I was in a weight loss program through work, and my company has ended it, with no more appts with an NP. I was worried about getting my prescription re-filled, as I’ve had great success on Ozempic to... Toon meer
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Bonjour Le probleme est la demande de confirmation de carte de crédit sans préalablement confirmer le montant a payer avant et confirmer qu'est-ce que je paie. Je nai rien confirmer concernant le n... Toon meer
J'étais perplexe suite à la consultation, mais finalement j'ai reçu une analyse de mon état de santé personnalisé et non un message générique. En moins de 24h j'ai la confirmation que je suis éligible... Toon meer
Bedrijf heeft geantwoord
Super excited to see my weight loss journey. Was very impressed how simple this was yet how the DR took my medical and health needs of utmost importantance. Thorough look at all my health issues. Mic... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Contactgegevens
Canada
- doou.ca
4,4
Uitstekend
555 reviews
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Terrible that you don’t have a customer…
Terrible that you don’t have a customer service department. Terrible that you don’t have contact with the person before approving the order or before the person is able to speak to the doctor.
14 mei 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Nicole,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have timely communication and the opportunity to speak with a healthcare professional before moving forward with treatment.
It was great speaking with you on the call, and as discussed, our doctor will be reaching out to you to go over your treatment plan and address all of your questions regarding your health journey. Please know that we are here to support you every step of the way and are committed to improving your experience with DooU.
Best Regards,
DooU Team
Super experience
Super experience, fast assessment, active Team that work with you throughout all the steps, fast response and assistance!
Excited to be on this journey with DooU !
13 mei 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Melissa,
Thank you so much for your amazing review and kind words! We’re incredibly happy to hear that you had such a positive experience with our team. Providing fast assessments, timely responses, and continuous support throughout every step of the journey is exactly what we strive for, so it truly means a lot to know that this stood out to you.
Our team is dedicated to making the process as smooth, supportive, and stress-free as possible, and we’re so glad you felt supported every step of the way. Your excitement about starting this journey with DooU is wonderful to hear, and we’re honoured to be a part of it with you.
Thank you again for your trust, support, and encouragement. We look forward to continuing to support you throughout your journey and are always here whenever you need assistance!
Best Regards,
DooU Team
Antwoord van DooU
Hi Colleen,
Thank you so much for taking the time to share your experience with us! We’re glad to hear that you found the process simple, convenient, and easy to access. Providing a seamless and user-friendly experience is our aim, so your feedback truly means a lot to our team.
We’re grateful for your support and are so happy that we could make the experience smooth and hassle-free for you.
Best Regards,
DooU Team
STAY FAR AWAY...DO NOT TRUST...HAD TO CANCEL MY CC
I started to apply and did not complete the procedure. However I gave my cc number and was charged right away. Despite it would be impossible for a dr. to review my application I was told that it had been seen. Then 10 minutes later I was asked to finish the application so that my file could be seen by a dr. The responses are AI and I wouldn't recommend this to anyone. Impossible to reason with an AI agent, so I'm going to have to dispute the charge with my CC. Stay the f away from this disreputable company. I had to call my CC company and get a completely new card and dispute the charge. STAY FAR AWAY AND DO NOT TRUST! AI is still trying to contact me, so if you don't want to have the same experience I had DO NOT deal with this company.
I stand by my review 100%. AI even wrote me "Dear Terrible" when they contacted me as the last things I wrote the bot was Terrible Company. Like I said, I had to cancel my CC and the charge was purged by Mastercard when I told them what happened. DooU never refunded me as the card was no longer valid.
3 mei 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Cathy,
We’re sorry to hear about your experience and understand how frustrating this must have felt.
To clarify, your information is reviewed by a licensed healthcare prescriber as part of the assessment process, and not solely by automated systems. In some cases, the assessment may be marked as incomplete if required sections have not been fully submitted, which can affect the prescriber’s ability to complete the review.
Regarding the charge, fees are typically applied when an assessment is initiated, as it triggers the clinical review process.
We confirm that we have cancelled your assessment as per your request.
Please reach out to us at support@doou.ca with a time that is convenient for you, and our support team member will contact you to assist with your queries.
Regards,
DooU Team
Very easy to use this service
Very easy to use this service. Dr is very understanding and knowledge. Highly rrcommended.
6 mei 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Satawan,
Thank you for your kind feedback! We’re glad to hear you found the service easy to use and had a positive experience with the doctor. We truly appreciate your recommendation and support.
Regards,
DooU Team
Shady billing practices
Shady billing practices. Company hides the fact that after 2 months users must pay a subscription fee to continue medication.
2 mei 2026
Review zonder uitnodiging
Antwoord van DooU
Hi DooU member,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand your concerns regarding billing clarity. We aim to be transparent with all costs, including any ongoing subscription requirements, and it’s clear that this was not communicated in a way that met your expectations.
Your feedback is important and will be shared with our team so we can review how this information is presented and improve clarity moving forward.
Please reach out to our support team at support@doou.ca so we can review your account details with you directly and address any specific concerns you may have.
We are here for you on every step of the way.
Best Regards,
DooU Team
Fast and easy
1 mei 2026
Review zonder uitnodiging
Antwoord van DooU
Hi DooU member,
Thank you so much for your feedback!
We’re really happy to hear that you found the process fast and easy. Making things simple, efficient, and stress-free is exactly what we aim for, so it’s great to know we delivered on that for you.
We truly appreciate you taking the time to share your experience. We are here for you on every step of the way.
Best Regards,
DooU Team
Very informative and understanding
Very informative and understanding. Great communication
30 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Brenda,
Thank you so much for your kind feedback!
We’re really glad to hear that you found our team informative and understanding, and that the communication met your expectations. Providing clear, supportive, and timely guidance is something we strive for in every interaction, so it’s great to know that this stood out for you.
We truly appreciate you taking the time to share your experience.
Best Regards,
DooU Team
Tres bon service avec des…
Tres bon service avec des professionnels ☺️
29 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Rebecca,
Merci beaucoup pour votre retour ! 😊
Nous sommes ravis d’apprendre que vous avez apprécié notre service et le professionnalisme de notre équipe. Votre satisfaction est très importante pour nous.
Best Regards,
DooU Team
This company is a sham
This company is a sham. They do not care about your health. There data is filled with inaccuracies (ie they had me weighing 320lbs) and I asked them to correct it. They string you along with plans for "care" in six month buckets but if you don't use them, you still pay. Also, they are an AI chat service. The "Drs" who are generally nurse practitioners string you along too. If you put a request into a chat, don't expect them to follow a conversation and they don't list to your concerns or ask. You can't use your own pharmacy either without complication. They use a delivery service that is $50 more on average than Shopper's Drug Mart. I am so unimpressed, I am canceling and moving on with someone else. DO NOT use this service if you want personalized attention (it's all AI), want a cost effective prescription (its more), want a team that cares about your concerns and follows you file.
26 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Jessica,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Our team did try to get in touch with you but wasn’t able to reach you. We would really like the opportunity to review your concerns in detail and address them properly.
Please contact us at support@doou.ca
with a convenient time for you, and our team will be happy to follow up with you directly.
Best Regards,
DooU Team
Service was good 🩵🩵🩵
27 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Sei,
Thank you so much for your kind feedback.
We’re really happy to hear that you had a good experience with our service. Our team's aim is to make the process as smooth, supportive, and efficient as possible, so it truly means a lot to know we met your expectations.
We appreciate you taking the time to share your review, and we’re always here if you need any support.
Best Regards,
DooU Team
Serious process
I just finished my process to get Ozempic. First, I had a professional processus, from getting all the information of my goal, my medical profile, and exchange with a doctor to see if it’s good, safe and possible for me with my medical historic. The processus was serious, methodical and easy going.
27 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Patrick,
Thank you so much for sharing your experience!
We’re really glad to hear that your journey to starting Ozempic felt smooth, professional, and well-supported. Our goal is always to ensure a careful and thorough process—reviewing each patient’s goals, medical history, and suitability through a detailed clinical assessment.
It’s great to know you found the process both methodical and easy to follow while still feeling confident that your health and safety were being prioritized.
We truly appreciate your feedback and wish you all the best as you begin your journey.
Best Regards,
DooU Team
Takes way too long
Takes way too long. Impossible to reach customer service.
27 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Elaine,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating delays and difficulty reaching customer service can be. This is not the experience we aim to provide. Please reach out to support@doou.ca
with a time that is convenient for you, and our support team will get in touch with you to discuss any questions or concerns you may have.
Best Regards,
DooU Team
Super excited to see my weight loss…
Super excited to see my weight loss journey. Was very impressed how simple this was yet how the DR took my medical and health needs of utmost importantance. Thorough look at all my health issues. Micro dosing rather than full dosage as to minimize interactions and side effects. Super quick approval time. Thankyou
24 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Andrea,
Thank you so much for sharing your experience!
We’re really glad to hear that you’re excited to start your weight loss journey. It’s great to know that the process felt simple and that our clinician was able to take a thorough and careful approach to your medical and health history.
Personalized care is very important to us, including considering factors like dosing strategies to help minimize side effects while supporting safe and sustainable progress. We’re also happy to hear that your approval process was quick and smooth.
We truly appreciate your kind words and trust in us. Wishing you continued success on your journey ahead, and we’re here to support you anytime you need us.
Best Regards,
DooU Team
I came accross with this company in Google
I came accross with this company in Google,in 3 days I got my Mounjaro.They work with Pocketpill pharmacy and a private courrier.
I am very happy about the service,highly recommend them.Thank you Doou!
23 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Sonia,
Thank you so much for taking the time to share your experience.
We’re really glad to hear that your order for Mounjaro was delivered quickly and that the process was smooth for you. Providing a fast, reliable, and seamless experience is exactly what we aim for, and it’s great to know our partnership with Pocketpills pharmacy and our courier service met your expectations.
Your recommendation means a lot to the team at DooU, and we truly appreciate your support.
Thank you again for choosing us and for sharing your feedback.
Best Regards,
DooU Team
Super easy form to fill out and very…
Super easy form to fill out and very well informed on the product.
24 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Dale,
Thank you so much for your wonderful feedback! We are thrilled to hear that you found our process straightforward and the
information provided helpful.
At DooU, we aim to combine a seamless digital experience with the high-quality clinical guidance our patients deserve. Ensuring you feel well-informed about your medication is one of our top priorities, and we’re glad we could make the process easy for you.
We look forward to continuing to support your health and wellness journey!
Best Regards,
DooU Team
Really fast and reasy self experience
Really fast and reasy self experience
23 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Tiago,
Thank you so much for your kind words! We are thrilled to hear that you found our process to be fast and easy. At DooU, we strive to remove the traditional hurdles of clinic visits by creating a seamless, user-friendly experience for all our patients. Knowing that we met that goal for you is incredibly rewarding for our entire team.
Best Regards,
DooU Team.
Waiting for appointment
22 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Pam,
We’re sorry to hear that you’re still waiting for your appointment.
Our team did attempt to reach you, but were unable to connect. Please email support@doou.ca
with a time that works best for you, and our team will arrange to connect with you and assist with your query as soon as possible.
Best Regards,
DooU Team
Very good and fast
21 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Entreposage,
Thank you so much for your kind feedback! We’re really glad to hear that you found the service very good and fast.
Providing a smooth, efficient, and timely experience is something we consistently strive for, so it’s wonderful to know we met your expectations. Your support and positive words mean a lot to our team and motivate us to keep improving.
We’re always here to help. We truly appreciate you taking the time to share your experience and look forward to supporting you in your health journey.
Best Regards,
DooU Team
Very smooth and efficient process
17 april 2026
Review zonder uitnodiging
Antwoord van DooU
Hi Pax,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you found the process very smooth and efficient.
We aim to make every step as simple and seamless as possible, so it’s great to know that your experience reflected that. Your kind words mean a lot to our team and help reinforce the effort we put into providing a reliable and user-friendly service.
We’re always happy to help. We truly appreciate your trust and look forward to continuing to support you.
Best Regards,
DooU Team
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