Great product for 1st timers, however if you know what you want to invest in, it is quite limited. Treat this as a stepping stone between a nutmeg/monzo style "Medium risk" pot and actual investing. M... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The app is very easy to manage and give you the correct amount of information you need. Compared to other apps AJ bell dodl is better for beginners. The layout is simple and easy to understand... Toon meer
Bedrijf heeft geantwoord
Super easy to sort out any issues using the in-app chat. Even the bot actually talks sense and is sophisticated enough to guide you in the right direction, which is a refreshing change. It’s easy to c... Toon meer
Bedrijf heeft geantwoord
As someone who’s only at the beginning of a journey, even using ISA let alone stocks and shares, I have found AJ Bell’s Dodl app accessible and helpful. It explains everything and allows you to see ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over AJ Bell Dodl
Geschreven door het bedrijf
AJ Bell Dodl is the easy-to-use investment app designed to make investing feel effortless and low-cost. Choose from a clear range of accounts – including an investment ISA and investment Lifetime ISA, both offering competitive variable interest on uninvested cash.
- ✅ Brought to you by AJ Bell – one of the UK’s leading investment platforms.
- ✅ Low-cost Lifetime ISA – invest for your first home (up to £450,000) or retirement, with one of the lowest account fees around, plus get a 25% government bonus (up to £1,000 a year).
- ✅ Investment ISA – low-cost, tax-efficient, and simple to manage.
- ✅ Just 0.15% annual account charge (min £1/month), and no dealing fees.
- ✅ Start from just £25/month.
- ✅ Invest your way – choose funds, themed options, or UK & US shares.
- ✅ Friendly in-app support when you need it.
Open an account in minutes, or transfer over an existing one for free.
🔗 Find out more on the
🌐 Dodl website
Download the app:
*AER (Annual Equivalent Rate) is the estimated interest you would earn on your cash over a year when that interest is compounded. Always remember, your investments could go down as well as up. Dodl doesn’t offer advice, so if you're unsure about the risks of investing you should talk to a financial adviser.
Contactgegevens
Verenigd Koninkrijk
- hello@dodl.co.uk
- dodl.co.uk
4,5
Uitstekend
588 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic customer service and the Dodl…
Fantastic customer service and the Dodl team have always been super helpful! I would recommend anyone to invest with them.
22 augustus 2026
Antwoord van AJ Bell Dodl
Good morning Martin
We're so happy to hear about your positive experience with our customer service team! We truly appreciate your recommendation.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Simple request quickly resolved without…
Simple request quickly resolved without endless loops in AI chatbot or call centre
17 augustus 2026
Antwoord van AJ Bell Dodl
Good afternoon
We're so happy to hear we could resolve your request efficiently and without hassle. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Responsive Customer Service
I’m new to investing, particularly the with the Lifetime ISA. I asked a question at 11PM and I received a friendly and informative response from a member of the team early the next day. So far I’m happy with Dodl :)
8 augustus 2026
Antwoord van AJ Bell Dodl
Good afternoon
We're so glad to hear that our team provided such a helpful and friendly response to your query, especially as you're new to investing. We appreciate you sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
A Level for AJ
Easy to understand service is effective and efficient
Plenty of options available
Would prefer facial login as to email and password to start process
6 augustus 2026
Antwoord van AJ Bell Dodl
Good morning Peter
We are so glad you found our service effective and efficient, with plenty of options.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Issue Resolved
I had an issue with logging in which was resolved with the patient support of James. He guided me through the process and patiently waited on the line to ensure the issue was resolved.
8 juni 2026
Antwoord van AJ Bell Dodl
Good morning
We are so glad to hear our support team was able to assist you with your login issue. We appreciate you acknowledging our team's patience and dedication to ensuring your problem was fully resolved. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Antwoord van AJ Bell Dodl
Good afternoon Joanne
We're so happy to hear that everything is going well for you so far! We appreciate your positive feedback.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Sam was very prompt
Sam was very prompt, empathic and listening. He directed me to the right team with further instruction’s on the withdrawal procedure. Got him another day on chat and helped again promptly. 100% recommends Dodl platform and the ease of use.
5 augustus 2026
Antwoord van AJ Bell Dodl
Good afternoon
We're so glad to hear about your positive experience with our platform and the assistance you received. It's wonderful to know that our team was able to provide prompt and empathetic support.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
The team are amazing and so helpful and…
The team are amazing and so helpful and always respond to chats really quickly
Thank you Kiera!
31 juli 2026
Antwoord van AJ Bell Dodl
Good morning Olivia
We are so happy to hear that our team has been helpful and responsive. Your kind words truly motivate us to continue providing excellent service. Thank you for sharing your positive experience!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
The Dodl Team were very helpful with…
The Dodl Team were very helpful with creating my account and response time was quick.
30 juli 2026
Antwoord van AJ Bell Dodl
Good afternoon Taimur
We're so happy to hear our team provided helpful assistance and that our response time met your expectations. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in contact via the app.
Best wishes
Jess
Slow repetitive customer services.
Slow repetitive customer services.
Never felt like a human response.
28 juli 2026
Antwoord van AJ Bell Dodl
Good morning
We appreciate you sharing your experience. We're sorry to hear that you've not had a positive experience with our team.
I've referred this to a senior member of the team, and they will be in touch with you shortly to discuss this further.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Antwoord van AJ Bell Dodl
Good afternoon Pietro
We're happy to hear that our support was fast and punctual for you. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Not as good as everyone says
While others praise this platform I have had nothing but issues trying to open an account. It's been almost a week and customer service is appalling. Other than the same copy pasted message I've not gotten anywhere with them.
When I opened the account I just used my every day name, not my legal name (shortened version of my legal middle name). So when i went to open the actual account and had to submit the requested documents to verify my identity there was an issue. I messaged and asked them to change my name to my legal name and I have to praise this part, it was done within an hour.
Thinking everything was good now, I re-uploaded the identity verification documents but after a few hours received an automated notification that there was issue. Not telling me what the issue was, just a link to upload my verification documents. I decided to try a different document instead, but again a notification that there was an issue (no explanation what the issue was) but that I needed to upload the documents. For a 3rd time uploaded verification documents, this time tried a different format (jpg instead of pdf), and lo and behold again there was a message of an issue.
Already frustrated I messaged the team to ask if a human can verify my documents since the automated system keeps coming back with "there is an issue" and I got a simple message back saying "the team is looking into your query and I will be back in touch as soon as I have an update". A full day goes by, no communication so the next morning I decide to send a message. A different person answers this one but with the exact same reply "the team is looking into your query and I will be back in touch as soon as I have an update". I waited 3 days, without any communication, no update or reassurance that it is being looked into and this is what they're doing...just radio silence.
So the following day I messaged and said I'm frustrated with how it's going and the lack of communication and that I'd like to delete my account. And what do you think? Same copy pasted message "the team is looking into your query and I will be back in touch as soon as I have an update".
So while the platform might be amazing to work with (I wouldn't know, I haven't even gotten past opening an account), customer service is not there. Instead of copy pasting the same message, maybe explain what the procedure is, why it's going to take a bit longer or what the customer can or should expect.
I tried deleting my account, it won't let me. I've asked for my account to be deleted, no reply other than the same copy pasted message.
Glad I found this out now because I now don't have to worry about having any money on this platform.
7 juli 2026
Review zonder uitnodiging
Antwoord van AJ Bell Dodl
Good afternoon,
Thank you for sharing your detailed feedback regarding your account opening experience. We sincerely regret the frustration and inconvenience you've encountered with our process.
We understand how disheartening it is to face repeated issues and a lack of clear communication, especially when trying to complete essential steps like identity verification.
We appreciate you bringing these specific challenges to our attention, particularly the difficulties with the automated verification system and the responses from our support team, we are actively reviewing our procedures and communication protocols to ensure a more seamless and transparent experience for all our users.
We are committed to addressing these concerns and enhancing the support we provide.
I have sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes,
Christian
Painfully Slow Customer Service
Customer service through the app is painfully slow, even when dealing with the simplest of requests. I asked for my profile and personal information to be deleted because the app’s own delete function repeatedly returns an error message when I try to do it myself. Days later, and still nothing has been actioned.
The whole process has been incredibly frustrating and unnecessarily difficult. Frankly, I’m glad I didn’t get as far as transferring any funds, as this experience has given me very little confidence in the level of service I could expect going forward.
14 juli 2026
Review zonder uitnodiging
Antwoord van AJ Bell Dodl
Good afternoon,
We are truly sorry to hear about the frustrating experience you've had with our app's customer service and the difficulties you encountered trying to delete your profile. We understand how important it is to have a smooth and efficient process for managing your personal information.
Your feedback is very valuable, and we are committed to improving our response times and the functionality of our app to prevent similar situations in the future.
I have sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes,
Christian
Great Customer Service
DODL completed my LISA transfer to allow me to complete on the 3rd July in 2 working days rather than 10. When I escalated it Samuel helped me out and tried to get me the quick turnaround I needed even though it was inside the 10 working day limit.
3 juli 2026
Review zonder uitnodiging
Antwoord van AJ Bell Dodl
Good morning,
We are so pleased to hear that we were able to facilitate your LISA transfer efficiently, allowing you to complete your transaction ahead of schedule. It is wonderful to know that our team could provide the quick turnaround you needed.
We truly appreciate you sharing your positive experience with us.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Christian
Antwoord van AJ Bell Dodl
Good afternoon Francis
Thank you for leaving us a review! We're really pleased to hear that Kiera was so responsive and polite.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Quick to help
James was very helpful in sorting out why I couldn’t log in to my account. He came back to me in under 5 minutes which was great.
23 juni 2026
Antwoord van AJ Bell Dodl
Good afternoon Georgina
We are so glad we could quickly resolve your login issue. We appreciate you sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Dodl's platform has a lot of…
Dodl's platform has a lot of information and is user friendly and when I sold my shares the process was relatively quick and I received funds in my bank account within 5 days.
17 juni 2026
Antwoord van AJ Bell Dodl
Good morning Rosaline
We're so glad to hear you found our platform user-friendly and that your share sale and fund transfer were quick and efficient. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Fantastic customer service
Fantastic customer service. Answered my questions regarding my direct debit clearly and thoroughly. Easy to get the answers I needed. Would highly recommend AJ Bell. 10/10!
15 juni 2026
Antwoord van AJ Bell Dodl
Good morning Sara
Thank you for leaving us a review! We're really pleased to hear that you found our customer service fantastic and that your questions about your direct debit were answered clearly and thoroughly
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Bethany was brilliant via the in-app…
Bethany was brilliant via the in-app chat! She managed to resolve my issue efficiently snd was responsive throughout! Great service and very pleased 👍😊
15 juni 2026
Antwoord van AJ Bell Dodl
Good morning Tom
We're so glad to hear our team provided such efficient and responsive service through the in-app chat. Thank you for sharing your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Antwoord van AJ Bell Dodl
Good morning
Thank you for leaving us a review! We’re really pleased to hear that you’ve received excellent customer service.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
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