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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change t... Toon meer

Beoordeeld met 4 van de 5 sterren

Offers wide selection of lounges at different airports worldwide. However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a speci... Toon meer

Beoordeeld met 3 van de 5 sterren

We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it... Toon meer

Beoordeeld met 5 van de 5 sterren

Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

278 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 63% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Ease of use

Ease of use

Points to consider for improvemnets
- limit occupancy rate
- consider offering special rate for family members without Dragon pass
- speed of food - to vary

9 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Limited into 2 people only

Even though it said can be used for more than 2 people and use the lounge entitlements, the guy in the front desk limited our entry into 2 people, even though i have 12 lounge entitlements.

It sucks!!!

5 januari 2026
Review zonder uitnodiging
Logo Dragonpass

Antwoord van Dragonpass

Thank you for taking the time to share your experience. We're sorry to hear about the inconvenience you faced with your lounge entitlements.

To help us address this fully, we’ve asked for some additional information via Trustpilot so we can contact you directly and gain a clearer understanding of the circumstances.

We’d like to review what happened and work towards a fair resolution.

Kind regards,
Dragonpass Customer Experience Team

Beoordeeld met 4 van de 5 sterren

Very good experience at Plaza Premium via DragonPass

We had a very good experience at the Plaza Premium Lounge using DragonPass. The access was smooth, the food and beverages good even though the place was crowded. The staff were cordial and efficient with making sure that the food was available and the tables cleared up so that patrons could find some space in the crowded area.

29 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Visited the Austrian business lounge…

Visited the Austrian business lounge after the custom clearance. The lounge was quite quiet at 8am and nice to have warm food. We ordered apple strudel and melange. The drinks also covered wine and beers.

30 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I visited the Aspire Lounge at Perth…

I visited the Aspire Lounge at Perth International Airport, as I have many times before. It has great views of the Airfield and is usually reasonably quiet.
Service was good and I enjoyed a pre-flight glass of sparkling wine. Unfortunately, however, the Barista coffee machine was broken and the selection of hot food was not to the usual high standard.
That said, it was still a more pleasant way to spend the time waiting for the delayed flight, than sitting at the Gate.

29 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Global access

Although the lounges in the various airports varies in quality and amenities, generally we are very satisfied on the access to the longest afforded to us via dragon pass.

It allowed us to relax before our flights and to freshen up during transit times and take a shower to refreshen up.

29 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

28 December 25.

28 December 25.
Visited SATS in T3 with family.
On the admission counter, the lady officer was v polite to remind us that major crowds were enjoying inside the lounge but we are still able to join in if we want.
We registered with her and entered the lounge.
Adequate spread of variety choices but the dry mee Siam was v salty.
Mushroom soup was thick and nice
Laksa gravy was thick and nice
Scrambled egg was available
I was hopeful of Sunny eggs
Icing on the cake will be available of local coffee or tea tarik.
In General I will rate 4.5.
Good job

28 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

We used the No.1 lounge at Heathrow on…

We used the No.1 lounge at Heathrow on 15 December. The lounge was quite full with a stream of customers seeking to gain access. The food and seating were generally fine although not up to the standard of the airline longes. The toilets however were disgusting and we ended up going into the terminal rather than face them. Overall would not recommend.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I USED MY DRAGON PASS IN CHANGI AIRPORT…

I USED MY DRAGON PASS IN CHANGI AIRPORT T2. I THINK THE LOUNGE NAME IS AMBASSADOR THAT CAN USE MY DRAGON PASS. THE STAFFS ARE VERY .NICE WHILE ENGANGING WITH US.

THE LOUNGE I WOULD SAY IS VERY DISSAPOINTED. THE FOODS ARE ALSO NOT GOOD. MOSTLY INDIAN FOODS AT THAT TIME. YOU HAVE TO MAKE YOUR OWN LAKSA INSTEAD OF BEING SERVED. I USED THE SHOWER, AND IT IS SO LOUSY AND KIND OF OLD AND DIRTY. THERE IS NO PLACE FOR YOU TO PUT YOUR BELONGINGS. THE TOWEL GIVEN IS ALSO LOOKS SO DIRTY.

16 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy with the service

I was pleasantly surprised to have gained dragonpass membership from having used my Mastercard to purchase international internal flights. I was able to easily redeem to lounge visits. The process to register, activate the membership and redeem lounge access was seamless and smooth. Thank you

13 december 2025
Review zonder uitnodiging

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