DoorDash Reviews 

Door Dash refuses to compensate me for food I did not receive. I sent them a photo of what was received and I was missing the MAIN item. I ordered a family CHICKEN meal for 4 people and received NO chicken at all!! Door Dash "reviewed" my complaint and decided the order was not eligible for any refund. I EVEN CALLED THEM AND GOT THE SAME RUN AROUND! Didn't even receive the MAIN dish of the meal!! I am done with this company. It's already super expensive with all the fees. I will try another delivery service. Door Dash should be ashamed stealing from people! Disgusting!

My order was never delivered, the pic of my goods the dumb girl and her thug boyfriend bodyguard, was clearly taken in her back seat, but doordash denied my complaint just ripped me off. No refund.

This is a zero rating. The ai monster that is doordash can't figure out what went wrong so app deleted and won't be using again. Assholes

Worst gd company. Pay a ridiculous amount for them to assign drivers three orders and so when they pick up your hot food and deliver it 40 minutes later it's nice and cold. There is no support at all. I'm not messaging my driver when it isn't their fault WORST COMPANY

1 star is generous. I ordered an item from Best Buy on 10/21 with an expected delivery of 10/22. I received an email confirming that my item was picked up by DoorDash on 10/21. By the end of the day 10/22 I started calling to find out where my order was. Initially DoorDash said they didn't have the item, but when I called back a second time after confirming with Best Buy that the item had been picked up the previous day picked up, I was told by DoorDash they had the item, but it was only picked up on 10/22 a full day later despite my email conformation it had been picked up the previous day and what Best Buy had confirmed. Now DoorDash is telling me that it is a depot and that I may receive my order 'sometime in the next 24hrs'. DoorDash is unable to provide any other information beyond this. Now my question is an email and Best Buy telling it was picked up on 10/21 then DoorDash first saying they don't have the item now do, but I won't receive it until possibly another 24hrs after the promised by date, who is lying? I think it is yet again DoorDash and that my item is probably lost or stolen and don't want to admit it. A bunch of crooks if you ask me.

I ordered flowers for a friend whose husband had died the night before. Paid for a beautiful bouquet and they delivered some cheesy, cheap carnations. I requested reimbursement at 2 levels and both were denied. I suspect Robin( in Duncan, Vancouver island) switched the purchase and pocketed the difference. This is fraud and theft. I'm gobsmacked at how bad this all is.

Absolutely horrible customer service. The delivery person took the order to the wrong house! I was refused compensation, which all I asked for was the same order only actually brought to my house, but door dash refused and did NOT refund me!!! Reporting to the Better Business Bureau next!!

The sad part is I should have checked the reviews first. Did an order at Wing Stop on skillman in north Dallas I ordered a 20 piece when it got to me it was a 12 piece. Bag had been opened you can tell how they tried to reseal. I called to complain about the driver Trya, Door Dash first statement was we don’t refund money. I said did I asked you for money and neither do I need it. I said you know what UBER EATS sounds better, then oh I’m sorry sir. Let me see what I can do. T at Wing Stop did nothing either. (REMEMBER MOST FOOD PLACES WILL PUT IT ON DOOR DASH AND DOOR DASH WILL PUT IT ON THE PLACE.)

When we use these places it’s a chance we take. Some eat your food, unfortunately we don’t know who to trust. BUT DANG 1 STAR - WHICH MEANS YALL JUST DONT CARE. 😮 wowwwww

Not sure if this has been said already but know that if you use them for groceries you have 24 hrs to check everything on your order. Not just for missing items but quality and to make sure when you open a lid on something you still have intact seals. Make sure the milk gallon security cap hasn't been unscrewed. Everything. I'd rather walk there and back in the rain than use them ever again.

I am very upset with doordash. I placed an order for the Ft Lauderdale buffalo wild wings. My order was for two 10-piece meals that include 10 wings, 1 order of fries, and a drink. My order took about 45 min to arrive. When I received my order, I realized it had just a 10-piece wings and an order of fries. No drinks and a whole missing order. I called doordash and they told me they will credit my account. When I checked my account, it was credited $9. That wasn't even half the cost of one 10 piece order. I called buffalo wild wings and they said they cannot give me a refund because we ordered through doordash but that they had the rest of our order there and that we could feel free to pick it up. I think it made no sense that they were aware we did not get our order and still couldn't refund us. We reached out to doordash by email and chat and phone and had no response. Both BWW and doordash were pointing fingers at each other. If you place an order, I would recommend doing it through ubereats or another third party. Doordash customer service is trash.

I ordered a burrito plate from el michoacano restaurant and when it arrived I was missing my drink and my burrito plate was cold it took an entire hour just to get my order on top of that it cost 26 dollars this was terrible experience all around.

Be carefull the drivers are starving the man named Dan stole my food and doordash would not refund me or reorder my food im pissed and I tiped the fu$%×r. And he took a picture too. 😬🥶🤬

Nothing delivered went to wrong addresss. Lost money and groceries. Useless is an understatement. Never ever use.

Groceries never arrived.

I have nothing but bad experiences the last several times I've ordered doordash. Shame on me for going back. Tonight I did not receive my food and they gave me $4 back on a $25 order. They don't follow delivery instructions and there's never a supervisor to talk to when you have an issue. I love having things delivered there has to be a better company out there.

0🌟
I just received an email regarding the review of my complaint about two drinks I received. They weren't what I ordered: instead of two Cherry Pepsi Zero (since I can't consume sugar), I received two Wild Cherry & Cream. I don't understand why my refund has been denied. I left a message with a representative; I assume their calls are recorded for quality assurance and training purposes. I sent several emails, one of which included the receipt and an explanation. The receipt clearly states "Cherry Pepsi Zero" (with the word "zero" written out). I also sent the photo they requested of the products I received, which were incorrect. To make matters worse, the delivery driver was incredibly unfriendly; in fact, I'd say he was rude. He put the items on the ground, took a picture, turned around, and walked right away. I recently had back surgery and find it very difficult to bend down; when I picked up the items, I realized the Pepsi wasn't the right kind. I tried to contact him, but he was already gone. Why deny the refund? Is money all you care about? There's no reason for denying me a refund; none of this was my fault. I did everything correctly. This is the first and last time I'll use DoorDash. Thank you for your time; I hope your company improves and cares more about its customers.

And by the way,don't bother sending me a survey,review of my experience via email.

I will be leaving a nice review online regarding the poor customer service from the so called support team.
Zero support!

Now I understand the bad reviews, because I experienced the poor service firsthand! In the end, I did your job for you: I simply swapped the drinks for the correct ones at a nearby convenience store. That is how 'they' treat their loyal customers! I’m glad I didn’t leave a tip; driver didn’t deserve one. In any case, leaving a tip before receiving the service is ridiculous.

Absolutely AWFUL customer service experience and our household will not be using DoorDash ever again. …And I really do mean ever.
I ordered food from a local pizzeria for our family and once I hit the submit button, I realized within seconds that the order was accidentally charged to my corporate card. Within the app, under the order details, there is a live, active button to “change the payment method”, which I immediately attempted to use to switch the payment. Wouldn’t work. After multiple attempts.
I reached out to the restaurant and asked them to help. They were not able to cancel the order on their end or reverse the charge so they suggested calling DoorDash. I spent 45 minutes on the phone with multiple customer service team members—I was allegedly escalated twice—and in the end, DoorDash refused to charge my personal card and reverse the charge to my corporate card.
“…Can’t”, “…Not able to”, “…Against our policy”, “…So sorry, but…” I explained that if we don’t fix this, I could be in serious trouble. They would not budge and they absolutely could have fixed this.
-Their app didn’t function properly.
-Their customer service team offered 0 actual customer service.
-And Instead of helping, they threw every lame excuse back at me for not lifting a finger to make it right.
You cannot convince me that in a digital age, with a click of a button, this could not have been reversed with a new payment taken.
This was willful apathy and incompetence and it’s unacceptable. I am so sick of these digital platform-based businesses taking consumer cash with zero consequence for terrible service and hiding behind their faceless existence to screw customers over.
If I could give negative stars, I would.

DoorDash is the worst company I’ve ever worked with when an issue arises!
It’s always the restaurants fault and they take no accountability for their shitty service or lack of.
I made an order to a local restaurant and when my Dasher arrived, it had not been accepted by them, because they had been off DoorDash for months. He told the Dasher he only uses Uber eats and has for a long time.
Instead of the company canceling the order once the Dasher told the company, the company just assigned another Dasher. They did this four times within the first hour.
After I found out what happened I had to contact support to cancel because the Dasher couldn’t cancel it
Support refunded me my order and would not compensate for their lack of with even a free delivery for lunch right then!
I’ll be switching to Uber eats

This is the worst app ever . The customer support are fraudulent and so is the entire company .

I just used DoorDash to buy groceries when my store's app and website went down. What a mistake! When the bags were delivered, one bag was missing. It amounted to $27.14 worth of products (plus taxes and fees, of course). I also received a bag with fresh Atlantic Salmon, which I had NOT ordered. I reported the missing items and the extra item through the DoorDash app. When they emailed me back, the message said "$3.28 has been refunded back to your original payment method." EXCUSE ME??? This is totally unacceptable! You lost $27.14 worth of products and are still charging me for them???!!!!!