One star is to kind for this absolutely terrible company. Unfortunately we have to go through them each month to pay our electric bill. Every month is something else. Today the site repeatedly stated... Toon meer
Bedrijf heeft geantwoord
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Since 2021, the economy has been horrible, and I have been struggling ever since. Many companies have started charging fees to pay bills, and doxo is a safe, reliable, and dependable alternative to m... Toon meer
Bedrijf heeft geantwoord
Very friendly outgoing & willing to help get my issue taken care of in a timely manner. Tonya was very efficient making sure everything was correct and completed. Thank you Tonya you made this trans... Toon meer
Bedrijf heeft geantwoord
It’s an efficient way to pay bills, especially since outgoing mail is stolen from our mailboxes. I am just soooooo tried of dealing with theives. My identity was stolen this year. Welcome to the ste... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pay more than 120,000 billers, use any form of payment, and get free reminders so you never forget to pay a bill. doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
Contactgegevens
855 106th Ave NE, Suite 100, 98004, Bellevue, Verenigde Staten
- (206) 319-0097
- customersupport@doxo.com
- doxo.com
3,8
Goed
764 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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I feel like Doxo is a scam
I feel like Doxo is a scam. I needed to pay a toll through GoodToGo Washington and did an internet search. I wasn't paying enough attention and Doxo was the first thing that showed up in the search. I clicked on that link rather than GoodToGo's web page. I thought maybe GoodToGo uses a third party vendor for processing payment and was using Doxo for that purpose. I set up an account with Doxo to issue the payment to GoodToGo. I made the payment with Doxo, which indicated that I could not schedule delivery of my payment until 10 days after my request went through with Doxo. Doxo withdrew the payment through my credit card on the day I submitted the request for payment to go though 10 days after submission. Doxo indicated on the site that delivery of the payment could not happen until the specified time. Doxo indicated that the money was delivered on the specified date, again 10 days after they charged my CC. It is now 4 business days after Doxo allegedly paid my bill and GoodToGo has indicated they have not yet received payment. I am perplexed as to why my payment has yet to process by GoodToGo given the length of time that has transpired from when my CC was charged and allegedly the payment was supposed to be delivered and processed.
There is no reason GoodToGo should not have received payment by now. I wish I could just have Doxo return my funds and I could pay GoodToGo directly now that I know how to do that, but I have already communicated with people from Doxo online and I have no faith that anything would go correctly, so I am writing this off as a loss and paying to GoodToGo twice.
10 november 2025
Review zonder uitnodiging
Antwoord van doxo
Hi John,
We appreciate you bringing your concern to us. To clarify, doxo is an independent bill-pay service and is not affiliated with GoodToGo or the State of Washington DOT. This is clearly stated throughout the payment process. doxo remits the payment to the biller of choice and the biller then posts the payment into their system. Depending on the biller, there is sometimes a slight delay with posting the payment to the account. We understand how this delay can feel especially concerning when you’re trying to resolve a time-sensitive toll payment.
We’d really like the opportunity to look into your specific payment, confirm its delivery status, and help clarify any other questions you might have. We don’t have a record of you reaching out to our Support Team and we would like to make sure you receive the support you need. Please reach out to us at 855-791-9986 with your payment details, and we will review this urgently.
Thank you again for bringing this to our attention. We hope to hear from you soon!
Sincerely,
doxo User Support
Antwoord van doxo
Hi Denise,
Thank you for sharing your feedback! We’re glad to hear you found the site easy to use. Keeping things simple and straightforward is always our goal, and we appreciate you choosing doxo. Remember, you can always visit doxoBILLS to add or manage your billers here: https://www.doxo.com/u/bills
If there’s ever anything more we can do to improve your experience, we’re here to help!
Sincerely,
doxo User Support
Everyone was very friendly and…
Everyone was very friendly and knowledgeable.
20 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Kay,
Thank you so much for the kind review! We’re happy to hear your experience with our Support was helpful.
If you haven’t already - check out doxoPLUS! doxoPLUS provides a comprehensive package of tools to manage and protect paying bills, with premium features including $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection: https://www.doxo.com/w/personal/doxoplus/
If you ever need anything in the future, please don’t hesitate to reach back out - We’re happy to help!
Sincerely,
doxo User Support
So easy making various
So easy making various, regular payments to vendors.
6 november 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Carol,
We’re so glad to hear you’ve had a smooth experience! Thanks for trusting doxo to handle your payments securely and deliver on time. With doxo, you can manage all your bills in one place and stay on top of due dates with ease. If you haven’t already, link your bank account for access to FREE payment delivery: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/
We appreciate you sharing your feedback,
doxo User Support
Avoid using doxoBills
If you can avoid using doxoBills, avoid it!! Their website is so elementary. I can't make a simple change or payment.
12 november 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Daniel,
Thanks for taking the time to share your feedback. We’re sorry to hear you had a frustrating experience while trying to make changes or submit a payment. doxo securely remits thousands of payments every day, and we want to make sure the process is smooth and reliable for you as well.
If you’re still having trouble, our User Support Team is here to help and can walk you through any issues step-by-step. Please don’t hesitate to reach out so we can get everything working properly for you: https://www.doxo.com/w/user-support/
Thank you again for letting us know,
doxo User Support
Why pay $5.99 a month for what your…
Why pay $5.99 a month for what your bank will do for free?
6 november 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Carolyn,
We appreciate you giving us the opportunity to explain the benefits of using doxo! doxoPLUS subscriptions offer more than a typical bank bill pay function. With doxoPLUS, payments are free with your bank account and most debit cards. It also includes other important bill pay protections: up to $1M in identity theft protection, coverage for late and overdraft fees, and Credit score monitoring - features designed to give you added peace of mind and security while managing your bills. You can read more about the benefits of doxoPLUS here: https://www.doxo.com/u/doxoplus
Don’t hesitate to reach out if you have more questions! Our Support Team is here to help.
Sincerely,
doxo User Support
I just wish it would go through faster
I just wish that the payment will go through faster cuz.It comes out of my account fast but it doesn't get there fast enough.
30 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Shannon,
Thanks for sharing your feedback! We understand how important it is for payments to arrive quickly. While the withdrawal from your account can happen quickly, the delivery time depends on how your biller receives payments and your payment method.
If your biller is not enrolled in our “Fast Delivery” program, let them know they can speed up payments by enrolling directly on doxo’s payment network - doxoDIRECT. Any biller can join doxo for free and benefit from electronic payment delivery.
As always, our Support Team is happy to assist if you ever need us: https://www.doxo.com/w/user-support/
Sincerely,
doxo User Support
Antwoord van doxo
Hi Michael,
Thank you for your kind review! We’re happy that you find doxo easy to use. With doxo, you can manage all your bills in one secure place, organize due dates, and track payment progress.
To make things even easier, you can link your bank account for free bill payments—reducing fees while keeping everything in one convenient platform. Learn how here: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/
Sincerely,
doxo User Support
Antwoord van doxo
Hi Steven, thanks for sharing your feedback! We’re always working to make doxo faster and easier to use. For the quickest payment experience, we recommend linking your bank account to your doxo Wallet - this not only speeds up processing but also lets you pay without fees! You can connect to your Wallet here: https://www.doxo.com/u/wallet
We appreciate you using doxo and hope this helps make your next payment even smoother. Feel free to reach out to our friendly User Support team if you need any assistance.
Sincerely,
doxo User Support
Antwoord van doxo
Hi Robert! Thank you for sharing your experience. We’re glad to hear doxo has been efficient, fast, and trustworthy for you. We appreciate you choosing us to help manage your payments and look forward to keeping things just as smooth every time. Let us know if you ever need anything!
Do not use doxo!!! They're thieves.
Do not use doxo! They refused to give me my money back.So three hundred dollars disappeared, because when I gave them the money to pay for my verizon bill, it went to the wrong account.Because of typo of one number verizon, refunded the money to the original payment method, which would have been doxo. I called them to talk to them.And the customer service and they told me that they don't have the money and they don't have any way to refund me that money.They don't have the option to do it.Then, they went and charged me for the membership.Even though I was on the phone talking to the guy to cancel it, they still charge me. It's a scam.I wrote a review on google, and they immediately tried to get me to change it.
28 augustus 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Joe,
Thank you for taking the time to share your concerns. We appreciate the opportunity to look further into this for you. Your doxoPLUS subscription was canceled on 9/2/25 when you requested that it be canceled. doxo has not yet received a refund from Verizon, however, a member of our team will be reaching out to you to assist in contacting Verizon again to obtain the status of the refund.
We look forward to working with you to resolve this. If you prefer, don’t hesitate to reach out at a time that works best for you: https://www.doxo.com/w/user-support/
Sincerely,
doxo User Support
Antwoord van doxo
Hi Claude! We’re so glad to hear doxo helps you save time. That’s exactly what we aim for — making it easier to manage all your bills and payments in one convenient, secure place. Thanks for sharing your feedback!
Sincerely,
doxo User Support
It didn't take the 1st time so check on it before thinking all is good, woprking well now.
Like this , better than using the mail system. This way I can check to make sure it was processed.
22 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Robert! Thank you for sharing your experience. We’re glad to hear everything is working well now and that you find doxo more convenient than mailing payments. For future payments, remember that you can always view your Payment Status page after submitting a payment and receive an email receipt with a link to that page. This helps you confirm that your payment was successfully processed.
You can also reach out to our friendly Support Team anytime here: https://www.doxo.com/w/user-support/
Sincerely,
doxo User Support
Great service
Great service. I'm very happy with Doxo
Thank you.
29 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Euriel! Thank you so much for taking the time to share your positive feedback. We’re thrilled to hear that you’re happy with our service. Your support means a lot to us! Be sure to check out all of doxo’s features- simply link your bank account to your doxo Wallet to activate FREE payments to any of your billers. You can connect to your wallet here: https://www.doxo.com/u/wallet
Antwoord van doxo
Hi there, thanks so much for the great review! With doxo, managing all your bills in one secure place makes staying on top of payments simple and stress-free. Don't forget you can pay any of your billers for FREE when you link your bank account to your Wallet. You can connect to your wallet here: https://www.doxo.com/u/wallet
Sincerely,
doxo User Support
Trustworthy - timely payment
Thanks for another hassle free payment from afar
15 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi John,
We’re so glad to hear you’ve had another smooth experience! Thanks for trusting doxo to handle your payments securely and on time. With doxo, you can manage all your bills in one place and stay on top of due dates with ease.
If you haven’t already, activate free payment options when you link a bank account! Learn how here: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/
Sincerely,
doxo User Support
thank you for the help
1 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Candi,
We’re so glad we could help! Thanks for taking a moment to share your experience. With doxo, you can manage and track all your bills in one secure place — making payments simpler every time. Don’t hesitate to reach out to our Support Team is you ever need assistance!
Sincerely,
doxo User Support
Antwoord van doxo
Hi Kevin,
We love hearing that your experience was easy and quick! Your recommendation means a lot to us — it’s one of the kindest compliments we can receive. Thank you for sharing doxo with others and for being part of our community that makes bill paying simpler and more secure for everyone.
Our Support Team is here for you if you ever need us: https://www.doxo.com/w/user-support/
Sincerely,
doxo User Support
great service
Never had a problem, Great service by all. I will use again
2 oktober 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Barb,
We appreciate your kind feedback! It’s great to hear that you’ve had a consistently positive experience with doxo. You can continue to manage, organize, and track all your bills in one secure place by visiting https://www.doxo.com/u/bills.
If you ever need us, please don’t hesitate to reach out to our User Support team- We’d be happy to help! https://www.doxo.com/w/user-support/
Sincerely,
doxo User Support
What made my experience great was that…
What made my experience great was that I can make down payments early and still pay my bills on time.
30 september 2025
Review zonder uitnodiging
Antwoord van doxo
Hi Jonathan,
We’re happy to hear that doxo’s flexibility works well for you! Being able to schedule payments early and stay on track is exactly what we aim to provide.
doxo also provides a FREE way to pay any bill: simply link your bank account to your doxo Wallet to activate FREE payments to any of your billers. You can connect to your wallet here : https://www.doxo.com/u/wallet
Sincerely,
doxo User Support
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