It was a relief to start working with DooU on my success in obtaining weight loss and weight management. There is a simple assessment to complete to make sure that this is the correct plan for your he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was smooth, seamless process to obtain a prescription when doctor ignored my need for weight loss as a type 2 diabetic. Source of diabetes is weight and solution is to reduce weight not managing s... Toon meer
Bedrijf heeft geantwoord
Did not provide any real consultation as promised and then suddenly tried sending me pills and charging me without consent
Bedrijf heeft geantwoord
Expérience professionnelle et proactive… je pourrais que donner de bons commentaires pour ce service, c’est ce que que je souhaite faire aujourd’hui. Merci!!!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Contactgegevens
Canada
- doou.ca
4,5
Uitstekend
395 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van DooU
Hi Nove,
Thank you for your kind words! We’re glad to hear you found our team responsive and informative. Your feedback means a lot to us.
We’re always here to help whenever you need us!
Prescription Information
I received an email stating that my prescription was getting ready. However, I was not told the name of the medication, nor the cost.
7 november 2025
Review zonder uitnodiging
Antwoord van DooU
Hi DooU member,
Thank you for your message. We apologize for any confusion. For your prescription, the name of the medication and the cost details should have been included in the approval email.
Please reach out to our support team at support@doou.ca and they will be happy to help you with all of your queries.
We are here to support you on every step of the way.
Antwoord van DooU
Hi Hend,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. At DooU, we strive to make every step of your health journey as smooth and supportive as possible, from helping with prescriptions to providing guidance and assistance whenever needed.
Your feedback motivates our team to continue improving and ensuring that every client receives the attention and care they deserve. If you ever have any questions or need support, please don’t hesitate to reach out to us at support@doou.ca
—we’re always here to help.
It works as long as you are willing to…
It works as long as you are willing to purchase your prescriptions from Pocketpills. If you try to get the prescription to your local pharmacy you get a complete run around and no action. The Pocketpills website is set up as a sole provider. Great if you want to pay the higher medication price and the additional $40.00 shipping.
4 november 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Tracey,
Thank you for your feedback. We wanted to let you know that you can use your local pharmacy with DooU. To transfer your prescriptions, we need your pharmacy details, which are currently missing in your case.
Our team tried reaching out to you but was unable to connect. Please contact us at support@doou.ca
and let us know a convenient time for our team to reach out to you.
We’re here to support you every step of your health journey.
easy to complete the assessment…
easy to complete the assessment questionnaire and quick feedback on a treatment plan.
4 november 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Kathy,
Thank you for sharing your experience! We’re glad to hear that you found the assessment questionnaire easy to complete and that you received quick feedback on your treatment plan.
At DooU, we aim to make the process as simple and efficient as possible while providing personalized support for every step of your health journey. If you have any questions or need further guidance, please don’t hesitate to reach out to us at support@doou.ca.
We appreciate your feedback and look forward to continuing to support you!
After the assessment
After the assessment, I was charged the amount without prior approval, the messages I have received are in the name of another person (Mike), it does not allow me to sign in or create an account to review my case with my personal info, they are supposedly sending my medications to the billing address without confirming if it was my delivery address, I have tried to change the address and it does not allow me, even though my address registered in Doou is correct. It has been a nightmare to try to communicate and stop sending or at least accessing my data, I communicated by chat and a bot told me that they would change my shipping address, but I cannot verify it either and I do not receive any communication. I still do not have any confirmation emails or bills for my card. Lousy service. I want to be reimbursed, it is an extreme mess.
3 november 2025
Review zonder uitnodiging
Antwoord van DooU
Hi DooU member,
We sincerely apologize for the experience you’ve had and completely understand your frustration. This is not the level of service we aim to provide.
It sounds like multiple issues occurred with your account, messaging, billing, and delivery details. We take this very seriously and want to resolve it promptly. Please contact our support team directly at support@doou.ca with your personal details, and we will like to reach out to you via call and resolve all the queries you have regarding your account:
We truly appreciate your patience and want to make this right. Your feedback helps us improve our processes so this doesn’t happen again.
Sincerely,
Very good customer service
I was very impressed with the follow up from DooU regarding my order. They went out of their way to answer my questions and made me feel like a valued customer.
29 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Jennifer,
We’re very sorry to hear about your experience and sincerely apologize for the delays and lack of communication. This is not the standard of service we aim to provide. We truly appreciate your patience and want to resolve this as quickly as possible.
We confirm that your order is in process and will be delivered to you within the next 24 hours. Please let us know a convenient time to reach out to you.
We look forward to speaking with you and hope to restore your confidence in our service.
Was pleasant surprise dad to get note…
Was pleasant surprise dad to get note from. John. Really nice to have someone in your corner. Thankful you stoped delivery for month of. October and renewing it now for. November onward. Again Thank you
29 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Marjorie,
Thank you so much for your kind words! It’s always our goal to be in your corner and make the process as smooth as possible.
We’re glad we could pause your delivery for October and assist with your renewal for November onward. Your feedback truly means a lot, and we look forward to continuing to support you on your journey.
Simple et réponse rapide.
28 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Bonjour Isabelle,
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous avez trouvé notre service simple et que vous avez reçu une réponse rapide. Chez DooU, notre objectif est de rendre chaque étape de votre parcours de santé et de bien-être aussi facile et fluide que possible.
Nous restons toujours disponibles pour répondre à vos questions et vous accompagner dans vos démarches, et nous avons hâte de continuer à vous soutenir à chaque étape.
Très bon service et très rapide pour l'acceptation mais la livraison toujours pas reçu
Très bon service et très rapide pour l'acceptation sauf je suis supposé de recevoir mon colis le 30 oct et il est 20h et toujours rien. Grrrr
28 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Bonjour Jinny,
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que vous avez trouvé notre service rapide et efficace. Chez DooU, nous faisons tout notre possible pour offrir une expérience fluide et agréable à nos membres.
Nous avons hâte de continuer à vous accompagner dans votre parcours de santé et de bien-être, et restons toujours disponibles pour répondre à vos questions ou vous aider si nécessaire.
Fast efficient and available for any…
Fast efficient and available for any questions or concerns.
27 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Claudette,
Thank you for your kind feedback! We’re so glad to hear that you found our service fast, efficient, and helpful for any questions or concerns. At DooU, we strive to provide timely support and make your health and wellness journey as smooth as possible.
We look forward to continuing to support you every step of the way!
So easy to get in touch and stay in…
So easy to get in touch and stay in touch, whether you're a computer geek or a "gotta use a phone" person
26 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Terri,
Thank you so much for your kind words! We’re thrilled to hear that you found it easy to get in touch with us and stay connected, no matter which device you prefer. At DooU, our goal is to make accessing support and guidance as seamless as possible, whether you’re a tech enthusiast or someone who prefers simplicity.
We’re committed to providing a smooth and supportive experience at every step of your health and wellness journey.
Thanks again for your feedback — it means a lot to us!
Antwoord van DooU
Hi Darlene,,
Thank you for your feedback! We understand that starting a new health or weight loss journey can feel uncertain. If you have any questions or would like guidance on next steps, our team is always here to help and provide support.
We’d be happy to walk you through the process so you can feel confident in your choices.
Antwoord van DooU
Hi Maude,
Thank you for your kind feedback! We’re thrilled to hear that you found our platform easy to use and that you’re enjoying our products. At DooU, our goal is to make your health and wellness journey as seamless and supportive as possible
Rapide et efficace
Vous avez été vraiment rapide, et c’est simple pas des millions de choses à remplir comme d’autres sites
23 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Bonjour Melissa,
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que notre service a été rapide et simple à utiliser. Chez DooU, nous faisons de notre mieux pour rendre le processus facile et sans complications pour nos membres.
Nous sommes impatients de continuer à vous accompagner dans votre parcours de santé et de bien-être !
It was quick and easy to get my…
It was quick and easy to get my prescription to start my weight loss journey!
22 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Lourdes,
Thank you for sharing your experience! We’re thrilled to hear that the process to get your prescription was quick and easy. Our goal at DooU is to make starting your weight loss journey as smooth and stress-free as possible, while providing the support you need every step of the way.
We’re excited to continue supporting you on your journey toward your health and wellness goals!
Quick and Efficient
Questions were relatable, service was quick, potential for additional support was granted. Overall great experience so far.
21 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Cheryl,
Thank you for your feedback! We’re glad to hear that the questions were relevant, the service was quick, and that you felt supported. We look forward to continuing to provide you with a great experience on your journey.
I recently came across your promotion…
I recently came across Doou’s promotion. There were some misunderstandings regarding the bill. So I contacted their customer service. They’ve explained me everything very well. After that I got a very positive experience. If you are determined to lose weight. Contact Doou’s customer service. They will explain your everything. Then you can go ahead with your choice.
19 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Diana,
Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion and stress this situation has caused. We completely understand how upsetting this must have been, especially during such a challenging time.
We truly appreciate your trust and feedback, and we are committed to handling this with fairness and care. Our team tried to contact you but was unable to reach you. Please let us know a convenient time for us to connect, or you can reach out to us directly at support@doou.ca
.
We are here to support you.
Antwoord van DooU
Hi Emilie,
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you had a great experience with DooU.
We’re committed to supporting you every step of the way in your health and wellness journey, and your feedback helps us ensure that we’re meeting that goal.
Thank you again for trusting us. We look forward to continuing to support you.
Very user friendly and easy process.
16 oktober 2025
Review zonder uitnodiging
Antwoord van DooU
Hi Sophie,
Thank you for sharing your feedback! We’re so glad to hear that you found the process user-friendly and easy. Making our platform simple and seamless for our members is something we take pride in, and it’s wonderful to know that it made your experience positive.
We’re committed to continuously improving and supporting you every step of the way on your health and wellness journey.
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