I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Toon meer
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Lees wat reviewers zeggen
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Toon meer
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Toon meer
Payed for 2 day shipping for furnace parts that I desperately need and I still have not received it. Probably won't order anything from you again and will avoid fedex at all cost. They have been here... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Contactgegevens
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Verenigde Staten
- sales@direct-brand.com
- direct-brand.com
4,2
Goed
314 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Direct Brand
Thank you for your review Mike.
Please let us know if there is anything else we can help you with.
Price and delivery everything went just…
Price and delivery everything went just fine
29 augustus 2023
Antwoord van Direct Brand
Thank you for your kind review Richard.
Please let us know if there is anything else we can help you with.
Charg for a next day delivery and…
Charg for a next day delivery and arrive seven days after. Request for refund no answer.
30 augustus 2023
Antwoord van Direct Brand
Please can you contact sales@direct-brand.com with your order number.
We would like to resolve this for you.
Antwoord van Direct Brand
Thank you for your kind review Monika.
Please let us know if there is anything else we can help you with.
You sent the wrong part or had the…
You sent the wrong part or had the wrong picture on your website,
29 augustus 2023
Antwoord van Direct Brand
Thank you for your review. Did you contact us directly to resolve the issue?
If not then please let us know the details by sending your order number to sales@direct-brand.com
Unfortunately we are only human at the end of the day, and sometimes mistakes are made.
We would be happy to resolve this issue but you will need to let us know about it directly.
Totally crummy experience!
It was impossible to contact anyone by phone... none of the options either picked up or returned my messages. Therefore my husband was unable to determine if the fan we ordered would fit the way he thought it would. We purchased it based on the limited information on the website. AFTER we returned it, I received an email letting me know that that fan would not work in an Enviro stove. Iwas told I could return it, but I would be out the cost of shipping. I was given no return instructions or return label, so I simply sent it to the return address on the box. As of yet I have not heard that you've received it. That was a crummy experience costing me time, frustration, and forty dollars!
1 augustus 2023
Antwoord van Direct Brand
Please can you contact us at sales@direct-brand.com with the order number.
We would like to make sure this issue has been resolved for you.
Great price and fast shipping.
3 juli 2023
Direct brand had the part I needed at a…
Direct brand had the part I needed at a great price. I did have to purchase the part locally because I needed it right away and shipping took a longer than anticipated, so I will keep this for a spare.
30 mei 2023
As described and on time
31 mei 2023
Great price & quality!
Needed replacement pilot assemblies for my Southbend Oven. Price, shipping speed and quality of parts were great. Would definitely recommend!
31 mei 2023
Review zonder uitnodiging
Purchased condenser fan motor great…
Purchased condenser fan motor great price super fast shipping
9 mei 2023
Review zonder uitnodiging
My order came much faster than I had…
My order came much faster than I had expected and was packed with care. If something else breaks I will definitely order through here again.
28 maart 2023
Easy ordering prices are great and…
Easy ordering prices are great and product came in two days!
29 maart 2023
Quick service and was the correct part.
1 maart 2023
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