were staying.
We're very proud of our teams and the service they provide, so it's lovely to receive your review.
Thanks again and best wishes,
Charlene
Denplan
Emergency dental treatment Bank Holiday Sunday
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 days. Great service. Great repair. Very pleased to have Denplan emergency cover.
3 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Angela,
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, thank you for kindly taking the time to share your feedback.
It’s fantastic to know we we're able to source you an appointment promptly. It's also lovely to hear how pleased you we're with the work carried out by the dentist.
Thanks again for taking the time to share your experience with us, we really appreciate your review, and are delighted to know how valuable you find your policy and our service.
Best Wishes,
Charlene
Denplan
El was professional
El was professional, clear, and very helpful throughout. She explained our policy to me in a straightforward way and made the whole process easy to understand.
Great support! Much appreciated.
12 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Igor,
Thank you, It's wonderful to know how supported you felt during your recent contact with us. Please be assured your kind words have been shared with El and her Manager.
Thank you again for taking the time to share your feedback, we really appreciate your review.
Best Wishes,
Charlene
Denplan
Great customer service by Abbie
Great customer service by Abbie. And the claims get paid out fast too!
12 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi May,
Many thanks for your great review, its always lovely to know when our customers are happy with our service.
Thank you for awarding us 5 stars and for your kind words, please be assured your feedback has been shared with Abbie and her Manager.
Best Wishes,
Charlene
Denplan
Oce I found out where to message
Once I found out where to message, it was very quick and efficient. I had been ringing to surgery emergency number with no reply, I have made a note of correct number now.
10 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Pamela,
Thank you for your 5 star review, it's wonderful to know how pleased you are with our service.
Best Wishes,
Charlene
Denplan
A straightforward forward claims…
A straightforward forward claims process and very rapid settlement payment. Excellent customer service.
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi John,
Many thanks for your review, we're delighted to know how simple and efficient you found our overall claims process.
It's wonderful to know how happy you are with our service, we really appreciate you taking the time to share your experience.
Thanks again,
Charlene
Denplan
I had a very positive experience with…
I had a very positive experience with the team. They were quick to follow up after my initial enquiry, which immediately gave me confidence in their level of care and organisation. From the outset, communication was clear, professional, and reassuring.
Overall, the team was efficient, attentive, and genuinely focused on patient comfort. I would highly recommend them to anyone looking for a dental insurance that values clear communication and prompt, reliable service.
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Govind,
Thank you for your kind feedback. We’re delighted to hear how pleased you are with your experience contacting our team. It’s wonderful to know that our prompt follow up, clear communication and attentive service gave you confidence from the start.
Your recommendation and lovely feedback mean a lot to us, thanks again.
Best wishes
Charlene
Denplan
Excellent Customer Care
This is the third time I've had to use Denplan for "emergency" treatment and like the previous occasions Denplan agents were excellent. The original call was handled very efficiently by Shelley who set a deadline for a call-back and then by James who had to do the legwork of finding a dentist in the rural area I was in. This occurred within 24 hours. I think what makes Denplan a 5* in my opinion is that the agent owns the issue, keeps you updated and arranges the appt for you. Thank you Shelley and James.
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Ken,
While we're very sorry to learn you had another dental emergency, we’re delighted to know how happy you are with the service received from Shelley and James. Please be assured your kind words have been shared with them.
It’s wonderful to know we we’re able to source a prompt emergency appointment for you, how informed and supported you felt at this difficult time.
Thank you again for sharing your experience contacting our Emergency Helpline Team and for awarding us 5 stars, your feedback means a lot to us.
Best Wishes,
Charlene
Denplan
Excellent and Efficient Customer Support
I had a very positive experience with Denplan’s customer service team. I initially reached out via their digital assistant, which quickly gathered my details and connected me to an advisor without any delay.
Beth, the advisor who assisted me, was extremely helpful, professional, and efficient. I had a query regarding a claim where part of the hygienist charge had been missed. Beth promptly investigated the issue, acknowledged the discrepancy, and processed the correction straight away.
I was informed that the additional payment would be issued within a few working days — all handled within minutes of the chat.
Overall, I was impressed by:
The speed of response
The clarity and professionalism of communication
The swift resolution of my issue without any hassle
Great service and a smooth experience — thank you, Beth and the Denplan team!
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Basker,
Thank you for kindly taking the time to share your detailed feedback and award us 5 stars.
We're really pleased to know how happy you are with your experience contacting us via live chat, that we were able to look into, and resolve your query efficiently.
Your feedback and kind words regarding our service, really mean a lot to us, which has been shared with the team.
To help us ensure your lovely feedback is shared with the correct adviser and that they receive the recognition they deserve. If you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk .
Thanks again.
Best Wishes,
Charlene
Denplan
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