Direct Salon Furniture Reviews 

Amazing Service from Chris at DIR. When I looked to upgrade my salon was basins Chris made the whole process really easy and stress free. I was told by so many other suppliers that what I wanted to purchase would not arrive for 6 weeks and that it was not their side it was the manufacturers who could not deliver!

when I found DIR and spoke to Chris he took all the information, checked with REM and assured me the basins would be with me guaranteed within the time frame I was aiming for.

Everything arrived on time and Chris emailed me to check that delivery had been organised, received and I was happy. He even provided complimentary neck rests which was a really nice touch.

I have had my salon for 23 years and my first time experience with DIR is the best by far and I will only be trusting them with my salon requirements from now on.

Thank you Chris and all the team at DIR

Excellent customer service!
Had an issue with damaged part, months after purchasing and they sorted promptly without hesitation!
Would highly recommend and will be my supplier of choice when needed!

Great communication, very friendly, helpful information regarding the equipment and competitive prices

Great efficient service

First time buying from here won’t be the last

Very good quality wig stand and super quick delivery

Chris was helpful from our first phone call .
He gave me all the information I needed to make a decision on a couch, even sending me pictures.
He kept me updated on the delivery.

Fantastic company! On delivery DHL dented my trolley. I called and spoke to Chris who arranged to send me out a new trolley same day to be delivered the next day. I could not ask for better service. Will definitely be ordering again.

Recently ordered a UV steriliser for my dog grooming business. The product was good value, and delivery was quite quick considering it was a bank holiday.

Easy to order. Fast delivery. Would use again .

Very good costumer service quick delivery thanks

amazing stool want to order ANOTHER now

The worst company, beware from this company. I ordered neck cushion REM for my backwash, the neck cushion that I received it's not from REM, it unbranded, and I doesn't fit all. They keep 15% of the product cost and the price of delivery. Be ware the are scammers

Ordered two Spiral Hair Dryer Holders from this website, however upon receiving the items, I realised they are way too long and will not fit my dressing table, so decided to return them. Upon contacting Direct Salon Furniture, I was told they charge 15% restocking fee as per terms and conditions. This is not made clear at ordering stage and most probably hidden in some fine print, which is not ok. In a world where you can return anything except for underwear and earrings without any penalties, this is not ok on any level. Very disappointing service.

Terrible customer service. once they received payment. No updates for my order, it feels like a total scam. Very unsettling doing business with this company. I do not recommend to anyone.
Bought something from them it's says 2 to 5 working days to recive and now its been 2 weeks nothing .disappointed

Terrible customer service. Ignored messages and calls once they received payment. No updates for my order, it feels like a total scam. Very unsettling doing business with this company. I do not recommend to anyone.

As a self employed massage therapist, investing in an electric massage couch was a huge investment for me and I cannot rate Direct Salon Furniture highly enough! Karen and Carl were super helpful. The delivery company they work with were fantastic. The couch itself was so easy to get up and running and it’s of a really high quality. 5 stars - would very much recommend!

Terrible customer service. Was ignored, fobbed off and was spoken to rudely. Surprised there still in business with a total lack of customer care. Was told I was getting the part I ordered (over 8 weeks of waiting) free of charge for being messed around then that was taken back away! Would not recommend.

Just over a year ago we brought the Beauty Spa Pipeless Pedicure station Chair Relaxion. We are a small Salon so any purchase of this type is a big commitment and it was taken with careful consideration of the reviews given for this supplier. A few weeks ago unfortunately the water discharge motor failed and we could no longer use the chair. We contacted DIR service and they immediately reacted and with a personal touch replaced the faulty motor. I can't thank them enough and really happy I found a company that is as good as their word. This is difficult to find these days and highly recommended