DoorDash Reviews 

This is the worst app ever . The customer support are fraudulent and so is the entire company .

I just used DoorDash to buy groceries when my store's app and website went down. What a mistake! When the bags were delivered, one bag was missing. It amounted to $27.14 worth of products (plus taxes and fees, of course). I also received a bag with fresh Atlantic Salmon, which I had NOT ordered. I reported the missing items and the extra item through the DoorDash app. When they emailed me back, the message said "$3.28 has been refunded back to your original payment method." EXCUSE ME??? This is totally unacceptable! You lost $27.14 worth of products and are still charging me for them???!!!!!

DoorDash has refused to compensate my account a couple of times due to issues I’ve experienced in the past from different restaurants I’ve ordered from!!!! It’s not my fault if I’m missing something I paid for!!! Who wouldn’t want their money back or a discount or something?? I’ve had to stop using DoorDash before due to reasons like this…

I wouldn’t even give them a star if I had a choice they double charged me then issued a refund that will come in 3 to 5 business days and no credit or anything it took all my money and
Gave me nothing no good service poor service do not use

Can't give a negative review; the worst possible. The driver refused to deliver, asked to meet at a certain place, never delivered for over 15 days, and it is a nightmare to recover $20, so my bank had to get involved. The driver is still driving for DoorDash; stay away from this scam as much as you can.

I’m about to sue DoorDash . The government should look into this scam of a company called DoorDash . They didn’t deliver my goods and when I texted them they asked if i want to cancel . They cancelled it and never refunded me

Received my Red Lobster of lobster pasta. The bag was tied with the receipt stapled to the bag, But it had an large hole torn open on the side of the bag, large enough for the container to fit through. As soon as I saw thus, I called the driver to ask why the bag had been torn open, his reply; Red Lobster gave it to him like this, that he has nothing to do with it. I reported him to DoorDash, stating their driver has tampered with my food. This is Terrible. I will never used DoorDash again. I am tossing it, as he could have put poison in it. I hope he gets fired.

Shut down door dash they are making bank off customers and at same time they keep customers money while customers are losing money due to door dash becoming incompetent and refusing to refund. Door dash USED to be great. Now they screw customers and are incompetent. Customers pay hard earned money to only get crap service and food delivery now takes hours to get to you . All while door dash makes bank . Thats what happens when companies get greedy and stop caring

DoorDash may have grown in popularity during COVID, but the amount of extra fees customers are expected to pay has gotten absolutely ridiculous.

Let’s talk about the “service fees.” These fees are supposedly for the convenience of using the platform, but restaurants are also charged fees by DoorDash, which can lead to them increasing their menu prices to compensate for those costs. So the restaurants pay fees, customers pay higher prices, AND customers are still charged additional service fees on top of everything else. Then you add delivery fees and taxes.

And now we have the “Express Fee.” Apparently, I have to pay an additional $2.99 just to have my food delivered directly to me instead of having my Dasher make multiple deliveries along the way. So if I don’t pay extra, I’m essentially taking the risk of receiving cold food. Why should I have to pay a premium just to receive my order in a reasonable amount of time and temperature?

What makes this even more frustrating is that, despite all these fees, DoorDash still encourages customers to tip more to ensure drivers are adequately compensated. Let me be clear: I believe drivers deserve fair pay for their time, effort, and gas. But why is the responsibility of making sure drivers earn enough being pushed onto customers who are already paying inflated menu prices, service fees, delivery fees, taxes, and potentially express fees?

DoorDash needs to reevaluate its business model. Stop piling fee after fee onto customers while making us feel guilty for not tipping more. If you want customers to tip drivers more generously, start by reducing these excessive fees and paying your drivers fairly yourselves.

Customers shouldn’t have to pay a small fortune for the convenience of having a meal delivered, and drivers shouldn’t have to depend on tips to make their work worthwhile. DoorDash needs to do better for BOTH its customers and its drivers.

Somehow signed me up for dashpass (no memory of that) and charged my card with no receipt. If my bank didn't tell me I had a charge I would have never known and lost thousands. Didn't even show up in google play subscriptions which is where all app subscriptions are supposed to be on android. Not to mention the host of other issues.

I spent $100 for food delivery. We were missing half the order. I reached out to customer care and they denied any refund. I appealed and they denied it as well. STAY AWAY!!! Biggest scam. Use UberEats instead.

scam they keep your money and say the credit you but you never see .. getting a lawyer as we speak . Then you always have a dummy driver that doesn’t look at the address just dropping off food anywhere.. then the dummy #2 door dash don’t do shit

Absolutely awful. I made only two orders and they both had substitutions despite my clearly requesting refund if desired product not available. That's a 100% failure rate! And the second time around even after I made a complaint they wouldn't give me a full refund! How does this place stay in business?

Canceled my order after waiting 40 minutes for food. Gave me nothing but a sorry and a refund and the dasher got a free 35 dollar stake.

Where's my order!? Ordered food from Sonic via DoorDash (at a hyper-inflated price). When the DoorDash driver arrived, he only brought the beverages, not the food. When I tried to ask him where the rest of it was, he lied and said there was no other order. We were trying to show him the receipt to show that the order was missing and he ran to his car and drove away. When we contacted DoorDash, they only refunded me a portion of the tip, and not the full refund. This is actual theft! They refused to help any further or retrieve the rest of my order. I called Sonic and spoke to the manager who informed me that my food was still there! I had to drive to 6.7 miles to Sonic to pick up my own order. Our DoorDash account was cancelled.

DO NOT USe this service please,they won't refund me my money directly to my account to order something else instead they told me they don't care the call is recorded too but their service now in here out of money or food shameful door dash you treat your customers like this

If I could do negative stars I so would.

With the information I received yesterday and then at doordash (managers and the internal team) and to what they actually do, is the definition of saying one thing and doing the other.

One the other hand, the doordash support team are not approachable at all about any situation because they also say one thing and do the other.

Got offered compensation for a stew up by DOORDASH but wasn't delivered at all and after getting approved for the compensation for doordash credit and was told it will be available. For me to ring them and and for them to change the out come with out any communication. They are all hopeless and say one thing and do the opposite

I can't count with my fingers and toes on how many times they have screwed up. There has been theft, dasher was not going to wait for the rest of the order because they were in a rush, oh I can go on.

Ordered food for an entire business, a credit union in Waxahachie Texas. The food was ordered for the following day . DOORDASH SENT THE FOOD A DAY EARLY AND WILL NOT FIX THIS!!! They said "YOU CAN STILL EAT THE FOOD TOMORROW" WHAT??? This is for a business, not an individual thats going to microwave leftovers. Completly IDIOTIC! Sandwiches with soggy lettuce and soggy fries! This is a business that doordash messed up on and will not fix.NO REFUND! Make sure everyone knows how horrible this company is and that they have perm lost our business and everyone we can tell!!!

Door dash offers hourly ratings but does not compensate you if you don't receive orders. Is this legal.? You don't control orders and this is not explained up front. Waste time and gas going to hot spots with no compensation

I was a DashPass customer since 2019. I recently had an issue with my order where it was completely the wrong order inside the bag. The order was close to $60 after tip.
I provided photos, however was denied compensation as there were "Too many claims" on my account. When talking to support and a "manager" I asked where in the user service agreement it states that there is a cap on the number of times they will rectify service issues but was ignored. I ended up cancelling my account because this is an obscene way to treat customers.