Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Toon meer
Bedrijf heeft geantwoord
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Toon meer
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Verenigd Koninkrijk
- 0345 301689
4,7
Uitstekend
360 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Took a long time
Took a long time. My car was driven from my address and returned the same way instead of being on a trasporter. Cost £110. Car was roughly cleaned to a very poor standard. I was not impressed.
18 december 2024
Antwoord van DLG Auto Services - Teesside
We understand your frustration with the recent service you received. We strive to provide a seamless and efficient experience for all our customers We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure that future customers have a better experience.
Excellent service
Communication was excellent. Staff were professional and friendly. Job was completed in less time than predicted.
18 december 2024
They returned my car in the timescale…
They returned my car in the timescale they set,even though they trouble sorting the part needed
18 december 2024
Great company with polite friendly
Great company with polite friendly
staff, they arrived to collect my vehicle at arranged date and time, my car was returned within a week with all repairs done to a very high standard.
22 november 2024
Fantastic!
Great service and fantastic job on repairs! Kept updated regularly - thank you!
21 oktober 2024
Antwoord van DLG Auto Services - Teesside
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
DLG Auto Services provided decent…
DLG Auto Services provided decent communication and updates throughout my car repair process. They were punctual with the courtesy car delivery and returned my car at the agreed time. The staff were friendly and helpful. While the repairs were carried out to a good standard, the overall experience was satisfactory rather than outstanding.
31 oktober 2024
Review zonder uitnodiging
Antwoord van DLG Auto Services - Teesside
Thank you for your feedback. We appreciate your kind words about our communication, punctuality, and friendly staff. We strive to provide excellent service and are glad you found our repairs satisfactory. We will continue to work hard to enhance our customer experience and make it truly outstanding.
End result was good however it took two…
End result was good however it took two goes and a month without my vehicle.
26 november 2024
Great service,hassle free,great…
Great service,hassle free,great communication on update of vehicle.
13 november 2024
Good Service and nice people
Everything was straightforward and staff couldn't have been more helpful.
Repairs were completed 2 days before originally promised so no complaints there.
Really pleased how well the whole process went, was a little apprehensive at first, me being 77 but wouldn't hesitate in recommending DLG.
23 oktober 2024
Everyone involved were fabulous
Everyone involved were fabulous. My car was repaired promptly and to a very high standard. The lad who came to collect and return my car was friendly and supportive. The communication from DLG Auto services was extremely good.
29 oktober 2024
My car needed some minor bodywork…
My car needed some minor bodywork following an accident caused by another car. I contacted my insurance who arranged for DLG autos to contact me to arrange a convenient dates. DLG collected the car a few days later. Within 48 hours the work was completed and the car delivered to my home address. The bodywork on the car is as good as new.
29 oktober 2024
Kept me up to date
Kept me up to date, were very helpful with any issues I had and corrected them.
22 oktober 2024
Dealt with my car hire very effeciently
28 september 2024
Fantastic service my car came back like…
Fantastic service my car came back like new. The communication was second to none, kept us informed all the way and the return of my car by Lee was handled with care and respect. Thank you guys you did everything we asked and more. Super job.
25 oktober 2024
Review zonder uitnodiging
Great repair Great service and speedy return of my car
Very efficient with clear communication at all
Times
22 oktober 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.