DNAGENICS Reviews 

94
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I think this company has excellent tools and I uncovered my real Haplogroup as my commercial DNA tests are wrong. I would highly recommend.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent company with helpful customer support that always respond very quickly. There are always new features and the purchase packs include a lot of admixture reports and G25 coordinates. I've been... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I usually get a little less than a fifth Native American and on my unimputed i get 21%native American and on my imputed results i get 25 +% Native American.....on Ftdna, ancestry DNA, myheritage, livi... Toon meer

Beoordeeld met 4 van de 5 sterren

The UX to get the requested RAW DNA converted file was a tricky thing to me. I did not succeed to find the converted file in the Dashbord on my own due to non concrete instructions. However, the Tea... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Genealoog

Geschreven door het bedrijf

DNAGenics provides direct-to-consumer DNA analysis focused on helping people explore and better understand their genetic ancestry. By using advanced ancestry algorithms and modern genetic data interpretation, we transform DNA information into clear and accessible ancestry reports. Our service analyzes genetic markers to estimate ancestral origins and provide insights into family heritage. The reports are designed to be easy to read and understandable, helping customers explore their roots, learn more about their family history, and expand their genealogical research. We are committed to providing transparent information and continuously improving our analysis methods as genetic science evolves. Our goal is to make DNA insights more accessible while presenting results in a clear and responsible way. At DNAGenics, we believe that discovering your ancestry can be an engaging and meaningful experience. Our platform is designed to help customers explore their genetic background and gain a deeper understanding of their heritage through straightforward reports and educational insights.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

94 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(94)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Dnagenics phasing tool

I putted it the middle bc I find the initiative very good but I results very bad. I firstly thought it could be real but after putting parents/phased raw data with mine I could see clearly they aren’t correct

11 december 2022
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our phasing service on Trustpilot. We appreciate your feedback and are sorry to hear that you had a less than satisfactory experience.

At DNAGenics, customer satisfaction is our top priority, and we take all feedback seriously. We are sorry that we were not able to meet your expectations on this occasion.

We would like to address any issues you may have had and see if there is anything we can do to improve your experience with us.

Your feedback is extremely valuable to us, and we will use it to make improvements to our products and services.

Beoordeeld met 4 van de 5 sterren

Not too shabby…

I like the fact that It’s an all-in-one dna study. I like the fact that i can gain insights through different models. The mtDNA and yDNA are well priced. My only issue with it is, I know for 100% fact that my Y Haplogroup is I1-L258, not I1-Z138 as I am positive for marker rs760079339. Other than that, I think it’s great and I can’t wait to see what they can do after their reference panel gets larger.

10 december 2022
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our company on Trustpilot. We are thrilled to hear that you had a great experience with us and that you were satisfied with our products and services.

At DNAGenics, customer satisfaction is our top priority, and we are grateful for your kind words. We strive to deliver the best possible service to all of our customers.

Thank you for your support and for choosing DNAGenics.

Beoordeeld met 5 van de 5 sterren
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our company on Trustpilot. We are thrilled to hear that you had a great experience with us and that you were satisfied with our products and services.

Beoordeeld met 5 van de 5 sterren

Not too shabby

The initial countries I think are modern populations. My maternal grandmother was Jewish and they’re the first to have spotted it in my DNA. Even got the right area on the map. I’m in the Western Hemisphere with ancestry here but this company helped me Identify in my DNA what I already knew about my ancestry in the Eastern Hemisphere. I didn’t go in expecting a lot concerning my ancestry here bc most European based companies would naturally focus on the Eastern Hemisphere. I retested with another company and I plan to upload those results as well. I’m retesting bc my initial results from the first company (not DNAgenics) were actually nearly impossible. That’s what led me to try this. Looking forward to future updates. 👍

2 december 2022
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our company on Trustpilot. We are thrilled to hear that you had a great experience with us and that you were satisfied with our products and services.

Beoordeeld met 5 van de 5 sterren

Love love love DNAGenics!

Love love love DNAGenics!! Most of the calculators represent my ancestry for mixed people like me. My ancestry is very diverse. So I love seeing different ancestries that's a part of me.

4 december 2022
Review zonder uitnodiging
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our company on Trustpilot. We are thrilled to hear that you had a great experience with us and that you were satisfied with our products and services.

Beoordeeld met 5 van de 5 sterren

Five stars because it gave me various…

Five stars because it gave me various reference results, hope it can be kept updated and more accurate

4 december 2022
Review zonder uitnodiging
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our company on Trustpilot. We are thrilled to hear that you had a great experience with us and that you were satisfied with our products and services.

Beoordeeld met 2 van de 5 sterren

To few samples from Denmark

To few samples from Denmark. It is not possible as a Dane not to have a single match in Denmark but gets lumbed together with Swedes and Norwegians instead

1 december 2022
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Antwoord van DNAGENICS

Thank you for taking the time to leave a review for our company. We apologize for any negative experience you may have had and for not meeting your expectations.

At DNAGenics, customer satisfaction is our top priority, and we take all feedback seriously. We are sorry that you were not satisfied with your experience.

Your feedback is extremely valuable to us, and we will use it to make improvements to our products and services. We appreciate your patience and understanding as we work to resolve this issue.

Beoordeeld met 5 van de 5 sterren

DNAGenics has unique tools and services…

DNAGenics has unique tools and services that no other company has. The prices are good and I had a great experience with this company. Thank you.

19 november 2022
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Antwoord van DNAGENICS

Thank you very much for your review!!

Beoordeeld met 1 van de 5 sterren

Illegally charging people on a…

Illegally charging people on a recurring without an order is totally illegal, what we uploaded from 23 and Me with your results was so not worth it, it was like a repeat of what 23 and Me and their results had with a bit of your data. SMH Return my money that you keep recurring without my authorization.

17 november 2022
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Antwoord van DNAGENICS

Dear customer,

We do not offer any kind of subscription service. Our services are a one-time fee and our payment services (Stripe, Paypal, Redsys) do not store your payment data or charge automatically.

Whenever you receive a free report, you receive a confirmation detailing the service and the value (free of charge) of the report.

Customer Service

Beoordeeld met 1 van de 5 sterren

The results are different than Ancestry…

The results are different than Ancestry and others, but little is offered to explain it (outside of "different methodology". Also, the "ancient" ancestry stuff is just a page of boilerplate. No real information.

16 november 2022
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Antwoord van DNAGENICS

Thanks for your feedback. We are working to extend the information provided in the reports as part of our continuous improvement efforts.

Beoordeeld met 5 van de 5 sterren

The report I got was fast and quite…

The report I got was fast and quite accurate for me, but I also discovered something new to continue my research on. That’s a huge advantage they have a lot of tools like DNA Matches, Admixture, where they have lots of calculators to run, and DNA Kit Studio, where you can convert, analyze, compare and combine your raw dna files. I am pretty satisfied with my results and service I got.

10 november 2022
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Antwoord van DNAGENICS

Thank you very much for your detailed review!

Beoordeeld met 4 van de 5 sterren

Good

Very accurate but please make it less bulked up in regional DNA

8 november 2022
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Antwoord van DNAGENICS

Thank you very much for your review and feedback!
We will improve the reports and add many new reports in the following months.

Beoordeeld met 4 van de 5 sterren

I was glad for the re-enforcing data…

I was glad for the re-enforcing data and some new data that supported my experiences with DNA testing. I had a difficult time understanding my results but will spend more time on it at a later date.

4 november 2022
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Antwoord van DNAGENICS

Thank you very much for your detailed review!

Beoordeeld met 2 van de 5 sterren

Too many reports with significant errors

Where shall I begin? Either this year or last year, I corresponded with at least one individual from one third party company and I was informed that simply the algorithm or mathematical equations does not work for me in terms of DNA interpretation of ancestral background. Consistently all third party companies either miss a significant part of my genetic ancestry or they add many many ancestries which are simply false. I was told my case is an outlier. I was going to upload my mother's raw DNA file to DNAgenics but after seeing my results, I thought, "why bother?" Of all the reports offered, only one is reasonably accurate, which is the Deep Ancient Current Era Ancestry report. According to the analysis, I and the samples from certain eras "share a similar genetic signature" (the countries listed included DR Congo-well my ancestry doesn't include West Central Africa, but in the same continent- my African side is mixed West African- as well as Spain, Sweden, Italy, and Denmark. My ancestry as confirmed by DNA testing, chromosome painting, and cousin matching and family knowledge include mixed West African, Sicilian, Iberian (both Portugal and Spain, and the British Isles). On a chromosomal level, the segments identified seem to mostly match gedmatch's results. (I have seen many errors on other chromosomal breakdown from other companies which simply misattributes regions, for example, a segment is labelled British and Irish, yet I have found Iberian matches). Now for the funny and outrageous results. According to the Deep modern ancestry report, it claims I and the samples "share a similar genetic signature". The countries listed which make sense include Gambia, Italy, Nigeria, Sierra Leone, United Kingdom, Senegal, France (this makes some sense as the Southern French are genetically similar to Spaniards so I have been told), and Spain. The countries which simply makes no sense and are false include Australia (I am assuming indigenous Australians), Russia, Pakistan, China, and Papua New Guinea! Time after time, many of these third party tools are saying I have Russian, Chinese, Pakistani, Indian and even East African and I have no such background. None of the major commercial companies have EVER assigned these regions. To conclude, I am very disappointed in almost all of the reports and are therefore not useful for my genetic genealogical research.

21 oktober 2022
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Antwoord van DNAGENICS

Thank you for your review and feedback.
We will improve the explanation of some of our reports for a better understanding.

Beoordeeld met 5 van de 5 sterren

Review

I was very pleased with hat I found

24 oktober 2022
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Antwoord van DNAGENICS

Thank you very much for your review!

Beoordeeld met 5 van de 5 sterren

I came on here to get my coordinates…

I came on here to get my coordinates for Global 25. Uploading my autosomal data from a previous DNA test was simple. DNAGenics gave me a coupon code that I could use. My results came in pretty fast. 1-2 hours. I used my coupon code for the Synthetic Global25 Coordinates. I got the Coordinates quickly. I would say within an hour. Overall, it was a simple process.

8 oktober 2022
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Antwoord van DNAGENICS

Thank you very much for your review!

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