DigitalFibre Reviews 371

Ally, the customer relations manager, provided exceptional assistance in resolving my early termination fee issue with TalkTalk.

Belle was very patient with rather an awkward situation.

I spoke to a lady called Belle who was extremely helpful, and understanding of the situation. Dealt with our query very efficiently. Thank you Belle

Rang to query items listed on recent bill. Advisor apologised for the error, and fully advised how and when this would be rectified. The advisor was very friendly, and fully resolved my issues

Have spoken to both Mya and Ally today. I found them to be very polite, friendly and helpful. They dealt with account closure professionally and efficiently.

Dave was great! Having made numerous calls in the last couple of months, it was finally really good to be talking with someone who, not only was polite and courteous, but clearly listened, explained well and did exactly what he said he was going to do! The previous encounters were not good and not resolved, but Dave is exactly what every organisation needs! Great people skills and clearly knowledgeable in his field.

Ryan was very good at his job he kept us informed all the way through our fault

It is really too early for me to review this company. I have been asking them for months to do something and so far no joy. Last time I got in touch they promised me they would sort my problem out. If they do I will be able to give them a higher rating but they have promised me before. Therefore I will have to wait and see.

After suffering a disconnection of our phoneline I was very agitated. After several calls I got hold of Ruby. By the next day the problem was resolved and our line was up and working, thanks to Ruby.

They sort my cancellation fee and I was very satisfied with the service.

Thank you Amy. You have managed to resolve all issues and relieved a lot of stress.

Ryan was a very helpful guy who has helped me to sort out all my problems when I first came over to your company

Sophie was fabulous. She listened, understood the issue and took responsibility for a resolution.

Hi . this is a five star review for Sophie at Digital Fibre she sorted out my problem of me not having my landline working from the time of it going live
I had had the experience of me having to ring several times plus Digital Fibre ringing me .
I have been told that a person would ring me back but I never got the ring back .
I had sent some photos in of the wire up yesterday but was left waiting for a ring back yet again . I rang back again and Sophie answered . She sorted things out within minutes
THANK YOU TO YOU SOPHIE

Ryan solved my problem with my phone line and called back several times to make sure all was well , very polite and helpful, thanks Ryan

I appreciate being able to speak to a person who can help me with a problem.Ruby has done this twice and was so helpful even talking me through the problems with kindness and humour.

I was called one evening & offered fibre @ £39.99pm. I assumed it was BT. I've had no T&Cs to sign. Once I heard from BT that I was leaving them I emailed and phoned Digital Fibre to cancel whatever contract they thought they had with me. Since them I've been hounded for money , this morning, 12/03/25, £598 with threats that if I don't pay my credit record will be compromised. I'm an 83 year old pensioner and have had a stroke. I've called & emailed many times - Ruth even emailed to say we had nothing to pay but the threats keep coming. DO NOT USE THIS COMPANY!!

Warning! Warning!
Do not agree to sign up with this company. They offered a great deal of £25.99 per month for broadband and a landline for my small business. Assured me there would be nothing I needed to do to transfer the connection from my current provider to them. On the day I was supposed to go live they said they couldn’t retrieve the connection and I should re-instate my contract with my current provider. I now have to wait 20 days without an internet or phone line, due to a new contract being created with my old supplier as my account was closed down. This is now killing my business.
The false promise has put my business at risk!!

Not with digital fibre, keep getting calls, which I have asked them to stop. Advised me that my current provider is charging too much and they could save me money ( that old chestnut!) Didn't know who my current provider is when I asked them! Now received yet another call. Will be reporting to trading standards

I was not completely satisfied with digital fibre. As a matter fact regret changing to them
Broadband is fine. though the router took a while to come. The phone service is diabolical. There is no 1471 or 1571 service
You have to dial.the area code to make a local call.