DJ CITY Reviews 

The crew down at Richmond DJ City are absolutely incredible.
If you're looking to find the instrument or device for your creative expression, this is the place to go to.
They're helpful and supportive.
You can feel that they just want to assist you in the dearest ways possible to find exactly what you need and what suits your personality.
Thank you so much Brad and the rest of the team for helping me out!
Huge appreciation!

Big ups braddles dj city best in the business forget the rest

Eddy at DJ city artarmon was very helpful and walked me through everything i needed to know about what i was buying.

Good service Eddie @djcity artarmon
Thank you for the help

Grat customer service got exactly what I wanted

Good deal product and good customer service

Eddie and the team from DJ city Artarmon were so helpful for me today in updating my DJ gear. I am so happy with my new speakers and lighting. I couldn’t recommend the store and the team there enough!!!!

Had the most amazing experience in store today, Eddie was able to answer all my questions with such patience and explanation. The products are of the highest quality and they service definitely goes above and beyond!

Super helpful and knowledgeable staff!

Came across djcity when I started dj been with them ever since

I am writing about DJ City in Richmond, Vic. The staff is helpful and knowledgeable. Orders, returns, faulty equipment are all done properly. I am satisfied. Sometimes I have to remind them about orders and they deal with this promptly. And there are a lot of parking spaces around the shop. You can literally park in front of the shop (1m from the entrance) if you have something heavy to pick up.

The team are very helpful and stopped at nothing to help me find what I need. The Richmond store is worth a visit!

Como usuario, considero que DJ City presenta varias limitaciones importantes. Resulta muy complicado encontrar versiones musicales de los años 80, así como remixes más recientes y actualizados, lo que dificulta ampliar y diversificar mi repertorio. Además, la página web suele quedarse bloqueada o “pillada” con frecuencia, impidiendo en muchas ocasiones descargar el material y trabajar de forma fluida como DJ. Estos problemas afectan considerablemente la experiencia de uso y la productividad.

Reference: SO-721467/1

I purchased a cable 1st April 2025 from DJ City. To date I havent received it. It is now 24th April 2025. I contact them via email 11th April. they said they woudl follow up. No response. I contacted them 15th April via email however no follow up. I contact them 22nd April via phone. I requested they look into and call me back asap. No response. I have now left them another message to call me to have this sorted asap.

It has good quality and it has lots of good reviews.

Tried to order pay for $600 order online. Luckily it didn’t go through. Then tried ringing them for over 2 hours, no response. As I'm a newbie to online purchasing I thought maybe I was heading into a scam but that was just me being unaware.
Note: they did return call later and were very helpful. Hopefully delivery goes to plan.
UPDATE- In the end I was very happy with their service and helpfulness, they delivered very fast. happy ending!
almost in the massage parlor kind of way.

Had two orders. Quality stuff, but one order contained the wrong item. Have tried for two weeks to get through via email, phone, and leaving messages for a callback. I've received no response to any of my attempts.

Update: After I wrote this review, DJ City finally responded. Coincidence? Will see how the service goes from here.

2nd update: Finally got back to me and DJCity is happy to exchange the wrong product for the right one. I’ve now sent the wrong one back and am awaiting the replacement.

The worst company I’ve dealt with in a long time. I bought a product from them and it came faulty and not functional by any means. Upon requesting remedy for this issue DJ City actively ignored my emails, or, if I give them the benefit of the doubt, has the worst customer service system that they did not care to respond to my emails. They responded once asking for my order number and never again afterward.

Do not get fooled by their good reviews on their website, DJ City is terrible. If you buy from them then take the risks that the product will be faulty and you’ll be thrown aside when you ask to help. They steal your money at this point.

Agree with what most others have said. No customer service, no basic courtesy, no call backs, no email response, nothing despite multiple attempts to contact them.

Payment confirmation email reads that i should receive another email shortly with order details etc. No such email was received after a week, 2 weeks, 3 weeks and beyond, tried calling and emailing and i got nowhere.

Now 2 mths later, they emailed me that my order has been dispatched. But now i want a refund as i have already purchased alternative products from another retailer.

Problem is, I’m not sure if i can get a refund given nobody picks up the phone or respond to emails, which means i could end up with $2600 worth of unwanted products. Absolute nightmare.

Do yourself a favour. Spend the extra dollar and buy from a more reputable business.

No cumple nada de lo que dice. Mi gusto de música ni tiene nada i menos. Curioseando no tiene nada que valga la pena para ningún estilo, solo comercial y de 10 años atrás si no son más. Yo me inscribí y la cague. Me jodo y si sirve de algo aprendéis. 🙏🏻