AVOID ! Ordered an outfit and they sent me the wrong size . Sent diya online an email and got a response asking for photos but I have already posted it back tracked . The package has been re... Toon meer
Bedrijf heeft geantwoord
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Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Toon meer
Bedrijf heeft geantwoord
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Toon meer
Bedrijf heeft geantwoord
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Contactgegevens
Verenigd Koninkrijk
- help@diyaonline.com
- diyaonline.com
4,2
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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It’s good quality long lasting fabrics…
It’s good quality long lasting fabrics that get to my house on time I have no complaints
20 mei 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Surya,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya
Excellent experience love the dress
1 mei 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Owais,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
I have contacted them for weeks and…
I have contacted them for weeks and They still haven't got back to me or given my refund!
I returned 5 not 4. So where's the rest of my refund?you said you'd check the return paperwork and get back to me, you haven't. I sent back 5.
24 april 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
As checked in your order (ref: 2568), 4 of the 5 ordered items were returned.
We can see in our system that a full refund for these items was recorded.
Can you please check your bank statement and confirm.
Kind Regards,
Team Diya.
Satisfied once again Diya
Great purchase from Diya - very well crafted, neat finish, expressly delivered as expected - will be back once again!
12 april 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Mrs. Hirani,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Beautiful cotton A line dress and…
Beautiful cotton A line dress and trousers. Delivered in perfect condition.
Medium size in this style was roomy and I would say I'm usually a Large
3 april 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sarah,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Gorgeous gharara
Gorgeous gharara, delivered promptly and reasonably priced. Thank you Diya Online!
19 februari 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Meena,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Excellent quality and prompt delivery.
Excellent quality and prompt delivery.
17 maart 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Frances,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Excellent quality and fast delivery
Excellent quality and fast delivery! Diya is affordable but doesn't lack quality! Love it
13 maart 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Simi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Poor quality control and customer service
Poor quality control, poor customer service. I made a big order when some items were on sale as my husband required them for a trip. One item being marked as wrong size is acceptable but all items were marked as XL but some were big, others small, they all varied in sizes. This shows quality control is extremely poor and its CLEARLY MISSELLING. Upon my complaint they insisted I waste my time to repackage everything and send items back, after all the inconvenience caused, they couldn't even refund the order. I've told all my family and friends to never order from them again.
7 februari 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sally,
We're sorry to hear you had a bad experience with us.
As per the ongoing conversation over mail, we see that there was a slight difference in the size of the items you received.
As per our size guide, we have mentioned the garment sizes along with the chest measurements that it'll be suitable for, hence we had to request you to send the images of the items you received.
If you are still facing an issue and not satisfied with the solution provided over mail, kindly contact us.
Kind regards,
Team Diya.
Amazing quality of the product and I…
Amazing quality of the product and I got them for cheapest prices.
24 januari 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Panna,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Wonderful clothes with amazing material…
Wonderful clothes with amazing material as usual !!
10 februari 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Jawad,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Amazing quality
Amazing quality of fabrics and stitching. Very cost effective and works out a lot cheaper than buying loose fabric and then getting it stitched.
22 januari 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Shzjz K,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Fabulous
Outfit received as described, loved the material and shape of it.
16 januari 2025
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Meena,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Antwoord van Diyaonline
Hi Rana,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
6 identical designer pieces
Just received our 6 identical sarees, and they are beautiful. Each one exactly the same as the other. And their communication and delivery was flawless.
24 december 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Shebi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
The material provided was of good…
The material provided was of good quality and the delivery was on time. The website is very user friendly and hassle free to order stuff.
4 december 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Garlapati,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Thank you for your great service nisha…
Thank you for your great service nisha and Rubina very quick and easy service
15 december 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Naveen,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Satisfied Customer
The dresses I ordered were absolutely lovely. The colours were same as in the pictures. The delivery was quick and prompt.
7 december 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi, Meenu
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Amazing and Happy
Where do I start these dresses on here are amazing very easy to order from Diya parcels come on time! Customer service is easy to get into contact with and reply within good time! Perfect have been using Diya for at least 5 years now amazing!
22 november 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
What a gorgeous dress
The dress was gorgeous it fitted perfect i asked for help with sizing i popped my measurements in they come up with size xxxL which was spot on my size. Everyone at the Kingdom Hall assembly thought it was pretty which made me feel so happy. So thank you Diya. Only one little negative is i wish they was more in my size xxxL. Sue 😁
15 november 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Suzanne,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
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