AVOID ! Ordered an outfit and they sent me the wrong size . Sent diya online an email and got a response asking for photos but I have already posted it back tracked . The package has been re... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Toon meer
Bedrijf heeft geantwoord
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Toon meer
Bedrijf heeft geantwoord
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Contactgegevens
Verenigd Koninkrijk
- help@diyaonline.com
- diyaonline.com
4,2
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1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Fantastic service
Fantastic service! Arrived next day, beautiful shoes and great price!
7 november 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Kay,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Always happy with my orders.
Always happy with my orders.
Orders are always on time and quality is amazing.
5 november 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Nada,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Beautiful suit!
The delivery was smooth and efficient. The suit arrived perfect timing. It was simply beautiful. Material was so comfortable. I was complimented a lot on the night I wore it. I recommended Diya online to everyone! I am definitely going to buy again!
1 november 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
What an amazing find !
What an amazing find !
I have my first Indian Wedding to attend and wanted to get some Indian jewellery to go with my outfit so bought a set from Diya.
Omg it is perfect in every way and looks way more expensive than it is - such an incredible price.
I placed a duplicate order by mistake so had to contact customer services who sorted out my duplicate order and refund immediately- incredible service
Delivery was super super quick too.
Thank you so much to all the Diya Team
31 oktober 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Rachel,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Amazing quality and a quick service
Amazing quality and a quick service. Sizing was accurate. My order was delivered within a day of placing my order. 100% recommend to anyone
9 oktober 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Janvi,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Great variety!!
Ordered couple different bangles for my friends engagement! the variety of colours and sizes are so impressiveee!!
It would be great to see some videos in natuaral light added to item gallery too!
19 mei 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sonja,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
I've always had a good shopping…
I've always had a good shopping experience with diya whether it's was with purchasing returns or refunds, everything always on time and perfect.
27 september 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sufia,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Quick shipping
Quick shipping, I got my parcel on time. The quality of the clothes (kurtas) are good too. Pricing could be abit better for the clothes but it’s ayt.
3 september 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Sami,
Thank you for your kind review.
We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
All the scarves were great
All the scarves were great! Happy customer
2 september 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi MB,
Thank you for your kind review.
We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Great place to shop online for Indian…
Great place to shop online for Indian wear. It is decently priced and shipment of their products some quite quickly. Highly recommend this place.
7 september 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Neema,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Great quality in clothes and fast…
Great quality in clothes and fast delivery
29 augustus 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Manpreet,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Fraudulent company
As per many other customer reviews, this company has fraudulently withheld my money despite submitting my returns over 3 months ago - countless emails and calls and I’m still chasing for my refund. The clothes ordered were very poor quality and faulty. Do NOT buy from here
12 juni 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Heyley,
We're sorry to hear you had an issue with refund.
As we checked, we do not have any order received under your name Hayley Wells.
We request you to email us at help@diyaonline.com and share the info.
Our team will check the issue and get back to you ASAP.
Kind Regards,
Team Diya.
Diya are FRAUD
Place order received, returned 3 item and it's been over 2 weeks still no refund. They not responded to emails the phone is not ligetmet, THINK TWICE BEFORE YOU PLACE ORDER WITH DIYA. Very poor service
Quick to respond to 5* review not so quick for poor review. Waiting for. Response- quick to take your money poor to refund 😟😡😡😲
HOW LONG IS REFUND GOING TO TAKE??????
13 augustus 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
We're sorry to hear there was a delay in your refund.
As checked, your order was delivered back to us on 13 August.
We assure you that our team is working on your issue and your money is safe.
Kind Regards,
Team Diya.
Fast and good quality
Diya is really fast with good quality clothes, it’s normally hard to find plus sized traditional clothing in a pinch, but diya makes it easy!
9 augustus 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Thranya,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
First time ordering here for me & my…
First time ordering here for me & my Mum and we were so pleased with our purchases! Beautiful designs and quality of the fabric - highly recommended and can’t wait to order again! Delivery was quick too :)
31 juli 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Aman,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Great service
13 augustus 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Reena,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
I purchased 2 beautiful suits
I purchased 2 beautiful suits, they had lovely designs and fabric was perfect, they came packaged really nicely too. I’m So happy with my suits really impressed.
30 juli 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Hardeep,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Accused me of wearing both a medium AND large item at the same time - Refusing a refund
Accused me of wearing both a medium AND large item, and suggesting it has "visible stains"
I received one item ripped, and one item didn't even fit. What on Earth am I meant to do? If an item is poor quality, and doesn't fit, I'm entitled to a refund especially given consumers rights especially over the Internet
Diya online now want to send me back one poor quality clothes, and one that doesn't fit (but also poor quality) back for £4.95
I'm willing to go to small claims courts for this which would cost Diya Online at least half the cost of the items. I do wonder why Diya online think I can somehow fit a medium AND large item at the same time. Do they have some form of machine that can alter physics? If they have one, I wouldn't mind hiring it but obviously they don't have such a thing. There's is no possible way for someone to fit both a medium and a large item at the same time. How can both be "worn" and both have a "visible stain"? Especially when I've not worn either and not used either
If Diya online sent me poor quality stuff, that has a "visible stain", that I didn't even realise then that's on them.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
We're sorry to hear about the issue you faced.
However, we looked into your case and concluded that you had an issue with returns.
The returned item we received from you had visible stains on the garment and the label had been removed.
Due to these reasons we were unable to process your returns and suggested to re-deliver the item back to you.
Our team will contact you through email and resolve the matter soon.
Kind Regards,
Team Diya.
Quick great choice
1 juli 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Very good quality and a good range of…
Very good quality and a good range of outfits to choose from.
Delivery is very prompt and fast
Will definitely be ordering again
11 juli 2024
Review zonder uitnodiging
Antwoord van Diyaonline
Hi Pinni,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
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