Diamond Bus Reviews 577

The driver who drives the 15C Worcester (stourport-Kidderminster) is so nice, he makes the ride smooth and they're overall a good bus company I personally think. I've been taking them to school every day and it's the same driver every time it's amazing. Thinks his name is Lee.

I rarely get the 370 or 371 bus but about 3 months ago, I used the 371 to go to Altrincham for a medical appointment. When I exited the bus, turning right as I did so, something hit my head and made quite a reverberating noise. IT WAS THE OFFSIDE WING MIRROR!! I was stunned - literally. I swear I could see stars. I walked a few steps, then stopped and absorbed what had happened, looking back at the stationery bus, puzzled and with my head now throbbing. The wing mirror appeared to sticking out, right in front of the right hand door, at head level. An elderly lady approached me, telling me she too had been hit by the mirror!

I went to my appointment and told the medic what had happened and she could see how shaken up and said I was in shock. My blood pressure had shot up and she made me sit and wait to calm down. My head continue to hurt and the struck site was swelling up. I also felt woozy.

To cut a long story short, I contacted Rotala (the company who own Diamond, I believe), who took weeks replying. I also had been advised by Bee Network (they were helpful) to request the video footage, which eventually I received and could see my impact with the mirror in the short clip. Rotala's response had no sympathy or concern and merely said it was an 'isolated' incident (in other words my fault) and they were satisfied with the design of the bus and of their compliance. The email was copied in to their legal department.

I had taken photos of the vehicle and spoken to a few of the bus drivers on that route and they ALL have told me, not only have several passengers had the same accident; INCLUDE ELDERLY FOLK, but that they had reported this faulty design to their company, who told them the same that they told me of how - satisfied they were there is no cause for complaint!! U-N-B-E-L-I-E-V-A-B--L-E-!

The managers at this company are vile. They are liars, lack common sense and clearly have not been legally challenged on this matter. I told them I am not going away quietly. This is a health and safety issue for members of the public.

I note all the low ratings they have here on Google (one of their bus drivers advised me to leave a review here). I also note that Rotala/Diamond have not responded to any messages.... not surprising, considering the way they have dealt with my complaint.

It is totally drivers fault that dimond 4H bus is getting 1 star from me. I get a bus from west bromwich bus station and i was going to oldbury i press the bell to stop when bus cross the last stop from my stop but driver did not stop the bus when i asked him that why you did not stop the bus at my stop as i pressed the bell then he behalf me very roudly. He started agruments with me. As i was using english language while talking with him he abused me. It was such a bad experience of my life that a person did not have manners to talk with others. Soo shamful for him. It happened nearby 5 45pm on friday.

Notorious late. Sometimes over 30min ! Really poor service.

Friendly driver on every route I’ve been on the bus was on time and got to destination on time can’t fault it

Crap bus service, unreliable don't turn up.

Waited for no.8 bus and 2 didn't turn up at Burton Railway station.

The drivers I have had recently on the number 11 bus (Redditch) have been really friendly and helpful. Give me a chance to get sat down and put my pushchair into position. Has given my the confidence to be able to do the buses again with both children. Definitely a big improvement in the last few months!! Thank you!

The 229 between Dudley and Bilston is shocking. When you wait 45 minutes for it to show up ( they run 2 an hour......supposed to ) and you see no sign of the bus travelling in the opposite direction towards Bilston bus station .......then you are in deep brown stuff. You may as well walk....no kidding !. This ' public transport ' cowboy outfit are unfit to hold a public service vehicle licence and should be dismantled and run out of town. You have more chance of contacting the dead in your local graveyard than Diamond customer service. Dreadful, incompetent and a total crap company.

Paul the driver on the number 80 bus between bilston and Moxley in the west midlands is very helpful to old age pensioners like my mom Janet, Always on time and the other old pensioners love paul . He really is a diamond,

I waited well over an hour for a bus at Heathrow that never came and finally had to pay for a taxi. I asked for a refund which was agreed and, like the bus, I am still waiting for this. I have sent numerous emails and each time am told that a ticket has been created. But where is the refund??

My partner and I had waited for the 556, 755am bus on the 24th of January at Heathrow Airport. We waited for over 30 minutes. The bus never showed up. It's ridiculous that a timetable is displayed and no buses are showing up.

One of the worst public transport experiences I've had in a first-world country.

I took the 710 bus from Amersham to Heathrow and I was impressed with the service. The bus was only a couple of minutes late. I am just so happy that there is some form of direct transport from where i live to the airport. I really hope this line stays running. The bus driver Pavan was also very friendly. Smooth, direct transport to Heathrow.

X50 What the hell is wrong with this service. Worst service I have ever been on. Never on time. If you can’t run the service on time please change the timetables at least people don’t waste their time waiting for the due service. Unluckily I don’t have any choice but to go on this service. Always late.

Jan 2024 Flooded roads all over Worcestershire but absolutely no service updates on the Diamond app or bus tracker. I presume the 296 Stourport to Worcester isn't running but no messages on the system.

Looking at all the negative comments, I would like to post a positive. I was on the 555 from Heathrow today (3/01/24), it broke down in Ashford.
The driver kept us informed and dealt with the situation very well indeed, thank you Jonathon.

Bus tracker jumped a distance of around 2.5 miles causing me to miss the bus.
The tracker showed the bus stationary on station hill kidderminster, Then it disappeared, I immediately went out of my house, Only to see it leaving the stop.
What the hell is going on, Previously the driver has sold me day tickets for the wrong area & refused a refund. "Contact customer service by email" Sent picture of wrong ticket & picture of correct ticket issued immediately after, Complete with debit card info for a refund.

No refund has been issued by diamond bus customer service.

The government want people to use public transport yet these Dirty, unreliable, worn out heaps of junk with some drivers who don't deserve a job, Encourage not to!

This bus service is absolutely terrible its always late and never on time . I catch the 16a for school and I'm always about to be late. Hey dimond fix this problem

All the buses in Stretford are being diverted due to road works. This a.m. the 150 driver refused to stop at the temporary stop for me to get off. I am disabled and he took me out of my way and made me late.

This company must employ the worst drivers. After today I would tell my family & friends NEVER to travel on Diamond.....