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DianhuaChina.com Reviews 

1.255
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used $5 per month for free calling in Dianhuachina.com for two or three years because my elderly parents can use traditional phone only. My father passed away at his 94 years old. My mom is 90... Toon meer

Beoordeeld met 5 van de 5 sterren

The most convenient phone card I have ever had. High recommend, it's really great to have a company still focused on phone card while cell phones are so popular, and everyone seems to be using social... Toon meer

Beoordeeld met 3 van de 5 sterren

We are happy with the monthly fee but the connections still keep dropping out and we have to redial. Sometimes this happens 3 or more times during a single call. You told us that you tried to fix thi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The price is cheap, the answering staff is very patient to answer questions, I asked a lot of questions, she was very patient and answered, I bought a calling card very satisfied, I hope everyone who... Toon meer

Bedrijfsgegevens

  1. Telefoonmaatschappij
  2. ook in
  3. Internetprovider
  4. Mobiele netwerkaanbieder
  5. Telefoon- en internetdienst

Over DianhuaChina.com

Geschreven door het bedrijf

DianhuaChina.com is an international telecommunications website dedicated to Chinese immigrants all over the world. DianhuaChina.com helps Chinese keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, and mobile recharge. Founded in 2008, DianhuaChina.com has always successfully accomplished its mission: bringing people together regardless of their location.

For more info, visit:

We're here to help!

Geschreven door het bedrijf

24/7 Customer Service

International Calling to China

Free Calling Apps | 100% Quality Guarantee



  • No hidden fees
  • Pay only for the minutes you use. No hidden charges or other fees.
  • 1 Minute Rounding
  • You will be charged for your calls by 1 minute rounding. ⁦
  • $5⁩ Minimum Order
  • Try Voice Credit for a low minimum order and enjoy long international calls.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(1.255)

13 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Becoming too pricy

The rate has become too pricy. I won't use it as much, if at all, in the future.

30 september 2023
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hello,

Thank you for reaching out. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.

You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan

Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.

Keep in touch!
DianhuaChina.com

Beoordeeld met 3 van de 5 sterren

Huge rate increase recently

I used to like the service and gave it a five star. But recently there was a rate hike from 1 cent a minute to 2.5 cent a minute and this was a huge increase. The quality of the call also seems not as good as before.

30 augustus 2023
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hi Jin,

Thank you for your feedback. For connection problems, please contact our Customer Support agents right when it happens, so they can investigate and help you out.

Also, the rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.

You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan

Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.

Keep in touch!
DianhuaChina.com

Beoordeeld met 1 van de 5 sterren

Bad service

Bad, no reason, the rate goes up

28 augustus 2023
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hi Chunhui,

Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.

You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan

Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.

Keep in touch!
DianhuaChina.com

Beoordeeld met 1 van de 5 sterren

I cannot login my account.

I cannot login my account.
Always show offline

23 augustus 2023
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hi Robert,

Thank you for reaching out. As you were already informed, due to security, you will not be able to use the account with us. If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact

Have a nice day,
DianhuaChina.com

Beoordeeld met 1 van de 5 sterren
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hi Cheng,

Thank you for reaching out. If this is related to the rate increase, you should know that rates can fluctuate depending on currency evolution and also laws and regulations adopted by each country. The rate increase we operated was made in order to maintain the high quality of service we offer.

We apologize for any inconvenience, thank you for using our service!

DianhuaChina.com

Beoordeeld met 1 van de 5 sterren

Change rate subite

14 augustus 2023
Review zonder uitnodiging
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Dear Hong Yan,

Rates can fluctuate depending on currency evolution and also laws and regulations adopted by each country. The rate increase we operated was made in order to maintain the high quality of service we offer.

We apologize for any inconvenience, thank you for using our service!

Beoordeeld met 2 van de 5 sterren

Rate increased

There is a great jumping up of the rate, from 1 cent/min to 2.5 cent/min. This is not reasonable!

30 juli 2023
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hi Mike,

Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.

You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan

Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.

Keep in touch!
DianhuaChina.com

Beoordeeld met 2 van de 5 sterren

The phone was often disconnected during…

The phone was often disconnected during the conversation.

The app interface is great

27 juli 2023
Logo DianhuaChina.com

Antwoord van DianhuaChina.com

Hi Yijun,

Thanks for reaching out. Please take into consideration that, when using the app, the quality of the calls relies on your internet connection, device settings, and sometimes the network of the person whom you are calling.

To improve your connection, please check if:
- You have the latest app version installed on your device.
- Your Internet connection is fast enough to connect to our servers.
- You have set up your Caller ID, to ensure a high successful connection and call quality. The Caller ID is the number that will display on the screen of the person you call.

You can also use the Offline Calling feature or try an access number available for your location.

Try the above and let us know if you still encounter difficulties.
For any other questions, our Support Team is available 24/7.

Keep in touch!
DianhuaChina.com

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