DivideBuy Reviews 

Haven’t had any issues until now. I had a sofa with sofa club and paid with dividebuy. Monthly instalments have gone out on time every month and I paid a bit more on a few occasions. Was in a position to pay the balance so did it on the site. Gave me a settlement figure which I paid in full. Now they are trying to take a final payment ? Surely a settlement figure is exactly that - to settle the account. The “interest” payment they are saying I owe would make the total amount the full amount even though I have paid the order off 10months early. Currently sitting with the account’s department and I’ve registered a complaint.

It was quick and easy to use

website is a bit buggy, you don't get indications on which fields are mandatory so if you filled the form wrong you wouldn't know where the issue is

I used DB to funds my solar installation. I paid off a good chunk of my remaining balance and 4+ weeks later and 2 engagements with a human customer service agent by online chat, my remaining balance has still not been updated. I have been told it’s a ‘priority’ case (they refused to commit to a resolution re deadline) but honestly, it’s a small update to a balance figure and the website even shows the money transferred in! I shouldn’t have to expend this much effort on getting such a trivial issue sorted. Due to the delay, my new monthly payment has not been reduced as expected. Any longer and the financial ombudsman will be involved.

Just had the WORST customer service experience ever! I purchased a bed from PSCL beds and there was a message saying you ‘may’ not be able to change shipping address if using divide but. So I thought you’d simply email PSCL to request a change. They advise that I have to contact this ridiculous company to provide IDs and evidence of new address. I’ve not moved into new address as it’s being renovated. I literally send a photo of my driver license with my kitchen worktop visible, they refuse to accept it as the person at the other end said it looked like a scanned copy!! I send them my council tax, mortgage deed, contract, solicitor emails and they refuse to accept any one of them! First time I’ve had to use this company, needless to say never again !!

Well to start i would like to thank you for excepting to your company and for helping my dog willow now she has had her scan she will get her treatment soon I would score you guys 10 out of 10 every time

It was fairly straightforward. My only problem was in having to view IPad & iPhone screens to fill out the necessary 15forms when trying to purchase a VisionAid product that I needed to help me fill out those same forms while not yet owning the product! Perhaps you could offer a telephone alternative for people like me who are visually impaired?

Ordered at mattress from OTTY using DivideBuy. Was informed that the shipping address needs to be the same as the billing address, although since I'm moving my billing address is still my old address. Spoke to DivideBuy customer service and was told I will be able to change my delivery address afterwards if I provide sufficient evidence (e.g. tenancy agreement). So I ordered the mattress, and promptly sent over the required documents to change the address. After getting through to customer service again, I was informed that my tenancy agreement was not sufficient evidence (although they told me before that this will be). When I asked why, they refused to say what about the tenancy agreement made it invalid. After this, I changed my bank account address and contacted them again with a new bank statement, at which point I was told there is a 2 working day verification process. Every time you talk to customer service it seems that you get different answers. Eventually they changed my address but it took far too long and a lot of effort and persistence. Proceed with caution!

I was easy to register but I would have much preferred to have a clear statement at the start that credit cards could not be used to pay off the installments. This wasted my time filling in the form twice and I lost the Nectar points on the card.

Very good service

Divide was the easiest process ever made my purchase even more enjoyable. I would highly recommend! After I have paid this one I will definitely use them again 🙂

Very easy to navigate the site , quick response and my follow up call was from a very nice gentleman making sure I was fully satisfied with the work carried out.

Fast and easy to access

Vile!! Avoid at all costs!!

Used a few times always been great and easy to use 😁

Quick and easy to set up account and purchase.
No interest is great.

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again
Thanks davidebuy

Very simple process

My experience with DivideBuy during an active dispute with Emma Sleep has been extremely stressful and disappointing.

After cancelling my Emma Sleep order due to serious delivery and customer service failures, the retailer confirmed in writing that:

* the contract had been cancelled,
* the goods were returned to sender,
* a refund had been raised, and
* no further payments should be taken.

Despite this, DivideBuy continued sending overdue payment demands and collections emails stating my account was in arrears.

I contacted DivideBuy multiple times explaining the situation and providing evidence that the retailer had already acknowledged cancellation and refund. While they confirmed the matter was “under review” by their complaints team, they also stated that collections activity may continue during the investigation.

As a customer, this is incredibly concerning — especially when there is an active dispute and the retailer themselves has already accepted cancellation.

The experience caused unnecessary stress and anxiety, particularly worrying about potential credit file impact while the issue was still being resolved between the companies internally.

Communication has been slow, repetitive, and lacking clear reassurance. I repeatedly had to chase for updates and request confirmation that adverse credit reporting would not occur.

I appreciate that finance providers have processes to follow, but continuing automated arrears and collections communications while a cancelled order/refund is being processed is not acceptable customer service.

Overall, a very frustrating experience and not one I would want to repeat.