Direct Brand Reviews 

Quick, packed right!

I ordered an emergency part to make my gas water heater work, its winter. I ordered on 1-17-24 and as of 1-24-24 have not heard from them in any way, and received nothing. I tried to call 4 times and every time the number was not working at all. I emailed them and there was no response, so far. This is harmful.

The part that I needed was shipped out quickly and was quite a bit cheaper than other suppliers that I shopped around at.

Easy fast service delivery

Actual helpful people answered phone call and quick response to self generated mistake on order

Found exactly what I was looking for easy. Arrive when it was to be delivered. This was very important cause this part goes a grain drier operation where down time has to be minimized.

fast delivery. fair prices always a winner

Quick service

I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use an angle grinder to cut it to fit. Since I wasn’t home I couldn’t verify that the part looked different when I ordered. Besides that, part works as it should and my pellet stove is back up and running.

Easy fix if you have the correct tools, but I shouldn’t have had to do that.

I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.

the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part

My experience was great because the prices are good

Received part on time, part was much less than competitors. FED EX delivered next door though.

This wasn’t a direct replacement. I had to purchase new piping from the valve to the burner assembly because the outlet was threaded for fit pipe instead of the pilot tube fitting. There were no options for mounting the valve. That being said. It does work after a few hours of installation.

The product was delivered on time as estimated and it was a direct fit to the water heater.

They did what they said they would do, then did it. Just that simple.

After looking back through my Emails, I did see the you sent me a tracking number. Even though the part is not at the front door as where it says it was delivered, that is not your company’s fault. I will file a claim with UPS.