DoorDash Reviews 

I ordered food and the dasher said it was delivered to the front door. I specifically ordered it to the lobby. The food was never delivered. His name was Elias. This is only the fourth time I tried door dash and it may be my last.

Terrible Customer Service – Never Received My Food!

⭐ 1/5 Stars

Absolutely terrible experience with DoorDash! I placed a $52.70 order from IHOP, originally scheduled to arrive between 11:36 and 11:51 AM. My driver messaged me saying she had a flat tire and was getting it fixed. I understand things happen, but DoorDash just kept pushing my delivery time back instead of finding another driver.

After waiting nearly an hour past my original delivery window, I had to cancel the order myself because my food still hadn't arrived.

Now I'm out $52.70 for the next 5–7 business days while I wait for a refund for food I never received! And DoorDash's solution? Offer me free Express delivery if I spend even more money placing another order.

Why should customers have to wait a week to get their own money back when the delivery failure was completely out of their control?

DoorDash needs to do a much better job handling situations like this. I shouldn't have to chase down my food, cancel my own order, and then wait days for my money back.

Extremely disappointed. I'll think twice before using DoorDash again.

As an employee and past customer of dd I'd say the company is a nightmare. They constantly have ridiculous rules and time us to get anywhere we need to or to pick up and drop off orders in unrealistic times. Our ratings are affected, anytime there's products missing, original items "not found" even when submitting and having screenshot proof of messages and pictures trying to locate items communicating with the customers and going out of our way to satisfy the customers, even when we do everything thay we are supposed to do our jobs and ratings and even pay are affected. There's constant issues of orders being placed multiple times, without the restaurants or stores having the order and then we have to fight through getting past Ai automated bs system that sometimes glitches causing you to have to call back to get through to a live agent to get help on these mess ups that can take anywhere from 15-45 mins to fix the messed up or duplicate orders not found in the stores systems and the stores refuse to help either, so we are left to figure it out alone, even with disabilities, door dash highly discriminates and does not care about their customers or their employees, especially their employees they just do not care. After working with dd for years, even though they always say they're "fixing the bugs and working on making the app work better" it's honestly only gotten worse and honestly dd needs to be shut down. 😑 😔 people shouldn't have to go through such stress and unrealistic situations and things, time lines that make absolutely no sense, when picking up in the mall, on payday weekends, lunch, breakfast and dinner rushes, traffick, road closures, etc all of these things should be taken into consideration and they're not. The dispute button never works and is never approved. And when you call in to dispute a rating etc they're only able to take off two issues a week, supposedly, which even then a lot of times more often then not, they don't help. Only a hand full of times have I actually gotten the help needed, and the supervisors are a joke. It's just a really horrible experience that has constantly gotten worse and worse over time and I truly hope something will be done, because us as consumers and workers which realizing how much they upcharge for absolutely everything, I quit using dd as a delivery service and barely work for them now and am looking for other employment because honestly, we are practically working for free if we work pt, and if we work full time we are killing ourselves for less than min wage because dd even recently shrunk our pay, and we rely heavily on tips, which lost folks don't care to tip or simply can't because the prices are already ridiculous for most of the time cold and mediocre food and products because all the corporations out here taking advantage of all of us as a whole, so I get the not wanting or not being able to tip. It's already so hard to live, but a lot of times we are stuck with our hands tied and no other options. I just hope and pray for it all to get better and for dd to actually care or to be replaced if they can't get their business together. Just sad. All the way around. It takes a lot for me to write reviews and to report a place, and after years of enduring this mess from dd, I'd say it's about time. Maybe if more people spoke out and actually stood up for us as humans that are doing the best we can as a whole, things might change. Here's for hoping.

Terrible delivery service. Retailir signed a contract with them recently. Item sent and received in local warehouse. Was out for delivery but was returned to the warehouse because of the driver’s car trouble. Been a week and no updates on when it will be delivered. No one in the company knows. It was probably lost or stolen. Absolutely no help at all.

Just pickup your own food. My oder was delivered to the wrong address and door dash has refused to give my money back!

1 star is too generous!!

🚨 DOORDASH – DISGUSTING CUSTOMER SERVICE! NEVER AGAIN! 🚨

I ordered $56 worth of groceries from Woolworths through DoorDash, only to have my delivery automatically scheduled TWO HOURS later. This is the SECOND time this has happened!

Within ONE MINUTE of ordering, I contacted support and clearly requested cancellation WITH A FULL REFUND.

Instead, they cancelled my order and REFUSED to refund my $56!

NO GROCERIES. NO REFUND. $56 GONE!

DoorDash customer service is absolutely DISGUSTING. I’ve NEVER experienced anything like this with Uber Eats, who, in my experience, handle customer issues far more professionally.

I have screenshots proving what happened and will be disputing the charge with my bank.

SAVE YOUR MONEY AND USE UBER EATS INSTEAD!

DoorDash, your treatment of customers is APPALLING. REFUND MY $56!

BEWARE! My order was missing half the order and the driver spilt our drinks. They would not refund us for the food that was never delivered or our drinks.

Worst customer service experience ever !
On the phone for hours literally trying to get help with orders and you get absolutely nowhere !
I am a door pass member and have been for over a year, I actually had a customer service agent tell me this morning the mistake I made by paying with the wrong card and spent an hour on the phone literally trying to get the card refunded and put on to my other card. The agent actually had the audacity's to say in a recorded line which I reminded him of
That he wouldn’t be reckless enough to do such a thing” !
When I said did you actually just say that to me on a recorded line he stuck me on a hold and hung up on me.. Rang door dash back and they said they will get a supervisor to call me back next 24 hours nothing happened ! I’ve just cancelled my door dash subscription these people are a call centre overseas ands barely speak English they don’t care!
What a shit service !

I ordered food and instead of the store or door dash saying the item is not available they refund it from the store but when I call DoorDash the rep was very rude and offered $5 when I have a whole family that needed fed and now have nothing I spoke with the sup and all she could offer was $10 this is not my first experience with this issue never will I use them again. DOOR DASH YALL SUCK!

As an independent contractor with this company, it's NOT WORTH it. You can compare their process and working conditions to Egyptian times. All their offshore operations love abusing hard working Americans trying to make ends meet.

Doordash would not pay any refund when an item that i ordered was not delivered. This is not the first time this has happened. This has happened to me more than 2 times where Doordash refuses to compensate me for the food item I paid for but that was not delivered. This time, the doordash agent claims that she will have someone call me - but what has happened in the past is that no one calls or contacts you with what they've decided - as to whether you be refunded - so you end up not being refunded. This time after i wrote the review-they referred me to a supervisor who also denied me a refund.

Doordash driver Michelle stole my food from Miller's Ale House in Sarasota, Fl. I reported the theft to Miller's Ale House and Doordash Merchant. They did not replace my food or refund me the money

I'm in the hospital , wanting something better to eat, so I brought up my DoorDash.\nPlace in order for brooklyn pizza, i ordered 3 slices of Pizza and order of wings.\nThe cost came to 29.10 order was dropped off , i\n Had someone go downstairs and pick it up and bring it up to the room. It was the wrong order.\n So I called DoorDash, let them know what happened immediately.\n The girl said. Give me one moment.\n Came back and said she refunded my order. I'll see it the results in 2 hours. I checked my email 2 hours later. They only set me a parcel refund of 17.28 . Apparently the girl on the phone I spoke to who's supposed to be a professional customer service, rep made a mistake and put it as if I got part of my order. So they gave me a partial refund, so that girl put me on hold and said there was nothing she could do because it was already resolved. So I need a PAN $12 and something cents for nothing. Then I check my bank this morning.\n They did not refund $17, they refunded 11.. doorDash doesn't care about the drivers.DoorDash doesn't care about their customers because I drove for them also.But as of now I deactivated , both accounts , I will not deal with such ripoffs again

On September w6, 2026, I ordered two slices of cake from a door dash merchant. Within the packaging the cake looked fine. One slice was strawberry, the other carrot cake. Upon opening the cake it was obviously expired and shouldn't have been sold. The frosting was hard rather than soft. The cake was crummy, and very stale.
Checking the packaging in which the cake came, a different name appeared rather than the name of the merchant. There was still expiration date.
I contacted doordash, requesting a refund for $17.19. Despite my explanation I was told that it would be reviewed. I was further told that I would receive an email with an update.
I advise to represent them that I did not appreciate having to put with so much effort for food. The pose a potential health and safety risk. Typically current cake for us in hand scream cheese. It is well known that creams cheese once spoil can cause illness. It was just this likely that ingredients in the strawberry cake could have caused health and safety risk, if ingested.
I paused my account pending the outcome.
I received an email regarding deposit my account readily soon. However, it wasn't until after a second call in which I was advised that the refund request had been denied. It took an additional call to be advised that it was a pattern A. Refund history then cause the denial.
Inceased, by Doordash's choice to prioritize fiscal gain over health and safety, I conducted research about California laws in regulations regarding such issues. I discovered that despite doordash's policy, it did not overwrite the policies of health and safety, or there was possibility to ensure quality and safe food deliveries..
I elected to contact my bank and filed the claim. I am currently awaiting the results and was assured that I would be refunded.
And informed of any new development.
Do a dash as bastards the capturing of the best restaurants. They're refund policy is concerning at best, And somewhat understandable due to being a billion dollar international industry. However, every day people they're, customers should not bear their burden and have to be left with food that could cause illness as opposed to being refunded rightfully..
I even spoke with the manager who sent the wheat. Iterated that it had been reviewed and could not be overwritten.
Being an international provider for Perhaps billions of consumers, I elect to use this platform to advise customers and warn them of the difficulty of being refunded..
Any other refund that I requested was not a serious but granted. They were not Mini compared to my frequent.
Activity with duo dash. Each and every one was legit. For a company to deny a refund for a food that is not edible in poe's health in safety problems is atrocious.
I will keep you post it on the outcome. In an effort to prioritize safety more than it appears Doordash does.
Be safe, well and happy!

I'm a Dasher. DoorDash doesn't allow drivers to make comments or give feedback anywhere. I'm tired of being penalized for declining orders that aren't worth my time and gas. The Acceptance Rating is ridiculous, and should be abolished. I should not be punished for declining to deliver Karen's order, that's 10 miles away, that she only tipped $3 on. They're cheating everybody.

DoorDash Refuses to Honor Its Written Promise of $12 in Credits – Unacceptable Customer Service

My ongoing experience with DoorDash has been incredibly frustrating, from repeated delivery mistakes to unacceptable customer service and broken promises.

My original order was missing orange juice that I paid for. I immediately contacted the Dasher to report the missing item but received no response. I then spent an unreasonable amount of time contacting DoorDash support, speaking with multiple representatives, including Leizel, Komal, and Lithishkumar B, with Leizel assisting me over the phone. Despite my efforts, I was initially told I would not receive the refund I requested. I also requested a refund of the driver’s tip, which DoorDash refused to provide despite the incomplete delivery and the Dasher’s failure to respond.

After this ordeal, I received an email explicitly stating that $12 in DoorDash credits would be added to my account for immediate use. However, my account only reflected a $4.73 credit.

When I contacted DoorDash again, I was told the representative who promised the $12 had provided incorrect information. I was later informed that a refund had been submitted, although I never received a refund confirmation.

A refund was not the original expectation DoorDash established. I was explicitly promised $12 in credits for immediate use, and that commitment should still be honored as compensation for the inconvenience, wasted time, and frustration caused by this experience.

I also spoke with Erik Paul, who specifically requested that I forward him the email confirming the $12 credit. Even after reviewing the written proof himself, he informed me that DoorDash would not honor the promise because the original representative had provided incorrect information. Why should the customer bear the consequences of DoorDash’s internal miscommunication?

Furthermore, it is not my fault that I order from DoorDash frequently and repeatedly experience missing items and incorrect deliveries. Far too many Dashers, in my experience, demonstrate incompetence when following instructions and completing deliveries correctly. Language barriers with some drivers also make resolving delivery problems unnecessarily difficult.

My ordering frequency should have absolutely no bearing on whether I receive refunds or appropriate customer service. I should not have to repeatedly contact support, explain the same issues, and provide written evidence only to have my concerns dismissed.

I am requesting that DoorDash honor its written commitment and apply the full $12 in credits to my account for immediate use, regardless of the refund they claim was submitted. The $12 credit was explicitly promised, and DoorDash should stand behind that commitment rather than dismiss it as an employee’s mistake.

Customers deserve reliable deliveries, consistent communication, and a company that honors its promises instead of making customers fight for reasonable resolutions.

This is the email I received:

Hi Michelle,
My name is komal, and l am one of the DoorDash Support Supervisors. We really apologize for the inconvenience with your order.l have processed $12.00 credits for the inconvenience caused. Credits will be available immediately and you can use for next order. Feel free to reach out to us again if you need any help. Thank you for contacting DoorDash! The reference number for this case is
7e51c2e8-9453-44f1-a17b-d97445960881.

Best,
Komal
DoorDash Support

Would rate a zero if possible. Scammiest business model I have ever seen. You take advantage of dashers, charge way too much for “fees”, then don’t even compensate dashers properly. Y’all are a disgrace and shouldn’t be allowed to operate anymore.

Explain this one to me. I didn’t get two items. The dasher said to call DoorDash for a refund. I called DoorDash. They called the driver who told them that I didn’t get the items. DoorDash decides I’m not eligible for a refund. They do this crap all the time. How am I not eligible. They charged me for the items. I never got the items

Probably the worst service I have ever had and its been consistently the same... Terrible!!!

The driver picked up the food yet it took him 1 1/2 hours to deliver the food which was cold by the time we got it. Not to mention that I got food poisoning from the order.

DoorDash has to be the worst. Forget the coupons they send out enticing you to go back -- Its not worth it.

The drivers are absolutely the worst in the business and I would not recommend them to anyone.

Their recent customer service to resolve issues has been poor and lacking logic. Incorrect refund amount and lack of communication and understanding of situations. Now, you must speak to a virtual agent who hangs up instead of transferring to a live agent they acknowledge is needed. Live agents need better training to resolve issues and the virtual ones better programming. I do not recommend use of their services.