DigitalFibre Reviews 371

Chloe was helpful, knowledgeable, sympathetic and good to deal with. She delta with my request efficiently and cheerfully. She was very apologetic for the long wait.
This was the drawback, though beyond her control The wait in the phone queue was 20 mins

Belle is a very Friendly young Lady

Vince was very helpful and understood the situation perfectly. I have every faith he will sort the problem I am facing with my old supplier

For a company calling themselves DigitalFibre I expected fibre optic cable all the way to the home router, instead you have given me copper wire. I replaced Ethernet in 2011 for full fibre because it was slow. Now I am back, unexpectedly, with copper cabling again. Had I have known that I would not have switched.

Had a call today with a lovely girl called ruby, I find most of the time it’s extremely hard to get in contact with companies like this however my call was answered within moment and she assisted me with all my problems, my nans much happier since being with digital fibre so thank you for making it a good experience for her

Very little time to wait for call to be answered by a very pleasant Customer service representative who answered all my queries promptly

If I could give this company no stars then I certainly would. They took advantage of my very elderly mum and frightened her into changing from BT to go with them saying that her BT line is about to shut down (which isn't the case until about 2027). My mum is very ill and gets easily confused and they took advantage of that too. She ended up signing up for broadband, which she certainly doesn't need and then by the time the family found out it was too late to cancel the contract. Her bills started up as over £50.00 a month which is a lot for a pensioner on pension credit having to pay for carers and we managed to get it down to £30.00 a month. Since then she has been without service twice, her bills have been wrong every month, they take too much money from her account and we have to keep on ringing them to complain (which by the way you can only do until 5pm as they shut for the day). She has just received another bill from them which is wrong despite my complaint to them and so the saga continues with me complaining to them once again! She has a credit on her account from a previous complaint and so her bills should be nil for the next few months. Please do not be fooled they are an awful company to deal with and I feel very sorry for anyone who has elderly parents that get duped into using their service or anyone young come to think of it, just AWFUL!!!!

Ruby, could not of been more helpful.
Thank you

Whilst we have had a number of issues with charges from Digital Fibre and conversations with various customer service advisors which didnt prove helpful we were allocated a dedicated Customer Service Advisor to help resolve our issues. Vince has been proactive looking into our issues, has always returned calls and updated us on the progress being made. He has been extremely helpful and honest with us at all times. We have today finally agreed all credits and hopefully there will be no further issues.

The young lady who dealt with me Mya was very polite and helpful, a pleasure to deal with

Excellent customer support team. No long waits in a queue on the telephone. I would particularly like to thank Ally for help in the initial setup stages and Vince for helping with the tansfer from BT.

Bell was very helpful and helped my Mum (Mrs Moore, 90 years young ) to use alternative telephone numbers to save money.
When Bell said”Mum had been phoning premium rate numbers” I didn’t know what to think,😜

The representative Sophie was patient and understanding with the issue at hand. She dealt with the problem swiftly by contacting the relative department. Professional and polite. Keep up the good work team.

Worst decision of my life to change. Phone hasn’t worked properly for over 3 months

After the engineer left I had no internet from Friday at 12.30 until I had had a telephone conversation three days later which lasted over 90 minutes and was passed was eventually passed on to a gentleman who asked me which port the yellow lead was attached to. It was in the wrong one. When I had changed it I had internet. But my problem now is that where when I was with Clear Business messages could be left and they would be transferred to my emails, this does not happen. As this business is a farm there are many times in the day when the telephone is not answered and a message needs to be left. A. Holman

I rang to say phone wasn't working as it should and it was soon sorted. So thank you

My account manager Ryan at Digital Fibre is on the ball checking in to see if my modem has had any issues which it has not. 5 Stars servict when it comes to customers

I've had a really pleasant experience so far and I'm genuinely happy with the service. A young lady named Jayleigh called me I don't usually listen to cold callers, but she was brilliant. Friendly Professional and really knew what she was talking about.
The customer service team has also been fantastic. They answer the phone very quickly (A big improvement to my previous supplier BT) I've recently dealt with Sophie and Ruby, who were both incredibly helpful and clearly very good at there jobs. Overall, I'm really Impressed!

They were no problems encountered during the installation and they finished the job on time.

BT were trying to charge me 80pounds for terminating my contract 2 months early, but had been in breach of the contract for 22 months by not providing caller display. I sent Ryan the details and I didn't get any more threatening letters from BT.