DoorDash Reviews 

The west app to use, zero customer care service. I am still waiting for my order and it is 5 hours plus since l ordered. Talked with the customers service and with no help at all. This is my last day to use it.

I ordered a few items, including a shake from a local restaurant. The shake was missing and I was only offered a partial refund. Attempted to contact customer service, who kept saying it was policy, but when I asked for more information regarding where the cost difference was going, they tried to call me multiple times without my permission. I ended the chat and rejected the calls as it was very overwhelming.

I later found out that the restaurant never received my shake order from DoorDash. I explained this to DoorDash again in a chat, providing evidence too, and they still refused to provide a full refund despite it being a technical issue between them and the restaurant.

Really poor service. Uber Eats is much better!

Food delivered to incorrect address. Door dash made no effort to call. Result - no dinner. Customer service immediately denied refund, claimed a specialist team would "make a decision within 3 hours" but no indication on how contact would be made. Agent was generally hard to reach and dismissive and concluded session with "we hope you understand our situation" of which I've no idea what their situation IS nor what there is to understand. My recommendation - do not use DoorDash -better to choose a different restaurant than to suffer awful service

I ordered food from Burger King through the DoorDash app tonight and it was a nightmare. I ordered 2 Texas Double Whopper Meals with large fries and large drinks, 1 large Onion Ring, a buy one get one free 10 piece chicken nuggets, and a 8 piece Jalepeno bites. My driver messaged me when he arrived to pick up my order and told me that Burger King only had the 2 Texas Double Whoppers and the 2 large fries. He said they did not have any of the other items that I ordered and the drink machine was down so they had no large drinks to go with my meals. He said that Burger King told him that I could ask DoorDash to give me a full refund and that they were sorry for the inconvenience. I called DoorDash customer service and went through the automated agent at first and it told me my order was not eligible for any compensation. I then asked for a live agent. Once I was on the phone with the live agent, I explained that I ordered $50.00 worth of food and only got the 2 burgers and the 2 large fries, but that I was missing the 2 large drinks and the rest of the items that I ordered. The agent put me on hold for over 15 minutes and then I got disconnected. Needless to say, I called back and had to go through the entire process of explaining everything a second time to a different agent. The second agent put me on hold for a few minutes and then came back only to tell me he could not compensate me since the order had been completed and delivered. I then asked to speak with a supervisor. The agent told me to hold again while he contacted a supervisor. He then returned to tell me that they would call me back at the number on my account. About 10 minutes later a supposed supervisor called me back and I explained to her about my issues. She put me on hold for about 5 minutes and then returned to tell me she could only compensate me $19.00. I told her I paid $49.98 and she was only giving me less than half back when most of my order was missing. She said that is the only compensation available for my order and it would only be refunded as a DoorDash credit and could not be credited back to my original payment method. So, not only did they cheat me out of money, but they made sure I could only spend the refund back with DoorDash. How can DoorDash justify this type of customer service?

Scammers
Charged me for a cancelled order then refused to refund my card !!

Order just placed for pickup can NOT be edited to adjust the pickup time for ready made energy drinks. Their bots can't do it, the agents can't do it and the store won't allow you to pick it up! And then these people want to charge you "service fee"... is this some kind of a joke or what?

I had an order show up on the app as delivered that I never got. It took a half hour texting and calling customer service to get it resolved. The best resolution I could get was Doordash credit, they would not give a refund. Now I'm on hold with customer service trying to actually be able to use that Doordash credit and the delivery window for my cart closes in 10 minutes. So far it's been 20 minutes trying to get this resolved.
Still on hold. Once this is done I'm deleting the account. This is a terrible company

I have been ordering through DoorDash for over a years now. The issue is international corporate corruption. Doordash is one of the biggest offenders worldwide. Last night I ordered my burger and with service fees from Doordash combined with the price of the burger, it came to about $30 including a small fry. Doordash delivered an Epic Bag stapled closed with a small fry. When I called to complain Doordash refused to give me a credit or refund, and I was told by the customer service rep that the CEO Tony Xu approves this policy. I have literally spent thousands of dollars on Doordash. These companies feel they're too big to fail, so just keep in mind when using these services, you're the last person (the customer) to be considered important and the first person to be exploited. This review is more of a public service announcement than anything. ALL customers should be respected, because these companies would not exist if it was not for customers. They literally have meetings to discuss how they can avoid providing customer service and make it as difficult as possible to get resolutions to problems. Force you to deal with AI to answer issues and not resolve them and cut human customer service reps because they don't care if your issue is resolved. Their number one concern is stockholders and they make millions of dollars when cheating customers. There are good corporations such as Costco for example, who genuinely put policies in place to help customers and have meetings to ensure good service. Do your research and protect yourself as a consumer because Certain corporations will exploit you with no remorse as encouraged this as a part of their business culture. Shame on Doordash and Tony Xu.

Everytime I try to give them a chance they manage to screw it up. Just paid $20 for a sandwich & a shake, only to receive a cold sandwich and no shake. They told by customer care I can’t get a re-order or refund. Trash company that exploits people without access to vehicles or time to order in person!

If I could give Door Dash a zero, I would. On October 26,2026 I made a full order for Panera including a cookie for dessert. Thirty minutes later, a driver arrived with just a cookie. I was charged $14.99 for the cookie!! They also charged me $9.99 monthly fee. I called Door Dash and got a call center in the Philippines. The woman was a damned automaton. I explained I had ordered a full meal and only received a cookie. She said she saw that I only ordered a cookie and she said it is $14.99 . I remarked,” $14.99 for a cookie?!You are to take this charge off my card!”She simply responded,” You ordered a cookie and it’s $14.99. We cannot take that off.” I then demanded she refund the $9.99 monthly fee. She did not argue about that.
It’s so obvious Door Dash could care less about its customers. Never use that service!

Terrible service from customer care not the delivery drivers. They can’t answer a question after 40+mins on their app. This is after a 70min delivery which obviously the food was cold. They ended my conversation saying someone would contact me instead I note on the order the resolution was declined. At least with Uber Eats they respond almost instantly. Yep not going back to Door Dash.

I order vegetarian, and I was delivered an order with meat. The customer service on the phone told me my order will be refund. But they did not proceed with the refund. Bad and rude customer service.

I have terminal stage 4 cancer and ordered food so I could take meds. Doordah delivered to the wrong address and then refused to give me a refund because the food was "successfully delivered" somewhere. They had zero empathy. They owe me $30. The people who got my food refused to give it back. I lost my money, my food, and had nothing to take my meds with.

I had an absolutely terrible experience with DoorDash after being charged twice for the same transaction, leaving me $129 out of pocket.

I spent an entire month trying to get my money back. I rang DoorDash customer service three separate times.
First call I was told it would be back in 1 week.

Second call I was told that my bank would have withheld the money. My bank confirmed that it was definitely not stuck with my bank.

Third call said that it's definitely sent back to me and that I should have it.

I contacted my Commonwealth Bank to investigate further. Still no sign of the money coming back.

Checked the math in my account to see if it snuck back into my account without leaving an obvious transaction, and I can confirm that it never came back.

After a whole month of wasting my time trying to resolve this, I eventually gave up

It's unacceptable that a customer can be charged twice, spend a month chasing a $129 refund, and still be left without their money or a proper resolution.

The worst part wasn't just the money, it was the lack of accountability and the complete waste of time trying to get someone to take responsibility.

I would strongly encourage anyone using DoorDash to keep a close eye on their transactions. Based on my experience, if something goes wrong, be prepared to spend weeks chasing customer service with no guarantee of a resolution.
Very disappointing.

DoorDash needs to take more responsibility for its payment issues and do a much better job of looking after its customers.

Tienen el peor servicio de conductores, si tienes un poroblema o algo esta mal con tu orden, no responden mensajes , llamadas ni nada. Y si llamas servicio al cliente peor tube que esperar 3 horas para que alguien me respodiera y ademas no solucuonara nada. Osea el cliente con Doordash siempre pierde.
They have the worst driver service; if you have a problem or something is wrong with your order, they don't respond to messages, calls, or anything else. And calling customer service is even worse—I had to wait three hours for someone to answer, and they didn't even solve the problem. Basically, the customer always loses with Door Dash.

There are routinely items missing from orders. In some cases high cost items. Doordash refuses to issue refunds even when the merchant confirmed that the items were not included in the order due to being out of stock. This company is a real rip-off. I would give them zero stars if that were possible.

Had to spend 10 MINUTES talking to a stupid AI bot for it to tell me i need to PAY THEM $5 to help me with the fact that they're cancel membership button has been broken for months and they've kept charging me

customer service is incredibaly rude and dismissive of any and all issues. they will end chat after spamming copy paste responses claiming you didnt respond. they wont even read your initial message discribing the issue. on occasion they may throw you a 10$ credit but that may or may not actually cover the issue. they will also refuse to honor terms and conditions of their promotions when there is an error with them regardless on if you met the terms or not.

First time using door dash and I was the worst experience ever, my order took more than 1h to be ready and then it was 11 minutes away from home and was cancelled. They remade it and I was waiting for 1h 30min more. The dasher was 13min away from home and it was cancelled again. Are you kidding me? It was the second time and it was so late by then around 5:10pm. So hungry with 2 orders cancelled. A refound is not enough. Definitely I will never use it again.

Forgot to say that I paid extra for the order to be delivered faster.

Honestly, one of the worst food delivery experiences I’ve ever had. My pizzas arrived late, were delivered to my neighbour’s house by mistake, and were left outside in the rain! Thankfully, my neighbour brought them over to me, but by that point, the pizzas were completely cold. What an absolute joke.

You’d think getting a refund for food that was delivered late, left in the rain, and arrived cold would be straightforward, but apparently not with DoorDash. The refund process was ridiculously long and frustrating, and dealing with customer service was another nightmare. The representative I spoke to was extremely rude and completely unhelpful, making an already bad experience even worse.

Instead of taking responsibility and making things right, the whole process felt like I was being punished for a mistake that wasn’t mine.

I would strongly recommend avoiding DoorDash and using Uber Eats instead. In my experience, Uber Eats is a much better option. There’s no excuse for paying for food only to have it delivered to the wrong house, left in the rain, and handed to you cold, followed by a frustrating refund process and rude customer service.

Save yourself the headache, the wasted money, and the disappointment. DoorDash has lost my trust, and I certainly won’t be rushing back. Absolutely disgraceful service!