Dext Reviews 1.882

It has been such a lifesaver for both the bookkeeper and the business owner. With ever improving functionality and support, it has become an irreplaceable tool for us. Love the app and email functions!

Sally is wonderful to work with and really looks after us.

Dext makes my work easy. I enjoy that it allows me to post several line items at once for different catogories on a bill and have the bill attached on the transaction for ease of reference. It's an awesome software!

Quick response and trying to understand my problem. Thank you.

I love Dext, it makes my job as a bookkeeper so much easier. It removes the admin of tracking down receipts from clients.

Dext me permet de d’économiser du temps dans le traitement de pièces justificatives pour les dépenses, les revenus et maintenant l’entreposage de documents importants.
Ce que j’aime le plus, c’est la facilité avec laquelle on peut automatiser l’intégration des factures au logiciel comptable
Je ne m’en passerai plus jamais

Dext has saved us so much time and energy for many clients. We love the approvals tiers and makes our process a million times easier.

Extraordinaire pour le classement de factures et autres... Rapide, facile a utiliser et efficace, surtout avec l'application sur le téléphone. Les 2 seuls défauts sont de ne pas pouvoir recadrer les photos en mode multipage et à chaque prise de photo ca me dit que c'est flou alors que ca ne l'est pas...

I had an issue with my account and reached out to the Dext team for help. Their support was excellent — clear, responsive, and professional. My problem was fully resolved within just 8 hours, which exceeded my expectations. I’m very satisfied with the service and appreciate how smooth the process was. Highly recommend their support team!

Excellent organization system and I love the approval/designation process. Also one portal for all my clients is awesome! - Edmonton, Alberta, Canada

Dext is a fantastic program for any small business in Canada. It seamlessly integrates with Quickbooks Online and automates your bookkeeping nicely. Save time, always find a receipt and work smarter, not harder.

DEXT has truly simplified our work process! The team can now upload receipts and invoices directly, eliminating the need to email them to me and clutter my inbox. It's a game changer! We've tried other apps, but nothing compares to DEXT. The integration with QuickBooks is outstanding.

I find Dext to be an efficient and easy way to keep track of the numerous day to day expenses with the company for my accountant. Its quick, easy & reliable.

rapide simple efficace et complet donc satisfait

I first headed over to the ChatBot to ask for guidance with my issue, which directed me within seconds on what I needed to email and to where. The support team got back to me via email within the hour and told me how to solve my issue (with their assistance in the back end) within minutes. Super impressed with this quick, efficient and friendly customer support. Thanks Ivelin! :)

I was previously entering invoices & bills manually, I've now saved over 3 hours a week. This saves me loads of time and is much more efficient - I would highly recommend to anyone.

I was helped same day, the consultant Sara was quick and super helpful.

Dext est un outil que j'utilise sur les recommandations de mon expert comptable. Il est particulièrement bien conçu et très intuitif à utiliser. Les différentes possibilités d'accès, web, smartphone sont agréables et me permettent de charger très simplement toute mes factures d'achat quelque soit le moment, le lieu où l'environnement. La fonction pour envoyer une facture sur une adresse mail spécifique est très agréable et réduit considérablement le temps à consacrer à la comptabilité. La lecture des documents par l'outil est particulièrement efficace. Je n'utilise pas en revanche le module facture de vente.

Fantastic app. Using for all my clients. Amazing customer service.

This review is about the customer support team specifically. The product itself is ok, although the fetch option is hopeless, for what I need it does the job.

However, on to their support. So I needed to cram 6 months of accounts into a single month and ran out of credits to do this. I temporarily increased my subscription to the higher tier. My error was I forgot to immediately downgrade, which I accept.
I received an invoice at 1:40am on the renewal day and on waking at 7:40am and realising my oversight, immediately downgraded to the lower tier, which is more than I need. Unfortunately, despite being only a few hours since the renewal, I was told my subscription would be downgraded next month.

The higher tier is something I simply could not use, I don’t have over 250 receipts etc to import and only have 1 user, so I could not benefit from this tier.

I therefore contacted “support” immediately to request assistance and a credit for the difference.

What I got was a “computer says no” style response and citing of terms and conditions “I explicitly agreed too”. No hint of support at all. Just having the predicament you contacted them for in the first place, retold to you.

So in effect I have been frankly PENALISED.

They did not provide a renewal reminder (which isn’t a crime), but the whole experience has left an extremely bad taste in my mouth.

Looking at the vast majority of negative reviews, it seems DEXT needs to seriously work on their customer service skills or just save their money and employ AI, because the responses I got dragged out over just over a week were robotic without a hint of empathy.

You may think you have won £30 today DEXT, but alienating your customers is never a good move and you’ve actually just lost a monthly subscriber for many years to come. For a company that provides accounting tools, your maths is a little off it seems.

**UPDATE**
I am a monthly customer and therefore do not get 37 or 60 day reminders. I also pay by direct debit, which can be reversed at any point. I like how you have completely avoided the concept of a refund or credit, like there was just nothing that could be done. Unfortunately your response has just strengthened my argument. I have paid for something I cannot use (thankfully only a monthly fee), you know it, but refuse to help. Im extremely thankful I’m not trying to claim back an annual subscription.