It was a relief to start working with DooU on my success in obtaining weight loss and weight management. There is a simple assessment to complete to make sure that this is the correct plan for your he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was smooth, seamless process to obtain a prescription when doctor ignored my need for weight loss as a type 2 diabetic. Source of diabetes is weight and solution is to reduce weight not managing s... Toon meer
Bedrijf heeft geantwoord
Did not provide any real consultation as promised and then suddenly tried sending me pills and charging me without consent
Bedrijf heeft geantwoord
Expérience professionnelle et proactive… je pourrais que donner de bons commentaires pour ce service, c’est ce que que je souhaite faire aujourd’hui. Merci!!!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Contactgegevens
Canada
- doou.ca
4,5
Uitstekend
395 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van DooU
Hi Laura,
Thank you for your feedback! We’re glad to hear that you found our platform easy to navigate. Our aim is to make your experience as simple and intuitive as possible, and it’s great to know that it’s making a difference. We truly appreciate your support and look forward to continuing to provide a seamless experience for you.
Best Regards,
DooU Team
Excellent !
21 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Isabelle,
Thank you so much for your feedback! We’re glad to hear that you had an excellent experience. Your support means a lot to us, and we look forward to continuing to provide you with the best service possible.
We are here for you on every step of your health journey.
Best Regards,
DooU Team
Very unhappy with how complicated they make the renewal process
Very unhappy with how slow this experience is. They ask me questions, I answer quickly, and are always slow to respond. It seems every renewal takes back and for chatting for at least two weeks. They have made near misses with my assessments which I have caught myself. They do not read my renewal questions and instead ask the same questions or try to push higher dosages or more expensive medications on me. It started out great in September and I was impressed but every renewal since has been very tedious and frustrating, mostly because the prescribers don’t read what I write. Getting a hold of an actual human using their chat service is very hard and frustrating. Sent rewenal on Sunday, it’s now Thursday and I still don’t have any answers or the information they have allegedly asked for again. I am very displeased with this service and do not think I’ll be continuing with them after the one year I paid for is up.
15 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Karina,
We sincerely apologize for the frustrating experience you’ve had. We truly value your feedback and are disappointed to hear that our service has not met your expectations.
Please know that our team has been trying to reach out to assist you with the next steps and ensure your renewal is handled correctly. We want to make this right and provide the support you need.
At your convenience, please let us know a good time for our team to reach out by emailing support@doou.ca
, so we can personally walk you through the process and address any concerns. Your experience matters to us, and we are committed to improving it.
Warm regards,
DooU Team.
Antwoord van DooU
Hi Keri,
Thank you for your feedback! We’re glad to hear that you found the experience user-friendly and quick. Our aim is to make sure everything is smooth and efficient for our users, and it’s wonderful to know that our efforts made a positive difference. Your input motivates us to continue improving and providing a seamless experience for everyone.
Best Regards,
DooU Team
Not complete yet
17 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Alison,
We hope you are doing well. We wanted to update you that your assessment has been approved by our healthcare provider, and the prescription has been sent to our partner pharmacy. They have reached out to you and are currently processing your order.
If you have any questions regarding your order or prescription, please contact support@doou.ca.
We’re glad to be part of your health journey and are here to support you every step of the way.
Was quick and thorough with a lot of…
Was quick and thorough with a lot of encouragement and information
16 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi DooU member,
Thank you so much for your feedback! We’re glad to hear that the review was both quick and thorough. Providing detailed information while offering encouragement is something we prioritize, and it’s wonderful to know it made a positive impact. Your kind words motivate us to continue delivering attentive and supportive guidance.
Best Regards,
DooU Team
Extremely disappointed by my…
Extremely disappointed by my experience. Filled out the questionnaire and asked them to send the prescription to my pharmacy, which is my right. They sent it instead to an online pharmacy, which is pricier, without my consent.
Sent them an email on Thursday asking them to send the prescription to my pharmacy. As of Monday, zero reply. Sent them another email on Monday. As of Tuesday, zero reply. ZERO costumer support. Oh and you can't call them, they don't have a phone number.
So now I've paid 45$ and don't have the product. I guess I will be stuck paying more per month via their online pharmacy since they've been silent the whole time.
EDIT: The company reached out after I published this. Seems like my emails were going in their spam folder. This is why they need a phone line. My prescription was successfully sent to my pharmacy after our phone call and I was able to retrieve the product. I'm quite relieved. I will see how it goes for the future and will update my review as needed.
15 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Stephanie,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide.
Please know that your concern is being taken seriously. We wanted to update you that our team has resolved this issue and transferred your prescription to your preferred pharmacy.
Please reach out to support@doou.ca if you have any questions or concerns. We are here to support you on every step of the way.
fast answer
16 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Keith,
Thank you for your feedback! We’re glad to hear that you received a fast response. Providing timely and efficient support is very important to us, and it’s great to know that our efforts made a positive difference for you. We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Best Regards,
DooU Team.
Very fast services
Very fast services. Assesment too!!! I recommand. Je recommande x1000 merci Thanx
15 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Audrey,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our services fast and that the assessment met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Merci beaucoup for your kind words—we’re so glad we could help, and we look forward to supporting you on your journey.
Best Regards,
The DooU Team
Accessible and thorough
5 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Brandi,
Thank you for your feedback. We’re glad to hear that you found our service accessible and thorough. Our aim is to ensure that every interaction is clear, comprehensive, and easy to navigate, and it’s rewarding to know that this effort is recognized. Your comments encourage us to continue maintaining high standards and improving wherever possible.
We are glad to be a part of your journey.
Regards,
DooU Team
Fill my assessment and the same day I got approved and received my discount card. Really professional.
Fast answer.
1 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Shirley,
Thank you so much for your wonderful review! We're so happy to hear that your assessment was completed smoothly and that you were approved and received your discount card all on the same day — that's exactly the fast and efficient experience we work hard to deliver!
Our team is dedicated to making the process as simple and stress-free as possible, so knowing that you felt well taken care of and found the experience professional means the world to us. We truly appreciate your trust and support!
Best Regards,
DooU Team
Antwoord van DooU
Hi Amandine,
Thank you so much for your kind review! We're thrilled to hear that you found our service very efficient — that's exactly the experience we strive to provide for every customer.
We look forward to supporting you on every step of your health journey.
Best Regards
DooU Team
Quick and easy
1 maart 2026
Review zonder uitnodiging
Antwoord van DooU
Hi DooU member,
Thank you so much for your wonderful review! We're so glad to hear that your experience was quick and easy — that's exactly what we aim for with every customer we serve.
We understand how valuable your time is, and we always work hard to make the process as smooth and hassle-free as possible. It's incredibly rewarding to know that we delivered on that promise for you.
Your feedback truly means a lot to us and inspires our team to keep delivering the same great experience to everyone.
Thank you again for taking the time to share your experience with us!
Best Regards,
DooU Team
Very professional and efficient.
Very professional and efficient.
28 februari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Karolane,
Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are absolutely delighted to hear that you found our service professional and efficient.
Providing a seamless and high-quality experience is at the heart of everything we do. It means the world to our entire team to know that our efforts are making a real difference.
We always strive to ensure that every interaction — from start to finish — is handled with the utmost care, attention to detail, and respect for your time. Knowing that we hit the mark for you is incredibly rewarding and motivates us to keep raising the bar.
We are glad to be a part of your weight loss journey.
Best Regards,
DooU Team.
Easy peezy!
26 februari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Daniel,
Thank you so much for your feedback! We are glad to hear that your experience with us has been great. Our goal is always to make things as simple and seamless as possible for our customers, and it’s wonderful to know that we hit the mark for you.
We truly appreciate you taking the time to share your experience, and we look forward to be a part of your health journey.
Best Regards,
The DooU Team.
Hoping this medication is ok for me
Hoping this medication is ok for me. Not talking to a dr concerns me. I want it to be safe.
25 februari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Shelly,
Thank you for sharing your concerns. Your safety is our top priority, and we completely understand wanting guidance from a doctor before starting any medication. Our prescribers review the assessment thoroughly to ensure that every treatment is appropriate and safe for each individual’s health profile.
Please reach out to our support team at support@doou.ca
with your concerns. We’ll be happy to schedule a consultation with a doctor for you and guide you on the next steps.
We are here to support you on every step of the way.
Best Regards,
DooU Team
Antwoord van DooU
Hi Joshua,
Thank you so much for your feedback! We’re glad to hear that you found the process super easy and straightforward. Our goal is always to make things as simple and convenient as possible for our members, so it’s great to know we hit the mark. We appreciate you taking the time to share your experience and look forward to continuing to provide you with seamless service!
Best Regards,
The DooU Team
Everything on time and clear…
Everything on time and clear explanation and support.
20 februari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Fatemeh,
Thank you so much for your kind feedback! We’re thrilled to hear that everything was delivered on time and that our explanations and support were clear and helpful. Our aim is to ensure a smooth and transparent experience for all our members, and it’s wonderful to know that our efforts made a positive impact for you.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you on your journey.
Best Regards,
The DooU Team
Antwoord van DooU
Hi DooU member,
Thank you for your wonderful feedback! We’re glad to hear that you found the process easy, informative, and quick. Our goal is always to make things as simple and clear as possible while providing the support you need, so it’s great to know we were able to deliver that experience for you.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Best Regards,
The DooU Team.
Easy application
Easy application, fast response. I JUST signed up so i will let you know what happens Next 😁
19 februari 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Mandy,
Thank you so much for your feedback! We’re glad to hear that you found the application easy and our response fast. We’re excited to have you on board and look forward to supporting you every step of the way.
Please don’t hesitate to reach out if you have any questions along the way — we’re here for you.
Best Regards,
The DooU Team.
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