Dragonpass Reviews 283

I was pleasantly surprised to have gained dragonpass membership from having used my Mastercard to purchase international internal flights. I was able to easily redeem to lounge visits. The process to register, activate the membership and redeem lounge access was seamless and smooth. Thank you

First time visitor.
Enjoyable
Only criticism after guests have left tables aren't cleared and cleaned immediately

Great reception,limited food variety the cake served was not fresh. Hygienist not responding in time as there was a number of dirty tables after the guest have left.

Very good. Thank you

Wonderfull experience.! Relax, eat healthy, focus on your work without passengers distructions.!

Food and service was good, the only complaint will be that the reception staff does not know the entrance limitations and or procedure for allowing clients, poorly trained or knowledgeable which add to the frustration of entrance to what is suppose to be an enjoyable experience

So relaxing in the lounge and enjoying the nice food and drinks.

Uluslararası operasyonları yönetmek çok kolay bir iş değil bu yüzden Dragonpass şirketini tebrik ediyorum ama lounge ve hizmet kalitesi olarak İstanbul Havalimanındaki thy lounge kalitesini yakalamasını arzu ederdim

Recently used the power lounge at Haneda airport on the airside. Generally a positive experience. Location is great, just after the immigration. Amenities are new and easy to use. Can make it better with a larger choice of food selection. Otherwise, it is good.

Signing into the app at the airport lounge did not work. Dragon pass insisted n sending a verification code to my cell phone which I could not receive because I did not have cellular service, only wifi. Therefor couldn’t get into the lounge. Later asked “customer service” why they couldn’t send the verification code to my email address which is registered in my account along with my cell number.
They sent me a copy of “ frequently asked questions” which was totally useless. Contacted them again but crickets after that. Terrible customer service

The food buffet, service and conducive environment for travellers having a resting place before embarking on their trip

Quality of food is poor in most places.
(Bru is ok, Ams is poor).
Often there is a long queue, sometimes even impossible to get in.
I used the lounges 30 times last year and will not renew the license.

Access to most Lounges

Whenever I try to access the airport lounge with Dragon pass, I was always told that the lounge is either full or booked for incoming airline...

I would also appreciate if Dragon pass can consider to allow member to bring a guest.

Thank you!

Have used the lounges during international airtravel. Have appreciated the chance to sit down, catch up with some work and other communication and get to enjoy healthy food and drink,

Experience Plaza Premium First at Hong Kong International Airport. They had a good selection of food, spirits, juices, drinks, coffee, and rea.

Very limited number of countries, and lounges within those countries, where my Dragonpass is accepted. In Manila, it was only Marhaba lounge (T3), which is very small, offering a limited range of food and beverage. Not worth the trip to the obscure, remote, token corner of the airline lounge floor of terminal 3 in NAIA. The experience was both humiliating and unpleasurable. Makes one wonder: What's the point?

Very good! Absent problem.

This dragon pass even has a massage location in the airport in Singapore. Well done. Would be great if the massage could be longer as 30 min is not long enough.

The Dragon Pass lounge at the Beijing Capital International Airport is pathetic. Firstly, there is no sign or direction to the lounge. Is hidden at a secluded area. Secondly, the lounge is so small that most passengers are turned away unless you want to help yourself with the plastic chairs they provided. Lastly, they only served instant noodles and porridge. Some cheap tidbits and drinks. Worst I ever encountered.