DGStoreUK Reviews 

Ordered placed 13th July still not received . No reply from email sent two days ago. No phone number on contact us page to speak to someone. £120 spent and no goods. Appalling customer service.

Don't dare to.order anything from this store. No delivery no answer no customer service. Looks like a scam

Placed order on 1st, payment taken but till date 20days down the line, no information about order dispatch or refund request made on 10th. Zero customer service.

Never ever advise anyone.

Quick service. Lovely tea

Great products and value. I had an issue with a missing product which took a couple of emails to rectify, but would still use again for my botanicals.

I can't rate it because the product never arrived!

Still to receive my order - used to be reliable will be sourcing elsewhere. Emailed to chase order no response

By most of my teas from them, good quality and quick postage

Fast delivery. Lovely big tea leaves, not a bag of dust like some other providers. Also a very competitive price. Very happy with D&G.

Perfect quality as always. Carefully packaged and promptly delivered. Thank you. *****

Recieved my package in a timely manner. Packaging was great, pricing was great...Will definitely be ordering from them again.

I’ve used DG for years, with the occasional issue but always sorted. However, this evening was different. You cancelled at the very last minute, your phone operator was playing the ‘I can’t hear you’ game, and your were no help. Shame on you. Uber are clearly the way to go.
Sent from my iPhone

Need more, excellent with it

I always order from here no problem. I ordered matcha powder and the bag was ripped so it was spilt out in the box it came in, think it might have happened in transit as the box said fragile but was slightly squashed. I did email dg store and no response or acknowledgement so not pleased about that

I purchased herbs from your website approximately one week before Christmas. At no point during the ordering process was it communicated that your business would be closed from December 6th until January 6th, 2026. As a result, my payment was taken and held for an entire month without any delivery of goods.

I reached out multiple times via email and did not receive a response until January. While I did eventually receive a refund after a month of waiting, the herbs were never sent although you did offer an option to send or refund when I finally heard from you. However when I replied refund I never heard back for a while and had to send another email stating I’ll contact PayPal saying this is fraud.

The lack of communication regarding your closure and the extended delay in addressing this issue made this a very frustrating experience. It’s unfortunate, because your natural products are excellent and have real potential to help your business thrive. However, the current management appears to be seriously undermining that potential.

They never delivered or completed my order and they were un reachable. No phone number and an email they never replied to. I would have to write in for a refund.

Paid for my order on 12/12/25 and selected royal mail 1st class for an extra £6.99. Still haven't received the products or a response from one of the 3 emails I have sent to all email addresses I could find. I understand that it is a busy time of year however, not responding or providing any updates is suboptimal at best.

Placed a small order 11 days ago not heard anything since. No reply to my email. Glad I only placed a small order to try them out!

The order still hasnt arrived. After 2 emails, i still haven't had a response. Wish I'd read reviews before ordering.

Have used a few times now and will continue to do so, quality products and fast delivery.