Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Toon meer
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Toon meer
Bedrijf heeft geantwoord
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Verenigd Koninkrijk
- 0345 877 6922
4,4
Uitstekend
230 reviews
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Very impressed with the service…from…
Very impressed with the service…from vehicle pick up to drop off
They kept us updated with repairs and actually completed repair ahead of estimated time
Car returned in immaculate condition..fully valeted
31 januari 2024
DLG kept me informed
DLG kept me informed of the process for picking my car up for repair, roughly how long it would take, and when they were returning it to me. A couple of the parts are on back order so not sure how long they will take to arrive. These were not essential for the running of the car, so have been able to return my car for me to use in the meantime. Once these parts are in, they will arrange for someone to come out to me to fit them for my convenience.
Staff have been polite, friendly and very efficient. I am very happy with my experience so far.
26 januari 2024
Timely and thorough
Timely and thorough. Car was returned very clean and in good order.
26 januari 2024
Had a great experience from start to…
Had a great experience from start to finish. Was kept well updated throughout as to what was happening with my car.
Very happy with the job done.
26 januari 2024
I had a completely professional service…
I had a completely professional service from DLG Perth when my car had to be repaired after an accident! From the guys who kept me informed by phone how my repair was progressing to the guys who uplifted and returned my car back to me were all totally professional curteous and informative! The plus was my car was absolutely spotless and the repair was 100%! I would thoroughly recommend this company! I am one happy customer! Many thanks.
26 januari 2024
Smooth service
26 januari 2024
Car went in for repair
Car went in for repair , quick turnaround and kept informed . Car delivered back before estimated date , great service .
19 december 2023
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Delayed repair
The car was examined before taking in for repair to identify the parts required, estimated repair time 2 days
Parts arrived and then it was found other parts where required
Total repair time 8 days
14 november 2023
Antwoord van DLG Auto Services - Perth
Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle.
Sometimes this happens and further parts are required.
They did a good job of repairing the…
They did a good job of repairing the car and collection / re delivery went to schedule
1 november 2023
Great Job
I was kept well informed about the progress of my car. The person who picked up my car was was very friendly and professional. 👍
29 november 2023
Excellent experience
Very efficient from initial contact, communication excellent throughout.
29 november 2023
I was kept fully informed at all stages.
29 november 2023
Great service
Car repairs were organised through my insurance company due to an accident which was completely not my fault!!
DLG kept in regular contact about the repairs, picked up my car and brought it back to me - which was great.
Car looks good as new!!
29 november 2023
Pleasant very efficient staff
Pleasant very efficient staff. Prompt communication always accurate with arrangements and eveything worked like clockwork. Very speedy and 1st class job. Highly delighted
21 november 2023
Great repair in quick time
Great repair in quick time, kept informed and courtesy car available at short notice. Staff very knowledgeable and courteous.
15 november 2023
good and bad
the work carried out on the car was perfect and it was returned nice and clean.
However ...
1) your driver arrived unannounced to pick up the car, despite us being told he would phone 30mins before hand. He was apparently too busy to phone. Just by chance my wife had returned with the car just a few minutes before otherwise the car would not have been available.
2) my wife received a text advising that the work had been finished the previous day yet it was a further 2 days before we got the car back
3 a total of 17 days from pick-up till return seems excessive for work that should have taken about 3 or 4 days
8 november 2023
Antwoord van DLG Auto Services - Perth
Hi, I'm sorry that it hasn't all gone to plan and that you are unhappy with the service but I'm pleased to hear that you are happy with the work carried out on the car and the valet. I've asked the site to get in touch with you directly to discuss the issues.
It could have been so good............
Bodywork on car is excellent, contact process and photo uploads went well.....and the people involved in collecting and returning car are lovely.
However, a fixed aerial was removed from the car during the process and not returned or replaced. I have had to phone on 3 occasions and it is always "I will need to ask the workshop" or "we need to check the video" or "the manager is on holiday".
What could have been a perfect score of 5 is therefore a 2.......and I still don't have my aerial back!! :(
25 oktober 2023
Antwoord van DLG Auto Services - Perth
Hi, I'm sorry to hear this. I'll ask site to get in touch to sort this out for you. Thank you
Our 5 year old Yaris was rear ended and transported down to DLG Auto Services in Perth for repair. We were updated throughout and car was delivered back to us when promised. Great service.
From our initial phone call to our insurance company to getting our car back fully restored was minimal hassle. It turned a very stressful situation into a stress free experience very quickly. Our car was picked up and dropped off at the time DLG said it would be. The repair was perfect, as good as new, top job!
10 oktober 2023
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