Divan Beds Reviews 

I ordered a cream bed frame and paid extra for a matching headboard and chrome feet. The bed frame was poorly put together with random staples all of the back but that was the least of my issues. The chrome feet were extremely cheap and chipped. The bed frame was a different colour to the headboard. The bed frame was cream and the headboard was tan\beige. I sent pictures and was firstly told they couldn’t see any difference, I was then told the different colours are because of different batch colours....complete rubbish! The headboard was in no way cream of any shade! I was offered a 10% refund providing I did not leave any negative feedback, or I could return the bed and bed frame in my own packaging at my expense and would have to wait in for a courier. I declined the partial refund as this was a bribe...I had a bad experience and was certainly going to share this as a warning to other people. Many other conversations occurred where I was told I am refusing to co operate...I waited a month before I complained, both of which are false accusations and I have emails to prove this. This has been a big inconvenience and a complete waste of time. Customer Services (Tyler) is rude, unhelpful and doesn’t care how poor my experience has been. There is clearly no quality control and this is a complete shambles of a company. BE AWARE!!

Got everything I ordered, mattress is perfect. The base boards feel a lil weak, like if I stood on them I would probably break them. But other than that everything is fine, once the mattress is on felt good. For the price you cannot grumble, for that one flaw. Thanks divan!

I wanted a comfortable bed at an affordable price and that is what I got. The mattress is very comfortable. Not to firm nor too soft and feels good quality. The delivery was accurate and very efficient and the whole process from ordering to delivery was faultless. I would definitely recommend Divan Beds to others.

Super service, fast delivery considering our current circumstances and the communication was excellent! Highly recommend!

Bought a bed from these that is that poor in quality it's broken twice already now it completely collapsed only had it for 4-5 months I have tried to email them I got no reply and also rang them no answer now my child got no bed to sleep in I wouldn't recommend this company as I feel I have been ripped off the beds a badly made poor quality

The build quality of our mattress from them is poor. The headboard is poor and uneven. But mostly I cannot recommend the company due to their delivery processes, and business practice.

Once my order was placed I was told that delivery would be between ‘2-20 working days’ which is obviously very vague. I assumed delivery arrangements would be made closer to the time. After hearing nothing further, about 2 weeks later in the early evening I received an email telling me that my bed was being delivered the next day.

The timeslot was from 6am right across to 8pm. It said the driver would try to call beforehand, but said they might not. The email made clear - in capital letters - that this could not be rescheduled and that missing the delivery would incur costs to rearrange as they only make limited deliveries. Delivery was to be to the communal doorstep only.

The email came across as very demanding, it felt as though I was dealing with some sort of legal process rather than a customer buying a bed. By sheer luck I was to be home that day, but I don’t know what sort of hassle would have been incurred had I not been. I do not recommend this company unless you are permanently at home, or able to stay home all day without any notice.

Once set up, the bottom of the padded section of the headboard is very clearly uneven so is of poor quality.

UPDATED #1 - January 21. My review was originally 3 stars but I have reduced the rating further. After just a few months of use, the mattress is visibly sagging in places already. Although it felt comfortable to start with, clearly it’s poor quality. I would not expect it to last more than a couple of years before it will need replacing again.

UPDATED #2: Rating now reduced further. The company had my review removed because they did not believe I was a genuine customer (I missed the warning emails). I am a genuine customer and can prove this. There is not one untrue word in my review. I am very disappointed their response to customer issues is to try and shut them up rather than deal with the problems.

Be very careful. I ordered a FIRM  double mattress to replace an old one that had become far too soft for my back. Communication and delivery was good and it arrived a day later than originally stated but that was okay as they warned me.
We unwrapped it and when I lay on it, it was no different to the one I had: it was soft to medium, not even medium.
I shop online a great deal, and exclusively during the last year, so I didn't worry as all companies I had dealt with offered a return window. This was where I was at fault; I hadn't read the detail.
When I contacted them to tell them that it was far too soft for my back, they repeatedly sent me pre-written emails informing me that they had checked and had sent me the correct bed. And would I send a picture of the bed!? I said I would but I wasn't sure how this would tell them how soft the bed was! I then received another long email which warned me that if I 'refused to send a picture of the bed....'. I had not refused to do this at all.
This is a long story short, believe it or not.  Ultimately, they said that I would have to pay £94 (half of its cost) for them to pick it up. If you read the detail, it goes on to say that if the item is not suitable, you will have to pay £49 to £249 for them to pick it up as a return.
I'm furious. Be very careful when you order from this company.

Mattress and bed really good quality. Delivery drivers very professional and nice

Joke of a company , and very unprofessional delivery men

Amazing company, really pleased with service. The bed is really good quality it looks really expensive. Took a little longer than expected but they kept me informed. Can't say enough good things about divanbeds.co.

I bought a bed with this company horrible experience, I am trying to return the mattress as it’s not what I was expecting and the company is proving so difficult, I have written and explained the issues I have with the mattress very poor quality. I am been told the mattress needs to come back without been taken out off the original package. The mattress came rolled and compressed in a box, once you open the mattress rolls out and there is no way of putting it back in the box. The company did not explain it will come compressed I ordered an orthopaedic mattress due to back problems, I needed a firm mattress not some foam. The company wouldn’t refund or exchange. The company has refused to refund my money instead they wanted to charge me for returning the mattress. Don’t buy from
This company

Divan Beds have by far provided excellent customer service skills right from the start. I had a problem with my bed base and they were nothing but kind and efficient along the whole process when making arrangements for a replacement. They have been nothing but helpful and prompt with each email and I was really impressed with that. The delivery driver was amazing and extremely patient which made things so much easier. I highly recommend the company, the quality of the bed is amazing and I am so happy with my new bed!

Can't fault the quality of the bed and mattress we received and the service was excellent. Good communication too.

Ordered twice now and quality of beds and mattresses is much better than expected for the price. I originally ordered a cheap bed for a 6 month rental but was so impressed I’ve ordered again
Customer service great - on both occasions they have facilitated a request to amend delivery dates and give regular updates and notification about delivery time.

Price are so cheap but the delivery was so long almost 1 month!
So I am not really happy about the delivery and the customer service rarely available .
Now, I have my bed and mattress for 2 weeks and the bed are so comfortable. I love it

Very good service and communication via email. Amir & Saf kept us informed of estimated delivery time via text message, which they delivered promptly & efficiently.

Great service from these guys. Kept informed all the way and Amir and Saf were great. Our new bed is awesome, so happy with it! Would definitely use this company again!

please do Not use this company ordered a bed to be delivered to my daughter and placed the wrong post code for her address they then said that this was fraud even though they had been paid (payment was pending for them to collect) to prove to them that this was not a fraud wanted copy of my driving licence and utility bills ( erm sorry not on your Nelly quote unquote from the bank NEVER DO THAT) so cancelled my order ( wondering who is the loser here not me I got bed else where) they have no order !!! ps they said they black listing me with their firm and all associates (bet last laugh is with me )...

Really good service. The bed came really quickly, headboard was scuffed from delivery but I emailed them and they got back to me super fast and sent me a whole new headboard. Really affordable brand but super good quality too. Really recommend :)

I was really surprised to see some of the reviews, ordered a divan bed and the memory foam mattress ,delivery was on time and got constant emails and texts to keep me updated .Bed came , my son is so pleased and so am I that I will be ordering my bed after Christmas.