Downtown Dolly  Reviews 

Communication and customer service is absolutely awful. Numerous WhatsApp and emails have been ignored for weeks. Whilst I understand you have families etc so have we all and other staff need to be put in place to cover this. When my order arrived both items were awful. I ordered and dress and a cardigan both advertised as cashmere, both are awful, cheap, synthetic material, both have Chinese labels stating they are acrylic. Very disappointed.

The smallest bag I’ve ever owned! Just found the same bag on Etsy at a more reasonable price for same item!

Ordered 11th December 2021, still nothing and it’s now the 19/01/2022.
Messaged on WhatsApp ignored. Emailed in had a reply (this was 22/23 December 2021)
Text to say been sent on 5th January 2022 and still nothing.

Emailed in again, no reply.

Will be contacting my bank to get this reimbursed.
Avoid.

Seeing as now downtown dolly has replied, I’m updating where it’s at so far:

Reply of review received 27/01/2022 blaming covid etc, seems to be the only answer they give to all their reviews. They are assuming I have received this dress, which still has NOT turned up. How can I send it back for a refund when the item has NOT been received?!!!! They really don’t read reviews do they?
I have opened a goods dispute with my bank to try and reclaim my lost money.

Don’t waste your time with this shop, goods don’t turn up, customer services is absolutely dismal.

AVOID AT ALL COSTS.

Update 03/03/2022:
Had a text from this so called company asking why MY money had been charged back to me. My bank investigated the issue and claimed MY money back. Goods never arrived, ordered same item elsewhere which arrived.

After months of being ignored I gave up and opened a dispute with the bank and gave all the photographic evidence. They closed the investigation a couple of days ago with MY money being refunded for no show of item.

Find it absolutely rude for this company to text to why MY money had been refunded when I told them I will be contacting my bank. Months of waiting and nothing.

AVOID AVOID AVOID

You are asking me to review something I haven’t received yet

Due to the Christmas period my order took a while to arrive and due to Royal Mail taking forever to deliver it. But customer service was amazing and she helped me so much the jacket was perfect

These socks area absolutely amazing, they are the comfiest socks I have ever worn, they are a definite must have, had a few issues with late delivery but obviously this is out of the hands of the seller and they were responsive to my messages and concerns.
Many thanks

Sadly, Royal Mail lost my item, but after contacting the shop via Facebook they sent a replacement and it arrived a couple of days later. Thank you.

Ordered boots a month ago and still not arrived. Communication dreadful and have asked for a full refund but no response.

Absolute Rubbish SAVE YOUR MONEY! Absolutely Ripped off! I brought 3 SO CALLED CASHMERE Jumpers all the same size.. They we’re all different size’s and FAR FROM CASHMERE
NO Tags/Sizes on clothing
THEY MUST ORDER FROM CHINA AS CHINESE WRITING ON THE OUTER PACKAGING! THIS IS WHY IT TAKES SO LONG FOR DELIVERY!
DONT BE RIPPED OFF BY THIS COMPANY!!
**YOU DEFINITELY WON'T SEE ME BACK BUYING YOUR FAKE GOODS
ALL 3 JUMPERS WENT TO THE CHARITY SHOP**

Poor quality and thus unusable goods. Not as advertised. Very disappointed. Already set aside for recycling.

Excellent service and beautiful item will definitely order again. Thank you.

Lovely product and very helpful and responsive. Royal Mail delivery delays at Christmas are outside the control of the seller - so although they were delayed, still very happy with product and service. Many thanks.

Lack of information of delivery and in the end missed the Christmas date I was expecting meaning I had to make apologies on Xmas morning for a lack of a gift .

I placed my order for a pair of shoes and a pair of boots on 27th November 2021. Shoes arrived 22nd December 2021 and to date, 1st January 2022 boots have still not arrived.

Had to wait a few days but we’ll worth the wait and good value for the price paid

VERY poor communication, no apology for items missing or explanation as to why. STILL haven’t had any communication as to what’s going on?
I would like a full refund

Lovely soft socks, that were packaged so nicely. Thanks so much, I love them.

I placed an order with this company on 1st December which I have still not received (it's now 29th) I have sent umpteen messages to Louise but have had no reply.

Absolutely discussing customer service, avoid at all cost.

I checked with Louise before ordering “cashmere “ socks that they were actually cashmere. When they arrived they were made of only 35% wool, 36% polyester and 29% cotton
When I got in touch their response was apologetic and suggested I was sent the wrong item in error. I posted them back and sent photos of proof of postage. They were signed for on. 17 December and I emailed them twice regarding the return. I was reimbursed on 29 December