Company has great communication skills and customer /patientsupport. My only thing is I’m just not sure how to re-order without going through the consult again. Additionally, I wish there was not a pr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Received my first pen today. The information provided by MedExpress Canada before it arrived was very helpful. First use of the pen was very straightforward. Two thumbs up
Bedrijf heeft geantwoord
I have used Ozempic previously and was knowledgeable and had great results but had to stop because of cost. Maintained weight loss for 7 months but just saw slow gain over past 4. I saw ad on F... Toon meer
Bedrijf heeft geantwoord
The process was easily understood, the promptness was excellent and the delivery was very quick. All the information is extremely helpful and I feel completely supported. No guess work needed. I am so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Geschreven door het bedrijf
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Contactgegevens
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,5
Uitstekend
301 reviews
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Great service
Always very efficient, encouraging and giving new advice and tips. Appreciate the great service!
13 mei 2026
Antwoord van MedExpress Canada
Hello Pamela,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and are pleased that you’ve been happy with the support provided by our team.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Is there 0 stars?
Is there 0 stars? No answer when you call, hung up on twice after being on hold for 2 1/2 hours. 1st order lost by purolator and sent to quebec. Was shipped from Hamilton, Ontario to Toronto, Ontario. Tried to call, kept getting an AI response saying the product is fine, even though they said the product is good for 48 hours. 3 days in the road, not acceptable.
Finally got thru to a customer service rep on the third try after 45 minutes to say that it was refundable. Want the product for pick up at a local pharmacy, which they said I had to reorder, then they hung up and did nothing again. Find a reputable company, it’s definitely not this one
24 juni 2026
Review zonder uitnodiging
Received my first pen today
Received my first pen today. The information provided by MedExpress Canada before it arrived was very helpful. First use of the pen was very straightforward. Two thumbs up
24 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Hello Irvin,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and are pleased that you’ve been happy with the support provided by our team.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Antwoord van MedExpress Canada
Hello Michelle,
Thank you for your feedback. We’re delighted to hear that you had a great experience with us.
We truly appreciate you sharing your experience, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
The delivery was fast a discrete
The delivery was fast a discrete , i did my firs injection today, i have a supply for a month, please email me a
remainder with the new refill.
Thank you
Best regards
25 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Hello Simona,
Thank you for taking the time to share your feedback. We’re really pleased to hear your delivery arrived quickly and discreetly.
We’d be happy to support you with refill reminders, and we look forward to continuing to be here for you throughout your journey with us!
Warm regards,
The MedExpress Team
I did have trouble trying to find a way…
I did have trouble trying to find a way to call to ask about getting on the generic brand. After I spoke to someone, everything was seamless!
4 mei 2026
Antwoord van MedExpress Canada
Hello Sharon,
Thank you for taking the time to share your feedback.
We’re sorry to hear you experienced difficulty finding a way to contact us initially, but we’re really pleased that once you spoke with our team, everything went smoothly.
It’s great to know the process felt seamless afterwards, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always happy to help!
Warm regards,
The MedExpress Team
Very good communication
Very good communication, very good price
24 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Hello,
Thank you for your kind feedback. We’re pleased to hear you’ve been happy with the support from our team.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
Easy to deal with and reasonably priced.
6 mei 2026
Antwoord van MedExpress Canada
Thank you so much for sharing your feedback with us. We are thrilled to hear that you found our service easy to use and reasonably priced. We truly appreciate your business and are committed to continuing to provide you with excellent service. If you have any questions or need any assistance, please don’t hesitate to reach out to us anytime.
My experience with you to date is very…
My experience with you to date is very good but...this medication is doing nothing at all???? Weight 158... frustrated 🥴
23 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you for your review. We're so glad to hear that your experience with us has been positive so far. We understand how frustrating it can be when you're not yet seeing the results you were hoping for, especially at the start of treatment, but please know that our clinical team is here to support you every step of the way. A member of our team has reached out to you by email to address your concerns and answer any questions you may have. ☺️
Online ordering process was easy
Online ordering process was easy . Delivery was well communicated, convenient and fast . Service agent Erik Kaila was great , with fast responses and accurate information
22 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you for your wonderful feedback. We're thrilled to hear that your experience was easy, convenient, and efficient. Providing prompt responses and a seamless experience is always our goal, so it's great to know we met your expectations. We truly appreciate your support and look forward to serving you again with the same high level of care and service. ☺️
Slow and Unhelpful Service. Order not delivered after a week.
My order is still awaiting dispatch after a “clinician” has approved my order that I made over a week ago. Customer service is very slow and pretty unhelpful. Will not be reordering. My friend used Kinro Health and had her prescription approved the same day and got the medication the very next day AND it was $30 cheaper.
22 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you for sharing your experience. We're sorry to hear that your experience has been disappointing, and we completely understand how frustrating it can be when you're waiting for an update on your medication.
We'd really like the opportunity to look into this and see how we can help, but unfortunately there isn't enough information in your review for us to identify your account. Please reach out to our Customer Care team by phone (877-627-9380) or email (care.ca@medexpress.co) and we'll be happy to investigate further and do our best to get this resolved for you. ☺️
Company has great communication skills…
Company has great communication skills and customer /patientsupport. My only thing is I’m just not sure how to re-order without going through the consult again. Additionally, I wish there was not a program fee every single time. This was not made clear from the onset which definitely changes the bottom line.
6 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Hello!
Thank you very much for sharing your feedback about re-ordering and the program fee.
We understand that repeating the consultation may feel unnecessary, but as a telehealth medical company, it is very important that you provide monthly updates. This allows our clinicians to conduct a thorough examination and offer the best possible medical support with your health as our main priority.
We completely understand your concerns about clarity and how the program fee affects your overall costs. To help with this, please note that our website provides clear information about the fee both during the ordering process and in our FAQs (https://www.medexpress.co/ca/faq):
"What is the program fee?
We charge a program fee alongside the treatment costs. It covers: a review of your consultation by one of our licensed Canadian clinicians to ensure your treatment is safe and effective, issuing your prescription, and ongoing support and guidance from our customer support and clinical teams throughout your treatment."
We are continuously working to improve our processes to make everything more transparent and to make re-ordering easier for our valued customers.
Thank you again for your time and thoughtful review!
Quick service
Quick service. Thorough information. Easy to understand.
10 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Hello there!
We appreciate your positive feedback on our service and information. We are glad it was clear.
Thank you for your time and review!
Excellent experience 🌟
Excellent experience 🌟
This is the first time I have used MedExpress and I will definitely be using them again. Service was excellent, delivery was really quick and the support and information provided is amazing. Thank you
18 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Hello there!
We are so happy to hear about your excellent experience with us! We appreciate your kind words about our service, quick delivery, and helpful support. Thank you for choosing us!
Your time and review are greatly appreciated!
Antwoord van MedExpress Canada
Thank you so much for sharing your feedback with us. We’re sorry for the delay in getting back to you and any inconvenience this may have caused. Please know that we are committed to improving your experience, and a member of our team has reached out to you by email to provide the support you need. We truly appreciate the chance to assist you and value your trust. We look forward to offering you an even better experience moving forward.
The process was easily understood
The process was easily understood, the promptness was excellent and the delivery was very quick. All the information is extremely helpful and I feel completely supported. No guess work needed. I am so grateful and excited to get healthier with all this help and advice. Thank you!
17 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you so much for your wonderful feedback! We're delighted to hear that the process was easy and that you felt confident and guided throughout your journey. We truly appreciate you choosing us and are here to support you every step of the way.
The process was very easy to go thru…
The process was very easy to go thru and shipping was fast and came a day early haven't had any issues so far.
The instructions were very clear for prep and using the medication.
17 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you for your thoughtful review! We're glad to hear the process was easy, shipping was fast, and that your order arrived early without any issues. It's also great to know the instructions were clear and helpful for your medication. We appreciate your feedback and look forward to continuing to support you. ☺️
Everything was easy and straight…
Everything was easy and straight forward.
15 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you for your feedback! We're pleased to hear that everything went smoothly and was easy to navigate. Your satisfaction means a lot to us, and we appreciate you choosing us for your care. 💙
Very quick response time
30 april 2026
Antwoord van MedExpress Canada
Thank you for your feedback! We're delighted to hear that you were pleased with our quick response time. Providing timely and attentive support is a top priority for our team, and we appreciate you taking the time to share your experience.
Very easy to follow instructions
Very easy to follow instructions
Fast service
19 juni 2026
Review zonder uitnodiging
Antwoord van MedExpress Canada
Thank you for your kind review! We're delighted to hear that you found our instructions easy to follow and our service fast and efficient. We appreciate your feedback and look forward to supporting you throughout your journey.
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