DigitalFibre Reviews 371

Ruby was very nice and very happy to help me out with the problem.
Always kept me updated with things
Excellent customer service and service

The switch from Digital to Daisy was made seamlessly. Daniel was of great support throughout the process, answered all questions and ensured that we moved on to the correct services and on the best possible price.

GGFC Consultancy Ltd

Hi after allot of issues from the off..
We have finally come to a resolution to everything. Thanks to Vince who went above and beyond to sort everything out after many many phone calls and weeks the matter was finally passed over to Vince who sorted everything out very promptly and professionally.

It was a bad scenario loosing the broadband and phone line at my mothers as she is vulnerable, Sophie was great doing everything she could and kept great communication untill the problem was resolved she actually cared which is rare nowadays!!!

I had quite a simple query and Mya was able to answer it politely and efficiently.

Received a cold call from Ally and unlike most cold callers, she was polite and understandable. I have agreed to switch, but then realised that I would not be saving any money so I emailed them to cancel. Immediately Ally came back with a fixed price deal that is cheaper. There is also the promise to help get any exit fee waived. If this switch happens then this will be the first time any company has managed to do this without changing our number (we have had this number nearly 30 years so there is no way I am changing it, if it cannot be done then it is a deal breaker). I am willing to give it a try as Ally was so pleasant on the telephone. One little thing though, why are there no replies to the feedback, especially the negative ones.

Very helpful

Very friendly and easy to talk to. Gave clear guidance and resolved the customer's problems.

My query was dealt with by Belle who was polite and very efficient and got it sorted very quickly.Many thanks to her..

Ruby gave a 5* customer service and has been the best customer service agent I’ve dealt with. So helpful and informative.

I was having a few hiccups during the changeover of providers but my account manager, Chloe, has been very pleasant during our telephone conversations and has clearly explained the processes involved and easily resolved any queries that I had.

Sophie was very helpful, and helped my elderly Aunt in getting her phone line set back up after a little confusion.

We had a query on our bill, spoke to a young lady called Ruby who was very friendly, helpful and professional. She looked into the issue for us and it was sorted within a few minutes. Very happy with the service she provided today.

Belle was helpful throughout the process so that the fault was sorted very quickly which meant that my mother was able to use her landline phone

I had a lot of problems which I needed sorting out ..with great professional service
Sophie sorted every thing out..what started as a bad day ended as a good day..
thanks again Sophie

Chloe exceptionally very professional at here job send all relevant information for my new contract . Very easy to fill out as all information was already on . All I had to do bank details and sign .Forwarded contract and got courtesy call back saying everything was completed . Which was much appreciated . Exellent communication and very polite .

Ally was very friendly and fantastic customer service skills, the staff are so nice makes you feels like your talking with a friend or family member lovely experience ♥️

I have been waiting for three weeks for a router. I was told firstly that you left the old router from a previous provider, and then I was told that I could buy the old router from my previous provider for about 50 pounds. Obviously both answers were nonsense and EE demanded the return of their property. In the circumstances I must ask you to relieve me from any contract I may have with you.
I have written formally to your office in Rochester.